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    Questions & Reviews​

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    1. Zilla-h83zq (verified owner) –

      Hi!
      In whitelabel – can I customize the interface with my brand colors and details?

    2. Zilla-iq6k2 –

      Hi, will the chatbot work behind a login? In other words, can we use it on an internal intranet site?
      Thanks,
      Jos

      • Ray Luan –

        Yes you can use it as an internal site by embedding it on an iframe.

    3. Ion V –

      Hi Ray!
      After setting a CNAME for chat.example.com pointing to newoaks.ai, visitors accessing it in the browser are redirected to newoaks.ai. How can I prevent this redirection on web for visitors ?

      • Ray Luan –

        You maybe using the CName embed code feature. Only white label customers have the full custom domain, which points to your chatbot website with your own logo.

    4. Ion V –

      Hi Ray!
      Within the WhiteLabel solution active, is there an option to set consumption limits (credits) per user?

      • Ray Luan –

        Ion, yes as white label user, you can set consuming usage credits for each user directly for each workspace.

    5. Zilla-d43s1 –

      Hi!
      We have a few questions from the perspective of an agency:
      1. As an agency, can we give our clients access to only their own chatbot, including visibility into their individual conversation history?
      2. Can clients customize what their chatbot learns from, i.e., define the sources or materials it should be trained on?
      3. Regarding the chatbot's conversation history — if an answer is incorrect, can the client modify it or suggest a corrected response?

      • Ray Luan –

        Yes, your sub-account will only see their own chatbots and conversation history.

    6. Avatar

      Zilla-tlmpu (verified owner) –

      this is a great product but it looks like the developers don't care much about you after you buy it
      there is no real support, they dont answer your mail, never solve your problems and dont realy care.
      very disappointing with the white lable product lots off bugs in it.

      • Ray Luan

        Ray Luan –

        Hi TLMPU, I think there must be a misunderstanding. We always reply customer support emails in time. If you did not receive reply it could be that either we did not receive it or we replied to you and you missed it. Please send future support emails to luanxr2000@gmail.com and support@newoaks.ai so that we do not mise it.

    7. Zilla-d43s1 –

      How is compared this solution with Chatbase ?

      • Ray Luan –

        NewOaks focuses on Appointment Booking on omni channels with voice web call feature. While Chatbase is more customer service prone.

    8. Avatar

      Juan Botero (verified owner) –

      Probably the best purchase I have made so far, New Oaks AI Software is a premium and versatile tool that delivers precise responses and allows for quick setup, far surpassing common chatbots, with advanced features for any customer service task, constant updates, and exceptional customer support led by its founder Ray, making it a valuable and reliable investment that I highly recommend.

    9. Juan Botero (verified owner) –

      Hi Ray,
      I have a couple of questions:

      1. Is it possible to run mass campaigns through WhatsApp?
      2. Do you have plans to implement your own CRM for better control?

      Thanks in advance.

      • Ray Luan –

        Juan, it can run campaigns with whatsapp. We have no plan to build CRMs yet.

    10. Zilla-aktui –

      If I invest a little more than a thousand dollars, will I also have to pay $299 monthly + revenue sharing for using the voice phone call with Twilio and the missed call text back feature, which are not included in the plan?

      • Ray Luan –

        AI phone call with twilio is not included in LTD. The $299 per month is for white label monthly payment, not AI phone call.

    11. Zilla-fofte –

      Is Conversational AI voice agent (web call widget) for unlimited websites on Tier 3?

      • Ray Luan –

        Yes, the web voice call is unlimted as the LTD is Bring Your Own Key version.

    12. Zilla-358eb (verified owner) –

      Probably the best purchase I have made thus far. Also spent the most between this and the full whitelabel addon. I had heard about New Oaks recently and regretted missing the LTD after seeing what it offered. I about fell off the chair when I saw they had come back for a limited time. Without regret or hesitation, I immediately purchased. I feel sorry for the ones who miss this deal and then leave comments about when New Oaks will be back. Fantastic purchase. Kudos!!

    13. Juan Botero –

      Is it possible to integrate with elevenlab?

      • Ray Luan –

        No plan to integrate with eleven labs yet.

    14. Juan Botero –

      Is it possible to sync Google Sheets so that a call agent can confirm information and orders for online stores and automatically update the data?

    15. Zilla-nd79t –

      It says that the "human handover" to a live person comes with any tier. But I only see the "Live Chat (web & mobile app)"
      and "SMS bot" features listed under Tier 2. How does human handover work on Tier 1? Thank you.

      • Ray Luan –

        There is no human handover feature on Tier1

    16. Avatar

      Zilla-4ui1l (verified owner) –

      Absolutely fantastic! Newoaks AI software is Premium and non-comparable to the mediocre lightweight chatbots on the market. It's the upcoming heavyweight contender in the AI Chatbots and Phone Agents space, with new features and updates added on a consistent basis. If you stumbled upon this heavyweight giant, don't second guess, grab the deal now then thank me later.

    17. stx (verified owner) –

      Currency of Subscription Plans
      Currently, the Custom Payment Plans only seem to support the dollar ($) currency. When I attempt to change the symbol to euros (€), it reverts back to dollars. Since I am using the platform on eu.newoaks.ai, having the currency restricted to dollars is inconsistent with the needs of my European customers.
      Is there a solution to enable the use of euros or other regional currencies for subscription plans?

      • Ray Luan –

        Currency otherthan USD is on our roadmap. It make take a while to implement it.

    18. Juan Botero –

      Hello,

      I am interested in learning more about the call add-on for the agency plan. In particular, I would like to know what the associated cost for this service is. Additionally, I would like to clarify whether this cost applies for each additional client using the AI call service, or if it is a fixed monthly payment that covers all clients. This would help me better evaluate the necessary investment.

      Thank you in advance for your attention.

      • Ray Luan –

        The AI Phone Call addon involves twilio. Therefore it is monthly subscription product. Also chatgpt realtime audio API is still in beta version, so it may not be perfect for outbound call yet.

    19. Ray Luan –

      Tecave, your director can share the chatbot to your account as a sub-account under Team management-> your workspace->chatbot (click the number)-share.

    20. Tecave B. Ujabuvijute (verified owner) –

      So I'm facing a feature limitation in newoaks. I was invited to a workspace created by our director, but the chatbot created by our director is not visible on the screen I'm on. Please resolve this issue.

    21. Tecave B. Ujabuvijute (verified owner) –

      If I don't see my boss's chatbot, explain in an easy-to-understand way how I can find it and collaborate with it in a flow that makes sense to me.

      • Ray Luan –

        Please send your request to support@newoaks.ai for timely reply.

    22. Zilla-x23rf –

      Hello,

      1. I wanted to know if the replies to Instagram posts will be available as manychat.

      2. I wanted to know if by purchasing level 3 we can sell this product to other people.

      3. Another question is if the white label customizes the login with Google with the fel white label brand.

      4. Finally I wanted to ask if WhatsApp will be native at some point or will it always depend on Twilio.

      Thank you very much.

      • Ray Luan –

        1. Ins post comment will be supported 2. Tier 3 you can resell under NewOaks brand 3. yes white label include meta title and description white label options 4. whatsapp native API integration is released without Twilio.

    23. Zilla-33ksd –

      I’m looking for a chatbot that can automatically respond to Instagram DMs with a specific answer or link when users ask about a particular service. Does your product support this functionality?

      And, dose it auto reply comments too?

      • Ray Luan –

        Yes we can integrate the chatbot to instagram for DM. Automatic comment reply is on the roadmap.

    24. Jaggylicious (verified owner) –

      i bought tier 2 and i need also the flow builder. how can i upgrade?

      • Ray Luan –

        Please send your request to support@newoaks.ai

    25. Avatar

      Zilla-gvtwc (verified owner) –

      I'm absolutely amazed by the functions of this software and the number of things it can help you accomplish. Its very versatile and and flexible to handle almost any customer service task. All you need to do is customize a chatbot or phone agent and send it to work for you. Its a real gem!

      • Avatar

        Zilla-ou3f3 –

        All good about Ray and NewOaks. However, the White Label is a misnomer. It's Gray Label at best.

        Ray would be well advised to empower resellers to create packages with selection of functions/features. For example, provide Live Chat only when enabled for some clients.

        Likewise, ban seeing of chatbot templates by clients if not allowed by the reseller.

        The name of newOaks is also quite visible in the source code. Not very good for resellers.

        • Yozee

          Yozee (verified owner) –

          Hey! Look better 🙂

          99% of what you say is not correct. Because it is indeed possible to hide what you do not want users to see. It is also possible to create custom packages by micro-selecting one or the other features. Source code having newOaks visibility is one thing that I am sure the team will look into as per their product roadmap and priorities.

    26. Zilla-ewgz8 –

      Features look excellent and the reviews are also excellent. What is the 2025 vision for New Oaks and the 2-3 year outlook? eg. do you plan on expanding the team, enhancing customer support etc to compete with other bigger brands? I ask because 'mainstream' users probably don't use Discord and may expect a more rounded support and onboarding. It would be great to know your mid and longer term plans.

      • Ray Luan –

        We will focus on Voice First-AI employee in 2025. In 2-3 years, our vision is to build AI employees to automate SMB's workflows and sales funnels like Hubspot or GHL does.

    27. Zilla-tj0ds –

      Is this capable of receiving an inbound call, field questions and concerns from the caller, end the call, then send a SMS summary to a mobile phone number or email addy?

      • Ray Luan –

        The inbound phone call is an extra Add on and not part of the LTD. Yes it can receive inbound call and also send outbound calls then send summary through SMS.

    28. Nufodi C. Atufividuta –

      1. With this deal, is it possible to make AI Voice Phone Calls?
      2. If I purchase the White-label addon, is it possible to have multilingual client dashboard? To provide service to clients from different countries.

      • Ray Luan –

        AI Phone Call is a separate addon, not part of the LTD. We will support multiple language on dashboard.

    29. Nufodi C. Atufividuta –

      hello

    30. tonnic (verified owner) –

      Any chance you will add some of the add-ones (like you did with the whitelabel) for LTD? Also I bought the highest tier and it doesn't say I have Custom Domains (says I need to get add-on, whereas the white label says I have obtained it)

      • Ray Luan –

        Tonnic, you do have custom domain as white label customer.

    31. Zilla-tj0ds –

      Hello,

      Do you offer any discounts for Saaszilla members on your AI Phone Call service? What is the upgrade cost for us on this service?

      You mentioned earlier…
      "Twilio number (for AI Phone Call) is a carry on cost every month. Therefore it is not included in LTD."

      I understand Twilio has their own cost involved. What would our cost be from your end?

      Thank you,
      Joshua

      • Ray Luan –

        You can resell AI Phone Call feature as white label users with a discount.

    32. Galih Kusumah (verified owner) –

      Hi,
      I cannot join newoaks discord community. Please let me know if you have a new invitiation link

      • Ray Luan –

        https://discord.com/invite/fuBt2K6k3p

    33. Ray Luan –

      1. Yes you can prompt the AI to recommend to customers with links 2. The bot is aware of date and time. So no problems.

    34. Zilla-3sw24 –

      Hi,
      This bot tool looks awesome!
      Questions related to my specific usage:
      1) Can I "instruct" the bot to reply with links as recommendations for some services or product questions
      2) Can the bot be "date and time aware" i.e. giving answers according to the weekday and time (not to send the visitor to something that is closed)
      Thanks a lot in advance for your answer!

    35. kiddo (verified owner) –

      Hi, I just bought a Tier 3 To integrate my customer service to Facebook Messenger. However, I find out we need Twilio for it to work. I see you are saying you are ass waiting for Meta to approval for direct use. Could I ask when it is going to happen ? since my main use case for NewOaks is Instagram and Facebook Messenger

      Another enquiries for users from Vietnam: please integrate Zalo.

      • Ray Luan –

        The direct integration with Meta will be at least another month. I advise you to use Twilio first for integration with Messenger (it is free for now). I am not sure what Zalo is.

    36. Zilla-8xqr9 –

      Hello, I am wondering if the AI would be able to forward our office number to the voice AI bot and for it to pick up and take appointments. If so which tier would I need for that?

    37. Ray Luan –

      All Tier is BYOK with no message credits.

    38. Avatar

      Zilla-kf2zu (verified owner) –

      I love this tool. Really useful. AI audio chat is awesome; switching to different languages within the conversation is very easy, and integration is straightforward. Regards from Germany.

    39. Zilla-prpx6 –

      Hello,
      Do we get 40000 credits with the tier 3?
      Regards

    40. Zilla-ca0rv –

      Hello, your product looks great.

      The first question I have is if you are going to add the features that manychat has, which sends a private message to whoever comments on a post.

      Second: We are interested in White Label, the question is if you will allow direct integration for WhatsApp without using Twilio, since that platform continues charging for messages received when the meta api is already 100% free for inbound.

      Third: What is the projection of your business in the long term so that we can be sure of a white label? Because I don't see recurring payments that I have to make and that worries me. I always hope that my provider earns recurring money so that the business is stable and profitable for everyone.

      Fourth: Translations into Spanish and Portuguese, we can collaborate on the translations if you want, but we need the panel in Spanish.

      We understand that you sell an additional product to manage White Label, can we have unlimited accounts there too?

      Thank you very much and again, congratulations on the product!

      • Ray Luan –

        1. Reply to a comment on a post will be put on roadmap
        2. We are waiting for approval from Meta for direct integration with WAP without Twilio
        3. There are many addons with MRR subscription. We do have many monthly subscription users. No need to worry please.
        4. We will support Spanish and Portuguese
        5. If you purchase 3 stacks of codes, you will get white label with unlimited chatbots

    41. Zilla-5ciaj –

      Hi Ray,
      I’m interested in Tier 3 plus addons but allow me to confirm some details to be sure:
      1) How many social media bots can we create: unlimited or just one per platform (Whatsapp, FB Messenger and Instagram)?
      2) Same for web call widgets: how many can we create?
      3) When we resell to other customers, which plan do they get?
      4) So there’s no character limit per chatbot?
      5) As I understand the whitelabel backend can be customized to show in a specific language, like Spanish, correct?
      Many thanks and happy Christmas!

      • Ray Luan –

        1. Unlimited chatbots for social media platforms for Tier3. For White Label, if you have full stack then it is unlimited too.
        2. Unlimited for Tier 3. Same answer for White Label with question 1. You need 3 stack WL codes for unlimited chatbots.
        3. You can customize your own plan as white label customers.
        4. There is character limit for training per chatbot. Please check pricing plan on www.newoaks.ai
        5. Yes we will allow backend language customization.

        Happy New Year!

    42. Zilla-40iq9 –

      Hi,

      1. Will you were add integration to local llm such as olama or Straico ?

      2. Can I connect to whatsapp through phone app QR code scan instead of using twilio?

      Thanks

      • Ray Luan –

        1. We only integrate with LLMs (ChatGPT and Claude) directly,not through any API wrappers.
        2. Direct integration with WhatsApp without Twilio is under approval from Meta.

    43. Vik Karanovich –

      Hi Ray — On Tier 3, from this, it made it seem like Twilio was included, but I'm being prompted to upgrade to a monthly plan, is that true, or it's a bug?

      • Ray Luan –

        Vik, Twilio number (for AI Phone Call) is a carry on cost every month. Therefore it is not included in LTD.

    44. cuda (verified owner) –

      i had purchased tier 3
      and purchased full stack white lable !

      i activated one code,
      i dont finf anywhere to activate the other 2
      can you guide me please ?

      • Kai_SaasZilla –

        If you require additional assistance with redemption, please reach out to the creator's support channels via email. Thank you.

      • Ray Luan –

        Please email to support@newoaks.ai

    45. Marek K –

      Hi, is Claude available in Tier 2 with BYOK please? Thank you

      • Ray Luan –

        Claude is only available to Tier 3. Thanks.

    46. Supernova –

      Hey,

      I've seen in a demo that we can have a bot for Sales, Support, etc.

      It's possible to in our initial interaction, same bubble chat, right at the beggining of the conversation, display 3-4 options like Sales, Support, etc, that will trigger the conversation with the bot that was selected? Do we need 3-4 chatbots created for this or its possible with a single bot with a sequence/multiple choice?

      Thanks

      • Zilla-5ciaj –

        Hi Ray,
        I'm interested in Tier 3 plus addons but allow me to confirm some details to be sure:
        1) How many social media bots can we create: unlimited or just one per platform (Whatsapp, FB Messenger and Instagram)?
        2) Same for web call widgets: how many can we create?
        3) When we resell to other customers, which plan do they get?
        4) So there's no character limit per chatbot?
        5) As I understand the whitelabel backend can be customized to show in a specific language, like Spanish, correct?
        Many thanks and happy Christmas!

    47. Supernova –

      Hi.

      With T3 + WL addon, can we change the full app language? Makes no sense to be selling Portuguese chatbots, and when clients log in, they see a WL English solution. Is this already possible, or are you already thinking about how to solve this?

      Thanks.

      • Supernova –

        Or better yet, is it already possible that the dashboard language changes according to what country the customer selected? For example, if the client, when registering (or being created), has set the country as Brazil or Portugal, the dashboard language is Portuguese? And if this is already possible, do we have control over these settings? So that we define which language the dashboard is for each country? Hope these questions make sense.

      • Ray Luan –

        Supernova, yes we will support different languages for dashboard. Will need your support for translation though.

    48. MattSH (verified owner) –

      Hi Ray,

      Regarding spam bots consuming tokens with our own keys – is there any inbuilt protection within the platform for this – or any manual steps we can add?

      I assume we can add monthly limits on each bot?

      Regards,

      Matt

      • Ray Luan –

        Matt, you can set up limit per chatbot to prevent spams

    49. Zilla-mwmb4 –

      Can I use a slightly different API instead of OpenAI API to connect with NewOaks? Example: Straico API?

      Straico offers all different sorts of LLM models together with their API access

      • Zilla-piv5n (verified owner) –

        I Literally want this!!! This would make this the ultimate tool in my box!

        • Ray Luan –

          We only support direct API Key with ChatGPT and Claude. Any other API wrapper will create more bugs so that it is hard for us to debug.

    50. Zilla-swgnc –

      Have some quick questions before i hit the buy button

      1) Do you have integration with Make? If planned when will it be released
      2) Any plans to come up with DM (direct message) feature to kickstart automated conversations? This will be game changer
      3) Any plans to integrate with LinkedIn for chat functionality

      Regards

      Rahul

      • Ray Luan –

        1) you can connect with Make through our webhook/API: https://www.newoaks.ai/guide/webhooks/leads
        2) What do you mean by DM? It is about which channel for the chatbot to be deployed into. It is integrated to FB messenger and WhatsAPP. Instagram is coming.
        3) Linkedin integration can be discussed

    51. Zilla-wterv –

      Can you let us know about privacy and security features (existing and forthcoming)? I'm an EU user so GDPR compliance is super-important.
      eg.
      * Is there consent? (also any options eg auto based on IP or simple on/off?)
      * Do we have the ability direct ability to delete all customer data?
      * Are there plans for other certifications eg SOC 2 and ISO 27001?

      Anything else you can share 🙂
      Thank you

      • Ray Luan –

        1. We have separate server in Europe on AWS and Microsoft Azure. We also signed contract with Open AI for GDPR.
        2. Yes you can delete customers data directly
        3. ISO is sth that Open AI/Claude should do. Not sth that a small startup would consider, especially for a LTD. We can cope with that if you have that request and would like to pay for that cost.

    52. Pidude D. Emebavoneto –

      Hi, I emailed to you and wait for 4 days with no reply back. So I ask you here.

      I plan to buy the tier 3 and white label addon. But I need to ask you some questions.

      1. Can Newoaks integrate with Line? My main customer is in Thailand and Line is the most use app. If not, Do you have any plan to add this app or is there another way to integrate it? My expectation for integrate are Line, Facebook and Instagram.

      2. Can I build some specific chat flow without AI? Ex. When user ask some specific question, the bot will use the answer I need without connect to openai. (I'm Uchat customer. Their platform is drag & drop. But you are different. I just hope that you have some way to design conversation's flow like Uchat can do.)

      3. I think you support google sheet. Can the bot calculate data from google sheet? Ex. I ask about average sale for customer A. But the data will be sales volume for a few years.

      4. How can I limit bot's knowledge? I mean when user ask about warrant. The bot will use only warrant document to answer the question. I noticed that I can only create 1 chatbot. I think that giving all mix data to the bot without any guidelines will be bad. Because bot can use data from another document to answer and make my customer misunderstand.
      Ex. I have many product with different warrant policy. I afraid that the bot may answer data from a wrong product.

      Thanks,

      • Ray Luan –

        1. We can integrate with Line. FB messenger is already in place. Instagram is on the way
        2. The chat flow can be done within prompt
        3. The bot can retrieve data from GoogleSheets. You need to caludlate the data with formula on googlesheets. Chatbot is not good at calculating yet.
        4. The knowledge base can be organized with structured format like google sheets. It should not be an issue for your use case.

    53. Alex Protasov –

      Do you plan to make something like "any" sms gateway via webhook? Like provide webhook URL to send a message to this number with specified text and we can process it with zapier-like service? So instead of "direct" integration of services like Twilio, we use webhook to send a message. Hope, you get what I mean.

      • Ray Luan –

        Hi Alex. Yes we are building webhook/API for SMS integration with any other SMS platform other than Twilio. We will release the SMS API instruction with GHL SMS soon.

    54. Zilla-vmreh –

      Can NewOaks AI send an auto Instagram DM in response to a comment when a keyword is mentioned, then reply to that comment with for example “done, link in your inbox”.?

      • Ray Luan –

        Yes we will integrate with Instagram first, then try the DM reply

    55. Avatar

      Seb Watts (verified owner) –

      NewOaks AI is a Gem!

      I've had NewOaks since April time. It was ahead of the other AI chatbots that were around and it still is.

      Newoaks has a very similar interface to Chatbase. The interface is very easy to navigate around and it works well on desktop and mobile. I really like this as many chatbots don't allow you to easily access all the features on mobile. I really appreciate this Ray.

      The interface isn't the most appealing but it does the job.

      The features are richer than those of any other chatbot company I have tried. There is advanced customization where you can really tailor the chatbot to match your brand or a client. Also, CSS is now included so you can really go to town on it!

      There is a live chat where the AI hands over to a human. This is available on desktop, IOS and Android. It's not whitelabel though but it works well.

      You can access multiple LLMs such as OpenAIs latest models and Anthropics. Ray is usually pretty good at adding access to these.

      There are a few other small features for the chatbot but I will be here all day explaining them.

      You can integrate with Google Calendar or Calendly which work really well for booking appointments. A great feature.

      You can also capture leads. Data from conversations had, captured leads and booked appointments can all be accessed from your workspace. They can be exported too.

      There are multiple data sources for training the AI such as: text, website/sitemap scraping, Google Sheets, Q&As, company info, file uploads. You also have up to 32m characters per chatbot which is huge and equates to 5m words roughly.

      There are also multiple integrations such as; Facebook Messenger, WhatsApp, Twilio, and Google SMS. Facebook and WhatsApp run through Twilio. Hoping for native integrations soon and awaiting Instagram and Telegram integrations.

      There is API/Webhook access which is relatively easy to set up if you have some experience. Ray has also done a couple of videos on this.

      You also can have your own electronic digital business card which is kind of like Beacons or Linktree but you can have your chatbot on there are business info.

      You can also revise the AI answers per conversation so the AI will respond to exactly what you say. This leads me on to key triggers, where if you add a certain word or phrase, the AI will trigger the exact response you have set.

      There are also templates for real estate, and woo-commerce integration and I think Shopify is coming too.

      Let's not forget about unlimited chatbots, BYOK for sustainability, and multiple workspaces.

      The newest features are missed call back and AI voice-to-voice API. Missed call is if someone misses a call, automatically the AI Chatbot will respond to that user without any manual work. AI voice can either be run through Twilio or there is a web voice. The web voice sits on your website as a small widget. When a user clicks on it, your AI voice assistant will start chatting to the user as if talking naturally to a human. Please note this is very expensive right now at almost $1 per minute. Unfortunately, I cannot justify that right now but others may.

      Sometimes there are bugs and things become broken. Of course, this can happen with any software. It can be annoying, especially if something is urgent. To be fair, Ray and his team are pretty active and quick at fixing. Also, it's best to email the Newoaks support team for a quicker response than Discord.

      The interface could do with some updates but it functions well and that is the main thing.

      Overall Newoaks is a worthy investment if you're looking to sell AI Chatbots or even have them for your business.

      I also invested in unlimited whitelabel and there are even more options there. I can't do any more typing but all I can say is just get Newoaks before it's too late. There is still a market for AI Chatbots, you just need to reach out better. (Something I struggle with at times but working on it).

      AI is advancing and Ray is keeping things updated. I just hope the team continues on the right path.

      Thanks for an awesome product.

      Seb

      • Avatar

        Seb Watts (verified owner) –

        If you'd like to see a video review of Newoaks AI and Whitelabel, fee free to check out my review: https://youtu.be/ubsOnV20Egg?si=m71fOCQ9_YHsaNIv

    56. Zilla-wmbbw –

      Does tier 3 has the possibility to have ulimited client whit separated atbot?

      • Ray Luan –

        Yes Tier3 has unlimited chatbots.

    57. MattSH –

      Hi Ray,
      Great to see you back on for BF. I have 2 use cases and some additional questions if you could advise if they will be possible with Tier 3 (and where applicable, the WL add-on)

      1)Use Case #1 – Customer booking appointments per area
      a)Program a chatbot where the customer is asked to select an area from a set list
      b)Customer picks the area and chatbot looks for the next occurance of the selection (i.e city name) on Google Calendar
      c)The next occurance date is presented to the customer with a time option
      d)Customer picks a time and an appointment is set on the Google Calendar with details emailed (presumably they can also be sent an SMS if Twilio is intergrated)
      e)A reminder is set 1 day before to the customer from the Google Calendar entry

      2)Use Case #2 – Basic meeting booking
      a)Set availability peroids are added for specific customers (i.e Service 1: Mondays 9am-5pm, Service 2: Tuesday 8am-12pm etc).
      b)Chatbot asks the customer to pick a service
      c)Once picked the chatbot asks the customer to pick the next availability from the options set
      d)Customer picks a date and the appointment is created in Google Calendar, details emailed etc

      3)Seperate customer login/white label
      a)I understand on Tier 3 your can add a seperate API key per chatbot – are we able to set a customer login so they can login to New Oaks and only see their chatbot (or the chatbots assigned to them?)
      b)I presume for the white label add-on this would also be possible but the login would be branded with our company.
      c)For the white label add-on what payment processor is used and can we continue to use our own system if preferred?

      4)Mobile app
      a)I understand there isn't a white labled mobile app, so can a customer download the New Oaks app then login and only see their chatbot?
      b)Are you considering white label mobile apps in the future?

      5)Social media
      a)How many different social media accounts can be used on Tier 3?
      b)Can social media accounts be seperated into 'workspaces' so clients only see theirs when logging in?

      Many thanks,

      Matt

      • Ray Luan –

        Hi Matt,

        1. It is doable but will be a customized solution.
        2. Basic appointment is supported already
        3. Your white labeled login page will be branded on your business.
        4. Mobile app can not be white labeled.
        5. We currently integrated with FB messenger and Whatsapp. Instagram is on the way. Your subaccount can only see his own social media.

    58. Supernova –

      How about storage space limits to upload pdfs, docs, product databases, etc for clients with WL addon purchased? It's unlimited? What's max upload size? How much total storage per workspace/bot? How much training data for per workspace/bot/client? Please be detailed in the response to this, it's important since there's no other info about it anywhere here.

      • Ray Luan –

        The max size each file uploaded is 50 MB. The training data limit is 32,000,000 characters/per chatbot training data storage

    59. Avatar

      Minh Bui (verified owner) –

      This is the best chatbot outthere. Great owner and support

    60. Avatar

      Faycal.O (verified owner) –

      I've been using NewOaks AI for a year now, and it's the best deal I've seen in the chatbot industry. They keep adding new features every month, giving us more than we paid for. The free extras like electronic business cards and AI call agents are great surprises.

      NewOaks AI offers unlimited chatbots, team seats, and workspaces, perfect for businesses wanting to improve customer service and get more leads. It works well with tools like Calendly and Google Calendar, making it easy to schedule appointments and talk to customers.

      The eCommerce template for WooCommerce is really useful, and we're excited about the upcoming Shopify integration. The real estate template is also great for that industry.

      One of the best things about NewOaks AI is how fast they update. When a new AI model comes out, they add it right away, keeping us up-to-date.

      Ray, the founder, is really nice and cares about his customers. He listens to our ideas and makes the product better.

      There are a few things that could be better, like adding Shopify integration and Instagram Integration with the ability to reply to Instagram comments. But I know they're working on these.

      Overall, NewOaks AI is amazing and has made my business better. If you get a chance to buy it, don't wait! Thanks, Ray, for making such a great tool!

    61. Avatar

      EC (verified owner) –

      ⭐️⭐️⭐️⭐️⭐️⭐️
      NewOaks AI is a very powerful jam-packed chatbot builder that is super easy to use. I literally was able to get started to setup the chatbot for my friend’s business in literally no more than 5 minutes from account sign up to getting her ready to use and even use the AI powered business card for the tradeshow, no BS!

      ✅ *PROS*
      It’s similiar as Chatbase and Answerly, however it is way better! but…Why? it does conversational appointment booking, AI business card, integration FB..IG..Whatsapp and with Twilio and even Google voice to automate the 2 ways SMS! Chatbase or Answerly doesn’t offer this. Ray, the founder is super active and fast in deploying the latest AI model, since the latest AI model integration is often available within days, and sometimes even within 24 hours!! Talk about responsiveness!!

      This is one of the rare gem that keeps addition new features (not update!! BUT new features!!). Ray is always very active in developing NewOaks, every week in the podcast https://www.youtube.com/@NewOaksAI. You can check it out yourself, its a real person and dedicated to develop the tools and delivering updates!! He is very responsive, whenever I contact him, he always replies me and listen to my suggestions and deploy those updates within weeks!!

      I met Ray in person two times in the US to discuss my use case and what are the features that would benefits me and Ray. It was really great to see from founder super active. As of time writing this review, he is experimenting voice AI to integrate with NewOaks!!

      🤔 *CONS*
      The default chatbot widget doesn’t look as attractive as Answerly. Ray acknowledged it and provides CSS customization for those ninjas who would like to have full control. Personally, I would still like to see the default look and customization is as flexible as Answerly. This is the only thing that I think its missing from NewOaks.

      If you are sitting on the fence whether you should subcribe or buy this deal if they come back, I would recommend you to sign up a trial account and see it for yourself! I am sure you will love it!

    62. subinbabu314@gmail.com (verified owner) –

      I have been using NewOaks AI since its launch. Ray is a great founder who always listens to user feedback. This is the best deal you can get for an AI chatbot. The latest voice addition is fantastic. Keep it up, Ray!

    63. Zilla-x3vof –

      Saaszila's announcement shows that there are still 3 days until NewOaks AI sales end, but the buy button does not appear. I would like to buy it with all the accessories. How do I purchase lifetime?

    64. Zilla-x3vof –

      Hi, La promo va continuar?
      Quero completo – Saas

    65. Raaj Menon –

      Few questions:

      How does it handle hallucinations? I have used a few in the past which I had to give up because of bad hallucinations and confusion

      Is live chat only via the chat bot or can we use Live chat without the chatbot where the chatbot basically only asks the email and we can use live chat? Cause I know the frustrations of users wanting to talk to an agent right away without going through a zillion questions before they can speak to an agent.

    66. Joruja F. Odadolujiso –

      Can I connect one chatbot to multiple Facebook messenger profiles?
      If it's possible, how is the number limit?

    67. Zilla-75m3c –

      Will this be able to integrate with social media such as Instagram, Facebook, etc similarly to ManyChat?

      • Zilla-75m3c –

        I found my own answer. Can you please update the Discord link? It shows the invite link is invalid from this page.

    68. Zilla-6kfin –

      Will be the social media connector for fb/ig/ws/etc white label (no branded) for white label clients or will be newoaks branded? For example, Uchat have white label program and the connectors for social media platafroms white label are no branded.

      • Ray Luan –

        Zilla, The social media integration for white lable clients will be for your own brand, not NewOaks brand.

    69. Zilla-jlub8 –

      Hi Ray,

      The product description discusses such things as using GPT-3.5 or the advanced GPT-4 technology for customer support and communicating with customers using SMS.

      1. Do I need my own ChatGPT account for this to work or does this product work through Newoaks ChapGPT account?
      2. Do I need to purchase SMS time through another supplier for this to work or does Newoaks supply the SMS time?

      • Ray Luan –

        Hi Jlub8, 1: You need your own Open AI API key for this LTD plan 2. If you are in US, you can use Google Voice personal account for free SMS. If not in the US, you need to use twilio, which requires extra message fees per conversation just for text msg. The chatbot token consumption still applies.

    70. Ken Borbon (verified owner) –

      I have been using NewOaks AI since its launch, and it has proven to be a game-changer for my business. Coming from other SAAS platforms like ReTune and MagicForm, which are either struggling or no longer in operation, NewOaks AI stands out with its features and active support.

      The chat functionality of NewOaks AI has exceeded my expectations, catering perfectly to my local client base. While it may not be perfect but Ray Luan, the founder, has been incredibly responsive in providing technical assistance. The roadmap of upcoming features, such as Meta and Claude Integration, promises even more significant enhancements for customer service.

      Recently, I decided to invest in the whitelabel add-ons offered by NewOaks AI, and it has added tremendous value to my freelancing business. The seamless integration of the whitelabel feature aligns perfectly with my brand image and enhances the overall customer experience.

      Ray's dedication to continuous improvement and commitment to customer satisfaction instills confidence in the product's potential. I am not only investing in a tool but also in a visionary founder who is shaping the future of customer service and lead generation.

      I highly recommend NewOaks AI to anyone seeking to elevate their customer service and maximize lead generation efforts.

    71. Cireme –

      Can you do a Database reactivation sequence with a custom flow using Zapier/Make?

      • Ray Luan –

        You can connect to Zapier or Make through webhooks/API end points for now. Native integration with Pabbly has been finished.

    72. Josh Leier (verified owner) –

      Can people upload files when live chatting?

      • Ray Luan –

        File uploading while live chat is not available yet. We can implement it if it is needed.

    73. donnyariw –

      Can team members on each workspace train their chatbot themselves?

      • Kai_SaasZilla –

        Yes, they can and every workspace has a separated API key to add to keep it everything under control.

    74. Zilla-b1muk –

      Does it work with shopify?

      • Kai_SaasZilla –

        Certainly, you can integrate it into any website as a landbot, a widget, or even utilize it via SMS. According to the knowledge base, you can develop individual bots for each product, product category, and even for the entire store.
        Enhanced e-commerce integration is in the works. It's highly recommended to give it a try on your own. Additionally, the team behind it is known for being highly responsive!

      • Ray Luan –

        For shopify, you can export your products info CSV files from shopify and use the CSV file to train the chatbot. We just released a google sheet template for e-commerce chatbot. Shopify integration can be conducted by google sheet or CSV files for now.

    75. RC Canlas –

      Hello, I would like to buy the LTD but my concern is if your company shutdown? My blogs would go down with it also. Can I self-host my blog?
      And I monetize through display ads, can I also add ads placement?

      • Kai_SaasZilla –

        Hello, it seems you may be inquiring about a different product. This is NewOaks deal page, but I understand you are looking for information about Typeflo. Despite this confusion, I will address your query:

        Typeflo, a hosting service for Google Docs, processes your documents to ensure secure access to all your content. While nothing is permanent, Typeflo boasts an efficient system, suggesting they not only possess a great concept but also a sustainable one.

    76. haydenvegan (verified owner) –

      Is the Tier 3 include the Whilelabel like it says, or is this just for CNAME? Are we going to be able to brand the chatbot completely removing NewOaks from the client's view?

      There is currently an option to add a "Whitelabel" code in the backend, but I understand i under development. Is this code going to be included at no additional cost if you purchase the Tier 3?

      Thanks

      • Ray Luan –

        Hayden, the white label code is for extra add-on/upgrade on top of tier 3, a dashboard/email white label, not included in Tier3. The custom domain was included in Tier 3.

      • Ray Luan –

        The Tier 3 plan only includes CName, not full white label.

    77. kwabenaokyire –

      how will the tier 3 unlimited and white label work
      i am looking at been able to sell to my clients as an agency
      how will it work for my clients , do i just put a widget on their site ?
      how will it work from there, how will they see the analytics and data collected ?

    78. Lupix (verified owner) –

      Hello Ray,
      Can I use Sessions.us for the scheduling? It's a web conference & session platform like Zoom but having also features like Calendy

      • Ray Luan –

        Lupix, yes we can integrate Sessions.us, ETA 1-2 months

    79. anonDino (verified owner) –

      Hello Ray,

      After watching your recent webinar, I was greatly impressed by the comprehensive overview of NewOaks AI features and future plans. The insights provided, along with the team's recent updates, played a significant role in my decision to invest in a Tier 3 license. However, I have some questions that I couldn't find answers to on my own, which I believe could also aid others considering a Tier 3 license.

      Video Editing Tech Integration: The webinar mentioned specific video editing technology, but I saw no details on the roadmap. Can you share if this feature is currently accessible or if there's a timeline for its integration?

      Workspace Manager Development Inquiry: The roadmap indicates the Workspace Manager feature is under development, highlighting team seat and workspace management. Will this specifically allow Tier 3 users to create personalized client dashboards for independent chatbot management, including API key updates and training data modifications? Any additional insights into its development would be appreciated.

      Auto Reply/Engagement Feature Inquiry for Multiple Platforms: The potential of this feature for enhancing consumer engagement by automating reactions and responses to comments, and supporting marketing efforts universally is quite powerful. However, I couldn't find any mention of it on the roadmap or an option to add it myself. Can this bot function on a separate and independent profile to assist the live streamer?

      Internal Chatbot Capabilities: The webinar touched on backend techniques like truncating for improving response quality. What are the best practices for training data formatting to optimize these techniques? I'm looking to develop internal standardized procedures and considering bidirectional URL references. Would this complicate training, or is there a recommended method for efficient document organization?

      I'm particularly excited about these features' potential, especially for internal chatbot applications, even though they weren't extensively covered in the webinar.

      Once more, thanks for taking the time to read and answer my questions. Your help with these questions would be very helpful, not just for me but also for other people who are still waiting to get their license.

      • Ray Luan –

        Hi AnonDino, appreciated your time for getting to know NewOaks AI product.
        1. Video Editting Tool: it is a separate product which is generating traffic for video bloggers from NewOaks's sister company. The product will not be LTD but be integrated with NewOaks AI's MRR price plan.

        2. Worksapce Mananger is already released. Your sub-account can manage chatbot except setting up its own API key (we only allow admin account to set API key for avoiding API key poping up error due to OpenAI's poor key management)

        3. WhatsAPP, FB, Insta integration (for business API account only) is under development. Tiktok video comment autoreply and live streamer reply is on Roadmap but it depends on whether Tiktok release its API for auto reply video comments

        4. Internal chatbot capabilities for example trunking will be a management console for you as an admin to manage/edit the trunks on our backend (ETA 1 month to be released). It will be a self-servicing technique for improving chat quality. For further discussions, please send me email: luanxr2000@gmail.com if it is needed or DM me on facebook.

        • Solar Bang (verified owner) –

          I just seen you will be adding tiktok, whats'app, and some social media support. Will you be adding discord by chance? Also what social networks supported for content creators?

    80. bounsou kham (verified owner) –

      Can the chatbot search excel files?

      • Ray Luan –

        Google sheet integration will be provided which allow you to use excel like files as data source

    81. Lupix (verified owner) –

      Could you please integrate NewOaks with ActivePieces www.activepieces.com (open-source automation focused on marketing, sales and operation, and backed by Y-Combinator)?
      Twilio is fantastic, but in Europe, Telnyx has the best offerings and is recommended by SMS marketing platforms like ETM Easy Text Marketing. Could you add it to your roadmap?

      • Ray Luan –

        Hi Lupix,

        Here is the demo video of integration with Active Pieces:
        https://youtu.be/NCmuCC-V_1I?si=TA-USpAlfAQ0xEJr

        Yes, we can put Telnyx on our roadmap. Thanks for the advice!

      • Ray Luan –

        Lupix,

        Here is the demo video to integrate with Active Pieces with NewOaks AI webhook:
        https://www.youtube.com/watch?v=NCmuCC-V_1I

        Telnyx will be on the roadmap. Thanks for suggestions!

    82. haydenvegan –

      For the AI, is it already built-in with the service, or you must bring your own OpenAi API to get access to Ai features?

      • Ray Luan –

        The LTD is Bring Your Own Key solution. We do have a price plan for builtin API tokens but it is a monthly subscription plan.

    83. Avatar

      Darkglasses (verified owner) –

      I've only just purchased based on the specs and discussions with one of the other reviewers that I know and trust from working with other chatbots. From everything I've seen so far, this is worth a punt – especially at the intro price! Join the Discord server to find out more and talk to the founder and other users – see you there.

    84. Avatar

      Seb Watts (verified owner) –

      I have had NewOaks for a few weeks now and it is a fantastic chatbot. The first thing I want to say is that there is pretty much no chatbot that provides this much value on an LTD. I understand you don't get monthly credits but to be fair, if you are selling to clients, BYOK is the way to go.

      You get a lot here and the founders are awesome. They listen to feedback, answer questions in their discord channel, and really do their best to keep customers happy. Long may it continue!

      Here is what I like about NewOaks AI:

      – The layout is similar to chatbase which works really well. So simple to use. It also looks great on mobile so you can create and edit chatbots on the go.
      – You have 32m character upload. This is huge!
      – Integrated calendar options. Many chatbots don't have this.
      – SMS Text
      – Very quick and scraping URLs, sitemaps etc.
      – It is pretty accurate on reading data as far as I can tell.
      – You can add in FAQs, PDfs, docs etc.
      – Capture leads, make appointments and access them easily.
      – Webhook access to work with Zapier, Pabbly, Activepieces.
      – Customisable Chatbots (More than any I know)
      – Own workspace for clients with all access and unlimited team invites. 9 (Tier 3)
      – Set limits on openai usage and choose between GPT-3.5 or GPT-4 Turbo currently.

      What can be improved on:
      – Lacking in integrations such as messenger, Instagram, Whatsapp, discord, telegram etc. (These are on the way I think)
      – Google Sheets integration is coming but not there yet.
      – Integration with E-commerce so it can list accurately product links, even buy through a chatbot etc.
      – More LLMs are needed.
      – Whitelable is on the way I believe.

      I'm sure there is more but you need to check it out for yourself and be amazed. The roadmap looks promising. Don't miss out on this one! Keep up the goodwork Ray and the NewOaks team. This tool is on the up and I hope NewOaks doesn't sink to the bottom of the ocean like other chatbots are stays sustainable and becomes one of the best!

    85. Doug Montgomery –

      Hi,
      This looks Really enticing.
      I just purchased another embeddable chatbot builder and the context window limits are 25,000 and your top tier is 32,000,000? That's a lot of training data.

      I'm curious to understand more about how this will react to product inquiries if provided with a product sitemap and a blog roll. Would it return product suggestions based on what it learns from the blog?

      Also, the one thing that the other has that anyone on tier 3 would REALLY benefit from is if you had a little branding option available.
      Just about the text box there is a place for a linked image. It's 339×35 pixels.
      Here's an example. https://imgur.com/a/JuW7OW1
      This would be Over The Top for tier 3.

      • Doug Montgomery –

        Also, what are storage limits for training data?
        And security wise on the uploaded data?
        In the USA we have HIPPA compliance requirements for medical.
        It is also mentioned in a comment I believe, that there is a plan for being able to utilize other data stores? Can you tell us a little more about that?

        • Ray Luan –

          Doug, for the HIPPA compliance, I think we can find a platform with HIPPA compliance to host the medical data you talked about.

        • Ray Luan –

          Doug, I wrote a blog about compliance with GDPR and HIPPA:
          The idea is that by integrating with third-party vector database providers, including but not limited to Pinecone, to guarantee that our embedding database operations are fully compliant with GDPR standards and HIPPA:
          https://www.newoaks.ai/blog/mastering-gdpr-compliance-newoaks-ai-pinecone-api/

      • Ray Luan –

        Hey Dog, thanks for your detailed questions. 1. yes we provide limit of 32 million for tier 3. It has nothing to do with context window. Context window is decided by the exact model of LLM, (ChatGPT 3.5 or GPT 4 etc), Not by us. "The powered by NewOaks AI" link will be removed for Tier 2 and Tier 3 users.

    86. Avatar

      Ryan Gee (verified owner) –

      Unlimited bots and outputs, unlike some recent competitors. Pricing is amazing. But best of all is the commitment of the founder. Check out the SaasZilla Facebook page and you will see Ray constantly commenting and responding to comments from the community. I have seen him implement multiple ideas which were suggested by community members and is willing to talk the ideas through to get a better sense of the needs of his customers. To me, this is the best sign of a SaaS with lots of potential.

      Ray, keep up the good work!
      -Ryan

    87. Farhan –

      Hi,

      I understand that the objective of this software is for client engagement and scheduling appointments. Can I use them for other purposes as well? For example, since there is a feature to upload PDF files for the bot, can I upload a textbook and ask the bot questions related to the book?

      • Ray Luan –

        Hi Farhan, thank you for your comments. Yes you certainly can upload a text book in PDF format and talk to the chatbot for questions regarding to the book. Please be sure to use customer service template prompt for the questions. I attached our discord support link below:
        https://discord.com/invite/fuBt2K6k3p

    88. contatosmart –

      Any plan for Whtatsapp/Instagram integration?

      • Ray Luan –

        Yes, ETA early Febuary 2024

    89. John Brocas –

      Where are your servers located. Also, are you GDPR compliant and how do you deal with data security. What do you track etc?

      • Ray Luan –

        Our server is located in Microsoft Azure West Coast Server. We only record clients log-in data and track nothing beyond that. All training data and account is allowed to be deleted completely in order to comply with GDPR.

    90. Stephen Bower (verified owner) –

      Hi. Just starting to look at this having opted for the T3 option. Looks like a stellar product (even with Open.ai allowing GPT creation). A few Qs

      1. Can you please confirm what procedures you have in place for protecting data uploaded to the system and where data is kept (and how you are GDPR compliant)
      2. Can you please incorporate direct booking into Google Calandar or something similar and free. Many of us don't use Calendly.
      3. If you were to incorporate a user's ability to upload a document, that would be a def USP. To show what I mean, let's say I train the bot on my internal policies. Then my user (an employee) can upload a document and the bot will determine if it's within the policy or not.
      4. Alternate LLMs would also be a great feature as Open.ai is very up and down on performance.

      Best

      • Ray Luan –

        Hi Stephen,

        Thanks for your comments. Here are the answers:
        1. We only record user's login information. The account is allowe to be deleted any time and we keep one week for restoration then delete permanently after one week. The data is stored in Microsoft Azure US West for now. And we will provide an option for storing your data in vector database of your own choice (it may incur extra charge because the data transfer and collaboration cost is high).
        2. We are integrating with Google Calendar now, which will be released within one week. Other integration is on the way but up to poll.
        3. You can use workspace to manage the internal policies of your employees. One workspace can contain multiple team member emails and one team email is allowed to create only one chatbot. Admin account has full authority to create, manage and delete all chatbots under workspace.
        4. We provide OpenRouter functionality to utilize NewOaks's API interface, and also as well as LLMs such as Claude too.
        5. Please join our discord support community for any questions: https://discord.com/invite/fuBt2K6k3p

    91. Ray Luan –

      Saas Zilla Folks,

      Sorry for answering late as I don't check this section everyday. Please join our discord support community for instant responses:
      https://discord.com/invite/fuBt2K6k3p

    92. Ivan (verified owner) –

      I've encountered too many error messages like "There are too many users, please try again later". I don't believe we have "many users" now; how can we handle it when we do have many users in the future?

      • Kai_SaasZilla –

        Glad to hear by email that you and the developer are working on solving that situation that seems to come from your personal OpenAI key.
        Regards.

    93. tinh vo (verified owner) –

      Dear Ray Luan,

      Thank you for your product, currently I am facing problem like this when I want to make an appointment:
      I use Vietnamese: "Tôi muốn đặt hẹn" then the booking feature appears with an English text "Please select the date and time that you're available, and confirm the best email address for you."
      Let me ask: how can I translate that notice into Vietnamese or "fix" it?
      Thanks.

      • Ray Luan –

        Tihh,

        Can you DM me on facebook? so that I can help you step by step: https://www.facebook.com/ray.luan/
        We can make you a language switch option for Vietnamese

    94. Criativos –

      Hi Ray!

      Is the CNAME available at the account level, meaning there is only 1 or is this at the workspace level meaning 1 for each bot?

      • Ray Luan –

        Hi Criativos,

        Sorry I lost track of this review section as many folks asked questions on facebook community. Each Cname is set for each chatbot.

    95. iljazieziula –

      Hallo
      I have read in various places that the connections of the bots are often terminated due to overload.
      You write about GPT that you use Bring Your Own Key (BYOK).
      Is it also possible with vector databases such as pgvector to use your own key and thus ensure smooth operation without disruptions?

      • iljazieziula –

        Which tool do you use to make your videos like
        NewOaks AI Appointment ?

        • Ray Luan –

          I answered the question on Discord community

      • Ray Luan –

        Yes iIiya,

        We will offer the option for you to use your own vector database.

    96. gogetthemtiger –

      So as far as i understand Tier 3 would let me create multiple workspaces as well as use multiple domains correct? This would make sense if im an agency and want to use the service for multiple clients

      • Ray Luan –

        Yes you can create mutiple workspace. Cname can be created for every chatbot. One workspace can create multiple sub-accounts, but one subaccount can only create one chatbot.

    97. Trevor Nicholas –

      Hello Ray.

      Is the CNAME available at the account level, meaning there is only 1 or is this at the workspace level meaning 1 for each bot?

      • Ray Luan –

        One Cname for each chatbot

    98. MattSH –

      Hi Ray,

      A few questions if you could assist:

      1)Agency-Client BYOK:
      For Agencies to manage client usage for BYOK – do you envision the simpliest way to setup a unique key for each client (so that they are billed for usage) and setup the unique client key within the respective workspace?

      2)SMS
      Are the SMS provided by your platform or via an intergration with Twilo?
      If they are provided by your platform is there an charging model or limit per bot/client?
      If they are charged can we set up different payment methods per bot/client?

      3)Human handover alert via SMS
      If a customer requests human handover is there a possibility an sms can be sent to a client with a link to the conversation (via an intergration with Twilio/Zapier) etc?

      4)iOS Mobile app for human handover?
      Do you have any plans to develop a mobile app so conversations can be accesssed on the go?

      5)Integrations
      I can see you have Zapier, webhooks and API intergrations. Do you plan to have any more intergrations such as Albato or other marketing software such as Brevo?

      Many thanks,

      Matt

      • Ray Luan –

        Sorry to miss out your question under SaaSZilla's Deal page. here are the answers:

        The easiest way to set BYOK for each email account is that create one workspace for only one client's email account. One email account can only create one chatbot for now. That way you can manage BYOK unique Open API key for each client easily. You just manage your client per workspace.

        Google voice is only available for US and Canada. you can use personal gmail account which is free. BTW where do you plan to use Text SMS? We plan to integrate with other suppliers like Twilio

        The answer is yes, but we need to integrate with Twilio and Zapier or your preferred supplier first, which will take some work

        We are planning to release an IOS app for human takeover on the live chat of chatbot, which may take one month or so

        We don't have Zapier yet but will integrate it. The integration with other marketing software will be considered per vote by our users then we will go for the most desired ones.

    99. Mike Yesil –

      Does this have GHL(gohighlevel) integration?

      • Ray Luan –

        Thanks Mike, and please specify what integration do you mean exactly by GHL. We will see what we can do for you.

    100. tinh vo (verified owner) –

      All packages cannot change domains?

      • Ray Luan –

        Hi Tinh, We support Custom Domain for Tier 3, which allows the domain change of CName within embed script.

    101. Andrea Fonsmorti –

      Is SMS feature via Twilio or how? If not, do you support European numbers?

      • Ray Luan –

        The SMS feature is supported by Google Voice, which only works on US and Canada for now. Which SMS suppliers is popular in Eurpop? We plan to integrate with Zillio though.

      • Kai_SaasZilla –

        Twilio is live!

    102. Trevor Nicholas –

      Congratulations on your Saaszilla launch! Your product caught my eyes immediately. I have several questions.

      1. Are the workspaces for NewOaks AI private?
      2. Can a separate OpenAI key be added to each workspace or bot?
      3. Are these chatbots suitable to be used with client websites?
      4. Your website describe the SMS feature as "Zero Cost'. Could you please share some details on this? Do we need to use a service like Twilio?
      5. Do you have a roadmap?

      Thank you in advance for your time.

      • Ray Luan –

        Hi Trevor, thanks for the questions. Below are my answers:
        1. Are the workspaces for NewOaks AI private?
        The main account can manage workspace, the sub-account can only see its own workspace. Does it answer your question?
        2. Can a separate OpenAI key be added to each workspace or bot?
        Yes, a separate OPena AI API Key is assigned per workspace. A workspace can manage more than one email account, which is only able to create one chatbot
        3. Are these chatbots suitable to be used with client websites?
        The chatbots can be embeded to client websites by copy and paste a piece of script
        4. Your website describe the SMS feature as “Zero Cost’. Could you please share some details on this? Do we need to use a service like Twilio?
        The SMS feature is deployed to Google Voice number (personal account is free), compared with Twilio, you dont' need to pay any cost per message and no monthly installation fee for the google voice number. Twilio will be integrated soon but it is expensive to use.
        5. Do you have a roadmap?
        Yes we do have roadmap under workspace panel once you loginto NewOaks AI website

    103. Ray Luan –

      Guys, in case you need, here is the support link of Discord community for NewOaks AI: https://discord.gg/fuBt2K6k3p

    104. +MAX –

      How many GPT-3.5 messages are included per month for Tier 3?

      • Ray Luan –

        Max, our LTD is Bring Your Own Key (BYOK) format.

      • Kai_SaasZilla –

        This is a BYOK bot and it is created this way at a low price point with sustainability in mind.
        Thanks.

    105. Ken Borbon –

      You have a good feature on your app, seems to be a fully functioning lead-generation tool, However, I am trying your chatbot on your website but it says

      "There are too many users, please try again later"

      What's happening there? Is there a bug, or do you have limited resources to accommodate users, this kinda limiting you know?

      Planning on getting the max tier.

      • Ray Luan –

        Ken, thanks for the comments! The too many users error msg are due to high volume visits this morning after launch so that the server was jammed. We already increased the capacity of server so now it is fixed. Please DM me if you have any questions!

    106. satish jain –

      Best Wishes for your Launch ! I like the appointment feature , can it be preceded by payment ? What is the character limits for training/bot ?

      • Ray Luan –

        Satish thank you for your review! I am not sure that I fully understood your question. If I understand it correctly, you meant sending a payment link before the appointment? Yes if it is what you asked for. A payment link can be accommodated by adding to the knowledge base as a Q/A pair to train the chatbot.

    107. David S –

      Hi! Does it have human takeover?

      • Ray Luan –

        Hey David, yes we support human handover by email!

      • Kai_SaasZilla –

        Human handover by web app, Android and iOS is live!

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