Kindly remember that you can only refund items inside the refund window (order’s date as reference)
Redeem your SaasZilla Deal
Petrova AI
Redemption Instructions
Step-by-Step License Key Redemption Process
1. Login to your Petrova AI account. If you don’t have an account yet, sign up
* If you just signed up, before being able to login, you might first need to go to your inbox to verify your new email address account or access the credentials.
2. After you have successfully logged in access your billing area.
3. Scroll to the bottom of the billing section, where you will find the “Redeem Coupon” input field. Enter your license key into the input box and click the “Redeem” button to activate your plan.
* You’ll find your SaasZilla Code/license Redemption key(s) in the “products” section of your “account”. (sometimes you can stack multiple codes at the same time).
4. Start using your new awesome tool!
Upgrading/Downgrading Tier instructions
You have the option to upgrade or downgrade your plan any time as long as the SaasZilla deal is available. Downgrades, however, follow our refund policy. Learn more about upgrading and downgrading your license here.
After completing an upgrade/downgrade order with SaasZilla, you’ll get a new license key to redeem. If you want to apply it to your existing account (that already has an attached old license key), you might need to contact our partner’s support directly so they help you replace the old license key for the new one. You also have the option to redeem it on a new email account if you don’t mind what you have on your exisiting account and want to accelerate the process.
Note that for some deals, the founders will allow to buy and stack multiple top tier licenses (info on the plan/tier selection table or on the FAQ’s section below it). Stacking multiple top tiers might be useful in case you somehow want to increase your limits such as more team mates, more brands, etc. Note that stacking is usually only possible for the highest tier when available.
Need Help?
Support
For issues with the redemption process and/or the product, contact Petrova AI at support@petrova.io
For SaasZilla-specific questions, email us at support@saaszilla.co
Additional Resources
Refund Instructions
Refunds are requested and processed through our internal system, accessible from your orders section in your customer dashboard. For further information, kindly refer to our documentation.
If you choose to Refund via SaasZilla Credits
SaasZilla Credits are the quickest way to reuse your refund amount without payment processor’s waitings. The refund amount will immediately be converted to credits and will appear in “My Credits & Rewards” section.
If you paid via PayPal
You should receive an email from PayPal letting you know of the refund. You can also check your PayPal account to see it.
If you paid via Credit/Debit Card
Please allow 5-10 business days to post. (Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued.)
If you paid via SaasZilla Credits
Your SaasZilla credits will be reinstated to your SaasZilla account. You can view them in your “My Credits & Rewards” area and they will also be accessible at checkout during your next purchase.
If you are having any difficulty, please contact us at support@saaszilla.co