One-time payment. Lifetime deal.
Black Friday 🎉
Cyber Monday 🥳
60-day money-back guarantee. Try it out to be sure it’s the right fit for you!
Handling customer inquiries and appointment bookings all by yourself can be overwhelming, affecting your work-life balance and hindering business growth. (Might as well dust off the Ouija board for answers and see what happens.)
You want to maintain a positive online presence by providing excellent customer service, but hiring a full-time human assistant to handle these tasks is costly and challenging.
Imagine if there was a tool that could engage with customers 24/7, resolve inquiries instantly, capture leads, and convert them into appointments.
Imagine never missing a beat in customer support, even while you sleep.
NewOaks AI automates customer support, keeping your business ahead in today’s fast world.
It uses document upload and URL crawling to let the AI tap into your resources. This way, it provides answers that are natural, relevant, and helpful to customer queries.
Multilingual support removes language barriers, enabling effective communication with customers everywhere.
Choose between the robust GPT-4o mini or the advanced GPT-4o technology for customer support that’s not just automatic but also smart and intuitive.
With NewOaks AI, expect answers that are not only accurate but also connect with your customers, boosting satisfaction and efficiency.
It is extremely accessible since it utilizes its AI capabilities through various channels, including an SMS bot, a Conversational AI voice agent (web call widget), and social media bots (WhatsApp, Facebook Messenger, Instagram).
Additionally, it integrates with numerous systems like PabblyConnect, Webhooks, and APIs, as well as custom connections such as GHL, Woo, Google Calendar/Calendly, among others.
Turn every visitor into a potential lead with just a click.
NewOaks AI’s lead capture feature is a digital magnet for your business, skillfully designed to transform casual website interactions into valuable leads.
How? By engaging visitors with intelligent, automated chat that not only answers their queries but also intuitively gathers key information.
Picture this: As visitors browse your site, at the perfect moment, the chat widget, powered by smart timing settings, pops up. It deftly shifts from providing answers to capturing essential contact details like names, emails, and phone numbers.
It also prompt visitors to schedule appointments directly through Calendly or Google Calendar integrations.
This seamless process ensures that no potential lead slips through the cracks.
It’s like having a hardworking, efficient, and smart sales assistant who never stops working. This assistant makes sure every chat is a chance for growth.
Imagine connecting with your customers right in their pockets – that’s the power of NewOaks AI’s SMS feature.
If you wish to engage on a more personal level, think about utilizing NewOaks AI voice agent as a website widget to further boost customer engagement.
For those who like to interact through social media, simply use the NewOaks bots on Facebook, WhatsApp, or Instagram.
NewOaks takes a proactive approach by utilizing native SMS to answer inquiries and start conversations, allowing you to identify qualified leads and arrange appointments at ideal times. Meanwhile, the social media AI agent is available to support your audience right on the spot, and the AI voice agent facilitates natural communication for website visitors.
Together, they form a comprehensive solution for addressing queries and following up with leads via the most advanced technological channels.
Would you like to start your own AI chatbot agency? With NewOaks AI, it becomes an exciting reality.
Tier 3 includes many of features designed for those who want to create unlimited chatbots, offering unlimited team seats and have all well organized in separated workspaces.
It’s the perfect solution for helping clients build bespoke chatbots tailored to a variety of needs, be it customer support, lead generation, appointment booking, or automated SMS marketing.
And with the included with custom domain (CNAME) that will hide the URL on embededing code to share with your customers, so you can offer these services directly as if they were under your own brand (the customer will see your own domain on the code that is used to embed the AI assistant).
Imagine empowering businesses with their own AI assistants, while simultaneously building a steady revenue source and enhancing your agency’s reputation.
Trying to manage chat support on your website can sometimes feel like playing a never-ending game of whack-a-mole. Just when you think you’ve got everything under control, another query pops up, leaving you wishing you had a few extra hands – or perhaps a few extra brains!
NewOaks AI is more than a chat support tool; it’s a powerhouse for your website. The AI-powered chatbot doesn’t just solve queries nonstop; it also captures and engages leads automatically.
Imagine a tireless, smart assistant, always ready to chat, inform, and turn interest into real opportunities like more leads and appointments.
Turn your business into a fully automated customer-enhanced experience.
Get Lifetime access to NewOaks AI today!
60-day money-back guarantee. Try it out to be sure it’s the right fit for you!
One-time payment. Lifetime deal.
60-day money-back guarantee. Try it out to be sure it’s the right fit for you!
*Check the Whitelable frontend addon for a more “your own SaaS” experience for your customers.
Hi Zillas,
Ray from NewOaks AI here presenting our exclusive lifetime deal for SaasZilla!
Who are we? 👋
NewOaks AI is a team of 6 members. I am the CEO and Co-founder of NewOaks AI. My partner Calvin and I have been working in the SaaS industry for over 10 years. I used to work for Tiktok’s parent company Bytedance as Product Manager in charge of the used car e-commerce business line.
My partner has built an online startup then sold it to Ebay. We have released our first AI product ChatRealor AI on Product Hunt and ranked as top 3 product of the day in September. NewOaks AI is an evolution from that technology.
Why create NewOaks? 🚀
As a small business expands, the number of customer inquiries and appointment bookings increases substantially. The owner has been handling all customer interactions themselves, but this has become overwhelming and is negatively affecting their work-life balance.
In order to provide excellent customer service and maintain a positive online presence, the owner needs to have someone available to answer inquiries, book appointments, and follow up with customers on the official website, via text messages, and on social media platforms. However, hiring a full-time human assistant to handle these tasks around the clock would be costly and challenging due to training on your company’s knowledge, shift scheduling, work-life balance considerations.
To address this challenge, SMB can implement our AI-powered virtual assistant to handle customer inquiries and appointments . Our virtual assistant can be programmed with no-code at all by providing a set of URLs or uploading documents containing the knowledge of your company. That way, it will be able to provide accurate responses to your customer queries, book appointments based on availability of your calendar, and send follow-up messages to customers, all without the need for breaks or shift scheduling.
NewOaks AI can help you to:
How NewOaks AI is different from the rest of competitors 🔎
While AI chat assistants can offer advanced chatbot solutions, they may not provide the same level of specialized text SMS services, calendar integration for appointments or the CRM integration capabilities that NewOaks AI offers.
For agencies and their customers, we are offering a series of specialized features such as team seats with separated workspaces, incoming and outgoing data with webhooks and whitelabel for the embed code. That way, they can manage the service for their customers without revealing our brand.
Supported languages (multi-language processing) 🗣️
Every possible language supported by OpenAI: English, French, German, Chinese, Italian, Japanese, Portuguese, Russian, Spanish…
5 types of data sources for training your AI assistant 🧠
>Files ( .pdf, .doc, .docx, .txt), Text, General Website, custom manual input Q&A. Every single data format can be used for training. You can also use all different data sources to train a single chatbot (but please avoid duplicating content. Also remember to “Retrain” your chatbot every time you upload a new data source so that the changes can be updated on the system.)
Besides that, 2-way data integrations thanks to the use of webhooks and API.
What’s on it for you?
We are providing unique features for this LTD that are restricted in our regular MRR plans or that don’t even exist for them yet.
For all the LTD plans, the “appointment schedule” module is unlocked by now.
We are also offering extended training storage for EACH bot (up to max. number of characters stored on a bot knowledge base) – Tier 1 for 1.1m, Tier 2 for 5m, Tier 3 for 32m.
And lastly, Whitelable option for agencies on Tier 3 with our own CNAME for the embeddable code (it won’t display our URL but yours) and unlimited workspaces and users.
We invite you to try NewOaks and provide feedback. 🙌. Rembember that we offer you a no-risk 60-day refund guarantee on this lifetime deal
Our team is eager to have your input on deciding on the roadmap for our tool and our direct support is just an email away.
Please let us know if you have any questions in the comments section here or by sending us an email. We are happy to help.
Cheers!
When was your company founded & where is it located?
Founded in April 2023 / Irvine CA, USA.
Is there human handover?
Yes. Human handover by email is available for everyone. Depending on the tier, you’ll also have access to live chat on web and mobile app.
Do you offer a full frontend whitelable experience for my agency customers?
Yes, due to the requests of this feature, we have decided to implement it as an optional addon for those who have this particular requirement.
Note that the current tier 3 already provides a managed service for agencies to utilize embedded code with a CNAME, ensuring that customers do not recognize the origin of the embedded code as NewOaks.
For those looking for something that closely resemble “your own SaaS”, they can purchase and stack the Witelable addon on top of the NewOaks Tier 3 while it is available.
Any details to clarify about the deal?
We are offering extended training storage/number of characters for EACH bot compared with the regular plans on our website (up to max. number of characters stored on a bot knowledge base to retrieve the information for the conversations) Tier 1 = 1.1m / Tier 2 = 5m, Tier 3 = 32m.
The new AI voice agent can be accessed through BYOK like the other features via the web widget.
Here is the webinar with the team:
You must be logged in to post a comment.
NewOaks AI is a Gem!
I’ve had NewOaks since April time. It was ahead of the other AI chatbots that were around and it still is.
Newoaks has a very similar interface to Chatbase. The interface is very easy to navigate around and it works well on desktop and mobile. I really like this as many chatbots don’t allow you to easily access all the features on mobile. I really appreciate this Ray.
The interface isn’t the most appealing but it does the job.
The features are richer than those of any other chatbot company I have tried. There is advanced customization where you can really tailor the chatbot to match your brand or a client. Also, CSS is now included so you can really go to town on it!
There is a live chat where the AI hands over to a human. This is available on desktop, IOS and Android. It’s not whitelabel though but it works well.
You can access multiple LLMs such as OpenAIs latest models and Anthropics. Ray is usually pretty good at adding access to these.
There are a few other small features for the chatbot but I will be here all day explaining them.
You can integrate with Google Calendar or Calendly which work really well for booking appointments. A great feature.
You can also capture leads. Data from conversations had, captured leads and booked appointments can all be accessed from your workspace. They can be exported too.
There are multiple data sources for training the AI such as: text, website/sitemap scraping, Google Sheets, Q&As, company info, file uploads. You also have up to 32m characters per chatbot which is huge and equates to 5m words roughly.
There are also multiple integrations such as; Facebook Messenger, WhatsApp, Twilio, and Google SMS. Facebook and WhatsApp run through Twilio. Hoping for native integrations soon and awaiting Instagram and Telegram integrations.
There is API/Webhook access which is relatively easy to set up if you have some experience. Ray has also done a couple of videos on this.
You also can have your own electronic digital business card which is kind of like Beacons or Linktree but you can have your chatbot on there are business info.
You can also revise the AI answers per conversation so the AI will respond to exactly what you say. This leads me on to key triggers, where if you add a certain word or phrase, the AI will trigger the exact response you have set.
There are also templates for real estate, and woo-commerce integration and I think Shopify is coming too.
Let’s not forget about unlimited chatbots, BYOK for sustainability, and multiple workspaces.
The newest features are missed call back and AI voice-to-voice API. Missed call is if someone misses a call, automatically the AI Chatbot will respond to that user without any manual work. AI voice can either be run through Twilio or there is a web voice. The web voice sits on your website as a small widget. When a user clicks on it, your AI voice assistant will start chatting to the user as if talking naturally to a human. Please note this is very expensive right now at almost $1 per minute. Unfortunately, I cannot justify that right now but others may.
Sometimes there are bugs and things become broken. Of course, this can happen with any software. It can be annoying, especially if something is urgent. To be fair, Ray and his team are pretty active and quick at fixing. Also, it’s best to email the Newoaks support team for a quicker response than Discord.
The interface could do with some updates but it functions well and that is the main thing.
Overall Newoaks is a worthy investment if you’re looking to sell AI Chatbots or even have them for your business.
I also invested in unlimited whitelabel and there are even more options there. I can’t do any more typing but all I can say is just get Newoaks before it’s too late. There is still a market for AI Chatbots, you just need to reach out better. (Something I struggle with at times but working on it).
AI is advancing and Ray is keeping things updated. I just hope the team continues on the right path.
Thanks for an awesome product.
Seb
This is the best chatbot outthere. Great owner and support
I’ve been using NewOaks AI for a year now, and it’s the best deal I’ve seen in the chatbot industry. They keep adding new features every month, giving us more than we paid for. The free extras like electronic business cards and AI call agents are great surprises.
NewOaks AI offers unlimited chatbots, team seats, and workspaces, perfect for businesses wanting to improve customer service and get more leads. It works well with tools like Calendly and Google Calendar, making it easy to schedule appointments and talk to customers.
The eCommerce template for WooCommerce is really useful, and we’re excited about the upcoming Shopify integration. The real estate template is also great for that industry.
One of the best things about NewOaks AI is how fast they update. When a new AI model comes out, they add it right away, keeping us up-to-date.
Ray, the founder, is really nice and cares about his customers. He listens to our ideas and makes the product better.
There are a few things that could be better, like adding Shopify integration and Instagram Integration with the ability to reply to Instagram comments. But I know they’re working on these.
Overall, NewOaks AI is amazing and has made my business better. If you get a chance to buy it, don’t wait! Thanks, Ray, for making such a great tool!
⭐️⭐️⭐️⭐️⭐️⭐️
NewOaks AI is a very powerful jam-packed chatbot builder that is super easy to use. I literally was able to get started to setup the chatbot for my friend’s business in literally no more than 5 minutes from account sign up to getting her ready to use and even use the AI powered business card for the tradeshow, no BS!
✅ *PROS*
It’s similiar as Chatbase and Answerly, however it is way better! but…Why? it does conversational appointment booking, AI business card, integration FB..IG..Whatsapp and with Twilio and even Google voice to automate the 2 ways SMS! Chatbase or Answerly doesn’t offer this. Ray, the founder is super active and fast in deploying the latest AI model, since the latest AI model integration is often available within days, and sometimes even within 24 hours!! Talk about responsiveness!!
This is one of the rare gem that keeps addition new features (not update!! BUT new features!!). Ray is always very active in developing NewOaks, every week in the podcast https://www.youtube.com/@NewOaksAI. You can check it out yourself, its a real person and dedicated to develop the tools and delivering updates!! He is very responsive, whenever I contact him, he always replies me and listen to my suggestions and deploy those updates within weeks!!
I met Ray in person two times in the US to discuss my use case and what are the features that would benefits me and Ray. It was really great to see from founder super active. As of time writing this review, he is experimenting voice AI to integrate with NewOaks!!
🤔 *CONS*
The default chatbot widget doesn’t look as attractive as Answerly. Ray acknowledged it and provides CSS customization for those ninjas who would like to have full control. Personally, I would still like to see the default look and customization is as flexible as Answerly. This is the only thing that I think its missing from NewOaks.
If you are sitting on the fence whether you should subcribe or buy this deal if they come back, I would recommend you to sign up a trial account and see it for yourself! I am sure you will love it!
I have been using NewOaks AI since its launch. Ray is a great founder who always listens to user feedback. This is the best deal you can get for an AI chatbot. The latest voice addition is fantastic. Keep it up, Ray!
I have been using NewOaks AI since its launch, and it has proven to be a game-changer for my business. Coming from other SAAS platforms like ReTune and MagicForm, which are either struggling or no longer in operation, NewOaks AI stands out with its features and active support.
The chat functionality of NewOaks AI has exceeded my expectations, catering perfectly to my local client base. While it may not be perfect but Ray Luan, the founder, has been incredibly responsive in providing technical assistance. The roadmap of upcoming features, such as Meta and Claude Integration, promises even more significant enhancements for customer service.
Recently, I decided to invest in the whitelabel add-ons offered by NewOaks AI, and it has added tremendous value to my freelancing business. The seamless integration of the whitelabel feature aligns perfectly with my brand image and enhances the overall customer experience.
Ray’s dedication to continuous improvement and commitment to customer satisfaction instills confidence in the product’s potential. I am not only investing in a tool but also in a visionary founder who is shaping the future of customer service and lead generation.
I highly recommend NewOaks AI to anyone seeking to elevate their customer service and maximize lead generation efforts.
I’ve only just purchased based on the specs and discussions with one of the other reviewers that I know and trust from working with other chatbots. From everything I’ve seen so far, this is worth a punt – especially at the intro price! Join the Discord server to find out more and talk to the founder and other users – see you there.
I have had NewOaks for a few weeks now and it is a fantastic chatbot. The first thing I want to say is that there is pretty much no chatbot that provides this much value on an LTD. I understand you don’t get monthly credits but to be fair, if you are selling to clients, BYOK is the way to go.
You get a lot here and the founders are awesome. They listen to feedback, answer questions in their discord channel, and really do their best to keep customers happy. Long may it continue!
Here is what I like about NewOaks AI:
– The layout is similar to chatbase which works really well. So simple to use. It also looks great on mobile so you can create and edit chatbots on the go.
– You have 32m character upload. This is huge!
– Integrated calendar options. Many chatbots don’t have this.
– SMS Text
– Very quick and scraping URLs, sitemaps etc.
– It is pretty accurate on reading data as far as I can tell.
– You can add in FAQs, PDfs, docs etc.
– Capture leads, make appointments and access them easily.
– Webhook access to work with Zapier, Pabbly, Activepieces.
– Customisable Chatbots (More than any I know)
– Own workspace for clients with all access and unlimited team invites. 9 (Tier 3)
– Set limits on openai usage and choose between GPT-3.5 or GPT-4 Turbo currently.
What can be improved on:
– Lacking in integrations such as messenger, Instagram, Whatsapp, discord, telegram etc. (These are on the way I think)
– Google Sheets integration is coming but not there yet.
– Integration with E-commerce so it can list accurately product links, even buy through a chatbot etc.
– More LLMs are needed.
– Whitelable is on the way I believe.
I’m sure there is more but you need to check it out for yourself and be amazed. The roadmap looks promising. Don’t miss out on this one! Keep up the goodwork Ray and the NewOaks team. This tool is on the up and I hope NewOaks doesn’t sink to the bottom of the ocean like other chatbots are stays sustainable and becomes one of the best!
Unlimited bots and outputs, unlike some recent competitors. Pricing is amazing. But best of all is the commitment of the founder. Check out the SaasZilla Facebook page and you will see Ray constantly commenting and responding to comments from the community. I have seen him implement multiple ideas which were suggested by community members and is willing to talk the ideas through to get a better sense of the needs of his customers. To me, this is the best sign of a SaaS with lots of potential.
Ray, keep up the good work!
-Ryan
Only logged in customers who have purchased this product may leave a review.
We take your privacy seriously. Learn more in our terms of use & privacy
Hi Ray,
Regarding spam bots consuming tokens with our own keys – is there any inbuilt protection within the platform for this – or any manual steps we can add?
I assume we can add monthly limits on each bot?
Regards,
Matt
Can I use a slightly different API instead of OpenAI API to connect with NewOaks? Example: Straico API?
Straico offers all different sorts of LLM models together with their API access
I Literally want this!!! This would make this the ultimate tool in my box!
Have some quick questions before i hit the buy button
1) Do you have integration with Make? If planned when will it be released
2) Any plans to come up with DM (direct message) feature to kickstart automated conversations? This will be game changer
3) Any plans to integrate with LinkedIn for chat functionality
Regards
Rahul
1) you can connect with Make through our webhook/API: https://www.newoaks.ai/guide/webhooks/leads
2) What do you mean by DM? It is about which channel for the chatbot to be deployed into. It is integrated to FB messenger and WhatsAPP. Instagram is coming.
3) Linkedin integration can be discussed
Can you let us know about privacy and security features (existing and forthcoming)? I’m an EU user so GDPR compliance is super-important.
eg.
* Is there consent? (also any options eg auto based on IP or simple on/off?)
* Do we have the ability direct ability to delete all customer data?
* Are there plans for other certifications eg SOC 2 and ISO 27001?
Anything else you can share 🙂
Thank you
1. We have separate server in Europe on AWS and Microsoft Azure. We also signed contract with Open AI for GDPR.
2. Yes you can delete customers data directly
3. ISO is sth that Open AI/Claude should do. Not sth that a small startup would consider, especially for a LTD. We can cope with that if you have that request and would like to pay for that cost.
Hi, I emailed to you and wait for 4 days with no reply back. So I ask you here.
I plan to buy the tier 3 and white label addon. But I need to ask you some questions.
1. Can Newoaks integrate with Line? My main customer is in Thailand and Line is the most use app. If not, Do you have any plan to add this app or is there another way to integrate it? My expectation for integrate are Line, Facebook and Instagram.
2. Can I build some specific chat flow without AI? Ex. When user ask some specific question, the bot will use the answer I need without connect to openai. (I’m Uchat customer. Their platform is drag & drop. But you are different. I just hope that you have some way to design conversation’s flow like Uchat can do.)
3. I think you support google sheet. Can the bot calculate data from google sheet? Ex. I ask about average sale for customer A. But the data will be sales volume for a few years.
4. How can I limit bot’s knowledge? I mean when user ask about warrant. The bot will use only warrant document to answer the question. I noticed that I can only create 1 chatbot. I think that giving all mix data to the bot without any guidelines will be bad. Because bot can use data from another document to answer and make my customer misunderstand.
Ex. I have many product with different warrant policy. I afraid that the bot may answer data from a wrong product.
Thanks,
1. We can integrate with Line. FB messenger is already in place. Instagram is on the way
2. The chat flow can be done within prompt
3. The bot can retrieve data from GoogleSheets. You need to caludlate the data with formula on googlesheets. Chatbot is not good at calculating yet.
4. The knowledge base can be organized with structured format like google sheets. It should not be an issue for your use case.
Do you plan to make something like “any” sms gateway via webhook? Like provide webhook URL to send a message to this number with specified text and we can process it with zapier-like service? So instead of “direct” integration of services like Twilio, we use webhook to send a message. Hope, you get what I mean.
Hi Alex. Yes we are building webhook/API for SMS integration with any other SMS platform other than Twilio. We will release the SMS API instruction with GHL SMS soon.
Can NewOaks AI send an auto Instagram DM in response to a comment when a keyword is mentioned, then reply to that comment with for example “done, link in your inbox”.?
Yes we will integrate with Instagram first, then try the DM reply
Does tier 3 has the possibility to have ulimited client whit separated atbot?
Yes Tier3 has unlimited chatbots.
Hi Ray,
Great to see you back on for BF. I have 2 use cases and some additional questions if you could advise if they will be possible with Tier 3 (and where applicable, the WL add-on)
1)Use Case #1 – Customer booking appointments per area
a)Program a chatbot where the customer is asked to select an area from a set list
b)Customer picks the area and chatbot looks for the next occurance of the selection (i.e city name) on Google Calendar
c)The next occurance date is presented to the customer with a time option
d)Customer picks a time and an appointment is set on the Google Calendar with details emailed (presumably they can also be sent an SMS if Twilio is intergrated)
e)A reminder is set 1 day before to the customer from the Google Calendar entry
2)Use Case #2 – Basic meeting booking
a)Set availability peroids are added for specific customers (i.e Service 1: Mondays 9am-5pm, Service 2: Tuesday 8am-12pm etc).
b)Chatbot asks the customer to pick a service
c)Once picked the chatbot asks the customer to pick the next availability from the options set
d)Customer picks a date and the appointment is created in Google Calendar, details emailed etc
3)Seperate customer login/white label
a)I understand on Tier 3 your can add a seperate API key per chatbot – are we able to set a customer login so they can login to New Oaks and only see their chatbot (or the chatbots assigned to them?)
b)I presume for the white label add-on this would also be possible but the login would be branded with our company.
c)For the white label add-on what payment processor is used and can we continue to use our own system if preferred?
4)Mobile app
a)I understand there isn’t a white labled mobile app, so can a customer download the New Oaks app then login and only see their chatbot?
b)Are you considering white label mobile apps in the future?
5)Social media
a)How many different social media accounts can be used on Tier 3?
b)Can social media accounts be seperated into ‘workspaces’ so clients only see theirs when logging in?
Many thanks,
Matt
Hi Matt,
1. It is doable but will be a customized solution.
2. Basic appointment is supported already
3. Your white labeled login page will be branded on your business.
4. Mobile app can not be white labeled.
5. We currently integrated with FB messenger and Whatsapp. Instagram is on the way. Your subaccount can only see his own social media.
How about storage space limits to upload pdfs, docs, product databases, etc for clients with WL addon purchased? It’s unlimited? What’s max upload size? How much total storage per workspace/bot? How much training data for per workspace/bot/client? Please be detailed in the response to this, it’s important since there’s no other info about it anywhere here.
The max size each file uploaded is 50 MB. The training data limit is 32,000,000 characters/per chatbot training data storage
Saaszila’s announcement shows that there are still 3 days until NewOaks AI sales end, but the buy button does not appear. I would like to buy it with all the accessories. How do I purchase lifetime?
Hi, La promo va continuar?
Quero completo – Saas
Few questions:
How does it handle hallucinations? I have used a few in the past which I had to give up because of bad hallucinations and confusion
Is live chat only via the chat bot or can we use Live chat without the chatbot where the chatbot basically only asks the email and we can use live chat? Cause I know the frustrations of users wanting to talk to an agent right away without going through a zillion questions before they can speak to an agent.
Can I connect one chatbot to multiple Facebook messenger profiles?
If it’s possible, how is the number limit?
Will this be able to integrate with social media such as Instagram, Facebook, etc similarly to ManyChat?
I found my own answer. Can you please update the Discord link? It shows the invite link is invalid from this page.
Will be the social media connector for fb/ig/ws/etc white label (no branded) for white label clients or will be newoaks branded? For example, Uchat have white label program and the connectors for social media platafroms white label are no branded.
Zilla, The social media integration for white lable clients will be for your own brand, not NewOaks brand.
Hi Ray,
The product description discusses such things as using GPT-3.5 or the advanced GPT-4 technology for customer support and communicating with customers using SMS.
1. Do I need my own ChatGPT account for this to work or does this product work through Newoaks ChapGPT account?
2. Do I need to purchase SMS time through another supplier for this to work or does Newoaks supply the SMS time?
Hi Jlub8, 1: You need your own Open AI API key for this LTD plan 2. If you are in US, you can use Google Voice personal account for free SMS. If not in the US, you need to use twilio, which requires extra message fees per conversation just for text msg. The chatbot token consumption still applies.
Can you do a Database reactivation sequence with a custom flow using Zapier/Make?
You can connect to Zapier or Make through webhooks/API end points for now. Native integration with Pabbly has been finished.
Can people upload files when live chatting?
File uploading while live chat is not available yet. We can implement it if it is needed.
Can team members on each workspace train their chatbot themselves?
Yes, they can and every workspace has a separated API key to add to keep it everything under control.
Does it work with shopify?
Certainly, you can integrate it into any website as a landbot, a widget, or even utilize it via SMS. According to the knowledge base, you can develop individual bots for each product, product category, and even for the entire store.
Enhanced e-commerce integration is in the works. It’s highly recommended to give it a try on your own. Additionally, the team behind it is known for being highly responsive!
For shopify, you can export your products info CSV files from shopify and use the CSV file to train the chatbot. We just released a google sheet template for e-commerce chatbot. Shopify integration can be conducted by google sheet or CSV files for now.
Hello, I would like to buy the LTD but my concern is if your company shutdown? My blogs would go down with it also. Can I self-host my blog?
And I monetize through display ads, can I also add ads placement?
Hello, it seems you may be inquiring about a different product. This is NewOaks deal page, but I understand you are looking for information about Typeflo. Despite this confusion, I will address your query:
Typeflo, a hosting service for Google Docs, processes your documents to ensure secure access to all your content. While nothing is permanent, Typeflo boasts an efficient system, suggesting they not only possess a great concept but also a sustainable one.
Is the Tier 3 include the Whilelabel like it says, or is this just for CNAME? Are we going to be able to brand the chatbot completely removing NewOaks from the client’s view?
There is currently an option to add a “Whitelabel” code in the backend, but I understand i under development. Is this code going to be included at no additional cost if you purchase the Tier 3?
Thanks
Hayden, the white label code is for extra add-on/upgrade on top of tier 3, a dashboard/email white label, not included in Tier3. The custom domain was included in Tier 3.
The Tier 3 plan only includes CName, not full white label.
how will the tier 3 unlimited and white label work
i am looking at been able to sell to my clients as an agency
how will it work for my clients , do i just put a widget on their site ?
how will it work from there, how will they see the analytics and data collected ?
Hello Ray,
Can I use Sessions.us for the scheduling? It’s a web conference & session platform like Zoom but having also features like Calendy
Lupix, yes we can integrate Sessions.us, ETA 1-2 months
Hello Ray,
After watching your recent webinar, I was greatly impressed by the comprehensive overview of NewOaks AI features and future plans. The insights provided, along with the team’s recent updates, played a significant role in my decision to invest in a Tier 3 license. However, I have some questions that I couldn’t find answers to on my own, which I believe could also aid others considering a Tier 3 license.
Video Editing Tech Integration: The webinar mentioned specific video editing technology, but I saw no details on the roadmap. Can you share if this feature is currently accessible or if there’s a timeline for its integration?
Workspace Manager Development Inquiry: The roadmap indicates the Workspace Manager feature is under development, highlighting team seat and workspace management. Will this specifically allow Tier 3 users to create personalized client dashboards for independent chatbot management, including API key updates and training data modifications? Any additional insights into its development would be appreciated.
Auto Reply/Engagement Feature Inquiry for Multiple Platforms: The potential of this feature for enhancing consumer engagement by automating reactions and responses to comments, and supporting marketing efforts universally is quite powerful. However, I couldn’t find any mention of it on the roadmap or an option to add it myself. Can this bot function on a separate and independent profile to assist the live streamer?
Internal Chatbot Capabilities: The webinar touched on backend techniques like truncating for improving response quality. What are the best practices for training data formatting to optimize these techniques? I’m looking to develop internal standardized procedures and considering bidirectional URL references. Would this complicate training, or is there a recommended method for efficient document organization?
I’m particularly excited about these features’ potential, especially for internal chatbot applications, even though they weren’t extensively covered in the webinar.
Once more, thanks for taking the time to read and answer my questions. Your help with these questions would be very helpful, not just for me but also for other people who are still waiting to get their license.
Hi AnonDino, appreciated your time for getting to know NewOaks AI product.
1. Video Editting Tool: it is a separate product which is generating traffic for video bloggers from NewOaks’s sister company. The product will not be LTD but be integrated with NewOaks AI’s MRR price plan.
2. Worksapce Mananger is already released. Your sub-account can manage chatbot except setting up its own API key (we only allow admin account to set API key for avoiding API key poping up error due to OpenAI’s poor key management)
3. WhatsAPP, FB, Insta integration (for business API account only) is under development. Tiktok video comment autoreply and live streamer reply is on Roadmap but it depends on whether Tiktok release its API for auto reply video comments
4. Internal chatbot capabilities for example trunking will be a management console for you as an admin to manage/edit the trunks on our backend (ETA 1 month to be released). It will be a self-servicing technique for improving chat quality. For further discussions, please send me email: luanxr2000@gmail.com if it is needed or DM me on facebook.
I just seen you will be adding tiktok, whats’app, and some social media support. Will you be adding discord by chance? Also what social networks supported for content creators?
Can the chatbot search excel files?
Google sheet integration will be provided which allow you to use excel like files as data source
Could you please integrate NewOaks with ActivePieces http://www.activepieces.com (open-source automation focused on marketing, sales and operation, and backed by Y-Combinator)?
Twilio is fantastic, but in Europe, Telnyx has the best offerings and is recommended by SMS marketing platforms like ETM Easy Text Marketing. Could you add it to your roadmap?
Hi Lupix,
Here is the demo video of integration with Active Pieces:
https://youtu.be/NCmuCC-V_1I?si=TA-USpAlfAQ0xEJr
Yes, we can put Telnyx on our roadmap. Thanks for the advice!
Lupix,
Here is the demo video to integrate with Active Pieces with NewOaks AI webhook:
https://www.youtube.com/watch?v=NCmuCC-V_1I
Telnyx will be on the roadmap. Thanks for suggestions!
For the AI, is it already built-in with the service, or you must bring your own OpenAi API to get access to Ai features?
The LTD is Bring Your Own Key solution. We do have a price plan for builtin API tokens but it is a monthly subscription plan.
Hi,
This looks Really enticing.
I just purchased another embeddable chatbot builder and the context window limits are 25,000 and your top tier is 32,000,000? That’s a lot of training data.
I’m curious to understand more about how this will react to product inquiries if provided with a product sitemap and a blog roll. Would it return product suggestions based on what it learns from the blog?
Also, the one thing that the other has that anyone on tier 3 would REALLY benefit from is if you had a little branding option available.
Just about the text box there is a place for a linked image. It’s 339×35 pixels.
Here’s an example. https://imgur.com/a/JuW7OW1
This would be Over The Top for tier 3.
Also, what are storage limits for training data?
And security wise on the uploaded data?
In the USA we have HIPPA compliance requirements for medical.
It is also mentioned in a comment I believe, that there is a plan for being able to utilize other data stores? Can you tell us a little more about that?
Doug, for the HIPPA compliance, I think we can find a platform with HIPPA compliance to host the medical data you talked about.
Doug, I wrote a blog about compliance with GDPR and HIPPA:
The idea is that by integrating with third-party vector database providers, including but not limited to Pinecone, to guarantee that our embedding database operations are fully compliant with GDPR standards and HIPPA:
https://www.newoaks.ai/blog/mastering-gdpr-compliance-newoaks-ai-pinecone-api/
Hey Dog, thanks for your detailed questions. 1. yes we provide limit of 32 million for tier 3. It has nothing to do with context window. Context window is decided by the exact model of LLM, (ChatGPT 3.5 or GPT 4 etc), Not by us. “The powered by NewOaks AI” link will be removed for Tier 2 and Tier 3 users.
Hi,
I understand that the objective of this software is for client engagement and scheduling appointments. Can I use them for other purposes as well? For example, since there is a feature to upload PDF files for the bot, can I upload a textbook and ask the bot questions related to the book?
Hi Farhan, thank you for your comments. Yes you certainly can upload a text book in PDF format and talk to the chatbot for questions regarding to the book. Please be sure to use customer service template prompt for the questions. I attached our discord support link below:
https://discord.com/invite/fuBt2K6k3p
Any plan for Whtatsapp/Instagram integration?
Yes, ETA early Febuary 2024
Where are your servers located. Also, are you GDPR compliant and how do you deal with data security. What do you track etc?
Our server is located in Microsoft Azure West Coast Server. We only record clients log-in data and track nothing beyond that. All training data and account is allowed to be deleted completely in order to comply with GDPR.
Hi. Just starting to look at this having opted for the T3 option. Looks like a stellar product (even with Open.ai allowing GPT creation). A few Qs
1. Can you please confirm what procedures you have in place for protecting data uploaded to the system and where data is kept (and how you are GDPR compliant)
2. Can you please incorporate direct booking into Google Calandar or something similar and free. Many of us don’t use Calendly.
3. If you were to incorporate a user’s ability to upload a document, that would be a def USP. To show what I mean, let’s say I train the bot on my internal policies. Then my user (an employee) can upload a document and the bot will determine if it’s within the policy or not.
4. Alternate LLMs would also be a great feature as Open.ai is very up and down on performance.
Best
Hi Stephen,
Thanks for your comments. Here are the answers:
1. We only record user’s login information. The account is allowe to be deleted any time and we keep one week for restoration then delete permanently after one week. The data is stored in Microsoft Azure US West for now. And we will provide an option for storing your data in vector database of your own choice (it may incur extra charge because the data transfer and collaboration cost is high).
2. We are integrating with Google Calendar now, which will be released within one week. Other integration is on the way but up to poll.
3. You can use workspace to manage the internal policies of your employees. One workspace can contain multiple team member emails and one team email is allowed to create only one chatbot. Admin account has full authority to create, manage and delete all chatbots under workspace.
4. We provide OpenRouter functionality to utilize NewOaks’s API interface, and also as well as LLMs such as Claude too.
5. Please join our discord support community for any questions: https://discord.com/invite/fuBt2K6k3p
Saas Zilla Folks,
Sorry for answering late as I don’t check this section everyday. Please join our discord support community for instant responses:
https://discord.com/invite/fuBt2K6k3p
I’ve encountered too many error messages like “There are too many users, please try again later”. I don’t believe we have “many users” now; how can we handle it when we do have many users in the future?
Glad to hear by email that you and the developer are working on solving that situation that seems to come from your personal OpenAI key.
Regards.
Dear Ray Luan,
Thank you for your product, currently I am facing problem like this when I want to make an appointment:
I use Vietnamese: “Tôi muốn đặt hẹn” then the booking feature appears with an English text “Please select the date and time that you’re available, and confirm the best email address for you.”
Let me ask: how can I translate that notice into Vietnamese or “fix” it?
Thanks.
Tihh,
Can you DM me on facebook? so that I can help you step by step: https://www.facebook.com/ray.luan/
We can make you a language switch option for Vietnamese
Hi Ray!
Is the CNAME available at the account level, meaning there is only 1 or is this at the workspace level meaning 1 for each bot?
Hi Criativos,
Sorry I lost track of this review section as many folks asked questions on facebook community. Each Cname is set for each chatbot.
Hallo
I have read in various places that the connections of the bots are often terminated due to overload.
You write about GPT that you use Bring Your Own Key (BYOK).
Is it also possible with vector databases such as pgvector to use your own key and thus ensure smooth operation without disruptions?
Which tool do you use to make your videos like
NewOaks AI Appointment ?
I answered the question on Discord community
Yes iIiya,
We will offer the option for you to use your own vector database.
So as far as i understand Tier 3 would let me create multiple workspaces as well as use multiple domains correct? This would make sense if im an agency and want to use the service for multiple clients
Yes you can create mutiple workspace. Cname can be created for every chatbot. One workspace can create multiple sub-accounts, but one subaccount can only create one chatbot.
Hello Ray.
Is the CNAME available at the account level, meaning there is only 1 or is this at the workspace level meaning 1 for each bot?
One Cname for each chatbot
Hi Ray,
A few questions if you could assist:
1)Agency-Client BYOK:
For Agencies to manage client usage for BYOK – do you envision the simpliest way to setup a unique key for each client (so that they are billed for usage) and setup the unique client key within the respective workspace?
2)SMS
Are the SMS provided by your platform or via an intergration with Twilo?
If they are provided by your platform is there an charging model or limit per bot/client?
If they are charged can we set up different payment methods per bot/client?
3)Human handover alert via SMS
If a customer requests human handover is there a possibility an sms can be sent to a client with a link to the conversation (via an intergration with Twilio/Zapier) etc?
4)iOS Mobile app for human handover?
Do you have any plans to develop a mobile app so conversations can be accesssed on the go?
5)Integrations
I can see you have Zapier, webhooks and API intergrations. Do you plan to have any more intergrations such as Albato or other marketing software such as Brevo?
Many thanks,
Matt
Sorry to miss out your question under SaaSZilla’s Deal page. here are the answers:
The easiest way to set BYOK for each email account is that create one workspace for only one client’s email account. One email account can only create one chatbot for now. That way you can manage BYOK unique Open API key for each client easily. You just manage your client per workspace.
Google voice is only available for US and Canada. you can use personal gmail account which is free. BTW where do you plan to use Text SMS? We plan to integrate with other suppliers like Twilio
The answer is yes, but we need to integrate with Twilio and Zapier or your preferred supplier first, which will take some work
We are planning to release an IOS app for human takeover on the live chat of chatbot, which may take one month or so
We don’t have Zapier yet but will integrate it. The integration with other marketing software will be considered per vote by our users then we will go for the most desired ones.
Does this have GHL(gohighlevel) integration?
Thanks Mike, and please specify what integration do you mean exactly by GHL. We will see what we can do for you.
All packages cannot change domains?
Hi Tinh, We support Custom Domain for Tier 3, which allows the domain change of CName within embed script.
Is SMS feature via Twilio or how? If not, do you support European numbers?
The SMS feature is supported by Google Voice, which only works on US and Canada for now. Which SMS suppliers is popular in Eurpop? We plan to integrate with Zillio though.
Twilio is live!
Congratulations on your Saaszilla launch! Your product caught my eyes immediately. I have several questions.
1. Are the workspaces for NewOaks AI private?
2. Can a separate OpenAI key be added to each workspace or bot?
3. Are these chatbots suitable to be used with client websites?
4. Your website describe the SMS feature as “Zero Cost’. Could you please share some details on this? Do we need to use a service like Twilio?
5. Do you have a roadmap?
Thank you in advance for your time.
Hi Trevor, thanks for the questions. Below are my answers:
1. Are the workspaces for NewOaks AI private?
The main account can manage workspace, the sub-account can only see its own workspace. Does it answer your question?
2. Can a separate OpenAI key be added to each workspace or bot?
Yes, a separate OPena AI API Key is assigned per workspace. A workspace can manage more than one email account, which is only able to create one chatbot
3. Are these chatbots suitable to be used with client websites?
The chatbots can be embeded to client websites by copy and paste a piece of script
4. Your website describe the SMS feature as “Zero Cost’. Could you please share some details on this? Do we need to use a service like Twilio?
The SMS feature is deployed to Google Voice number (personal account is free), compared with Twilio, you dont’ need to pay any cost per message and no monthly installation fee for the google voice number. Twilio will be integrated soon but it is expensive to use.
5. Do you have a roadmap?
Yes we do have roadmap under workspace panel once you loginto NewOaks AI website
Guys, in case you need, here is the support link of Discord community for NewOaks AI: https://discord.gg/fuBt2K6k3p
How many GPT-3.5 messages are included per month for Tier 3?
Max, our LTD is Bring Your Own Key (BYOK) format.
This is a BYOK bot and it is created this way at a low price point with sustainability in mind.
Thanks.
You have a good feature on your app, seems to be a fully functioning lead-generation tool, However, I am trying your chatbot on your website but it says
“There are too many users, please try again later”
What’s happening there? Is there a bug, or do you have limited resources to accommodate users, this kinda limiting you know?
Planning on getting the max tier.
Ken, thanks for the comments! The too many users error msg are due to high volume visits this morning after launch so that the server was jammed. We already increased the capacity of server so now it is fixed. Please DM me if you have any questions!
Best Wishes for your Launch ! I like the appointment feature , can it be preceded by payment ? What is the character limits for training/bot ?
Satish thank you for your review! I am not sure that I fully understood your question. If I understand it correctly, you meant sending a payment link before the appointment? Yes if it is what you asked for. A payment link can be accommodated by adding to the knowledge base as a Q/A pair to train the chatbot.
Hi! Does it have human takeover?
Hey David, yes we support human handover by email!
Human handover by web app, Android and iOS is live!