Kindly remember that you can only refund items inside the refund window (order’s date as reference)
Redeem your SaasZilla Deal
Grigora
Redemption Instructions
1.First, Login to your Grigora‘s account. If you don’t have an account yet, register your new account by filling the form.
2. Once logged in your Grigora‘s account, visit our partner’s license code redemption page.
3. Copy-paste the license key(s) to redeem in the corresponding field.
* You’ll find your SaasZilla Code/license Redemption key(s) in the “products” section of your “account”.
4. You might need to refresh/reload the page to reflect your upgrade.
5. Visit your Grigora‘s dashboard and start enjoying your new awesome deal!
Upgrading/Downgrading Tier instructions
You have the option to upgrade or downgrade your plan any time as long as the SaasZilla deal is available. Downgrades, however, follow our refund policy. Learn more about upgrading and downgrading your license here.
After completing an upgrade/downgrade order with SaasZilla, you’ll get a new license key to redeem. If you want to apply it to your existing account (that already has an attached old license key), you might need to contact our partner’s support directly so they help you replace the old license key for the new one. You also have the option to redeem it on a new email account if you don’t mind what you have on your exisiting account and want to accelerate the process.
Note that for some deals, the founders will allow to buy and stack multiple top tier licenses (info on the plan/tier selection table or on the FAQ’s section below it). Stacking multiple top tiers might be useful in case you somehow want to increase your limits such as more team mates, more brands, etc. Note that stacking is usually only possible for the highest tier when available.
Need Help?
Support
For issues with the redemption process and/or the product, contact Grigora at contact@grigora.co
For SaasZilla-specific questions, email us at support@saaszilla.co
Additional Resources
Refund Instructions
Refunds are requested and processed through our internal system, accessible from your orders section in your customer dashboard. For further information, kindly refer to our documentation.
If you choose to Refund via SaasZilla Credits
SaasZilla Credits are the quickest way to reuse your refund amount without payment processor’s waitings. The refund amount will immediately be converted to credits and will appear in “My Credits & Rewards” section.
If you paid via PayPal
You should receive an email from PayPal letting you know of the refund. You can also check your PayPal account to see it.
If you paid via Credit/Debit Card
Please allow 5-10 business days to post. (Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued.)
If you paid via SaasZilla Credits
Your SaasZilla credits will be reinstated to your SaasZilla account. You can view them in your “My Credits & Rewards” area and they will also be accessible at checkout during your next purchase.
If you are having any difficulty, please contact us at support@saaszilla.co