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Zilla-x80p0 –
Hello, looks like a good platform. I would like to use this platform to offer bots to my customers. Is there a white label option or rebranding option?
Thanks
Zilla-prpx6 –
Hi am interested in purchasing tier 3. Wanted to ask are we able to use our own API key and also how can we integrate to slack as don't see an option for addition hooks or how to do it from the flow builder.
Regards
Zilla-xndy2 –
Hi,
I could be interested in purchasing Tier3, but would like to know if this include the following and settings/ features options:
1. Does Tier3 include Agency for re-selling?
2. White label and re-place powered by?
3. Can I set up a Co-pilot and train it to cater service-oriented businesses requiring efficient appointment scheduling and client engagement?
4. Can I integrate Push to Talk in Voice?
5. Does it support web hooks and integration with other API Keys?
Thanks in advance,
Kindly
Marcus
Zilla-83k08 (verified owner) –
Hey Guys no answer ? please check emails
Zilla-ozoeq (verified owner) –
The provider did not reply to emails. That's a shame because the product is really quite good and I wanted to use it. I had no problem putting it on WordPress and found the UI easy to work with. I'll find another chatbot from a provider that's responsive.
ZillaMonster (verified owner) –
Can the "Powered by Quickcep" text be removed? I can't find an option to remove it.
Zilla-m7kgz (verified owner) –
I'm considering a refund because they don't offer an option to disable "Powered by QuickCEP" (see: https://prnt.sc/SpUlKJPumbcz), while other competitors like VanChat, which is currently on LTD, do provide this option (see: https://prnt.sc/2UnQMgFqWAmA). Please reconsider this, and I'll keep the product. Thank you!
Licha Li –
We apologize for any inconvenience. For further assistance, please contact support@quickcep.com. We are considering the development of a feature to remove branding in future updates.
MattSH –
Hi Licha,
I'm looking at your product as a replacement for Missive. Could you confirm:
1)Workflows
a)Can we create prequalifying questions (initial workflow) for the chatbot where the customer selects buttons?
b)How much customisation can we do on the workflows?
2)Human Handoff – when the bot can't answer a question what notification options can we configure to alert us that a customer needs help – can we have an email and sms alert?
3)WhatsApp existing number – I have a WhatsApp number already setup on Twilio, if disconnect it from Missive – can I set up this same number on your services?
4)Intergrations – do you / or do you plan to intergrate with:
a)Zapier
b)Webhooks
c)Boost.Space (Make engine)
5)Multiple business
a)Can I use Tier 3 for multiple businesses, is their 'workspace' or 'folder' options?
b)If so can I allocate a limit of messages for each business?
c)For the 'seats' can I assign a restrict a seat login to 1 or specific businesses so they can't see the others?
6)Ai bot learning automatic refresh
If we update our website or store does the bot automatically crawl the intergration/urls we add – or do we need to trigger a manual refresh to ensure the information it gives out is up to date? How is this done?
7)Chatbot content/media
Can the chatbot display:
a)Clickable URLs?
b)Images?
c)Embeddable videos?
d)Products from Shoptify or other intergrations?
8)What email clients do you support – does it include domain email (IMAP/STMP)?
9)Marketing automation/templates
a)Could you explain the difference between basic and advanced?
b)How does this work with WhatsApp as all templates need to be approved?
c)Is it possible to program 'auto replies' via both email and WhatsApp (if setup)
d)Is it possible to create a workflow for email, WhatsApp, SMS – i.e send message, wait 5 days if no response or click, send a different message?
10)SMS intergration
a)Is this possible with a UK number?
b)Is this only via Twilio?
c)Can this number send and receive messages?
11)Branding
a)QuickCep branding – is there any future possibility your branding can be removed, even if this is a one time additional cost?
b)Can we change the colours of the chatbot and add our logo?
Many thanks,
Matt
Licha Li –
Hi Matt,
You can utilize our Flow Bot for Workflow, which supports buttons. Workflow is fully customizable, including a variety of Triggers and Actions, with Actions that incorporate LLM's large model.
We support in-app and Email notifications.
Of course, what you need to do is migrate your WABA account from Twilio to our supported BSP.
We provide open capabilities of Webhook, allowing you to connect QuickCEP to your commonly used Apps via Webhook.
A Tier 3 corresponds to one Workspace, and we support setting data permissions and message limits for seats, ensuring that messages between members are isolated.
We do not automatically crawl your website at scheduled times; you will need to manually trigger a refresh.
We support Clickable URLs / Images / Products from Shopify.
We support most common email clients, and we support sending emails via SMTP mode and receiving emails in auto-forward mode.
Only Tier 3 supports SMS and WhatsApp Marketing automation. WhatsApp marketing templates require Meta's review, and once approved, users can send marketing templates to your WhatsApp contacts. After marketing messages are pushed to your clients, you can achieve automatic replies through Flow Bot. Regarding d), we are sorry that we do not support this feature yet.
We currently do not support adding custom SMS numbers; our SMS is integrated with Twilio, supporting the sending of marketing messages, regular messages, and receiving messages.
We do not support removing brand information, but you can showcase your brand through colors and LOGO in the Widget.
Zilla-j7s2c (verified owner) –
Hey, are you trying to scam me? I paid for tier 3, only to have to pay a lot more more for videos and sms?
Licha Li –
Tier 3 includes the SMS feature, while all other Tiers do not include the Video feature. If you purchase Tier 3 and use SMS, you will be responsible for the SMS sending costs, which you can view within the system for different countries and regions.
If you have any questions after your purchase, please contact us at support@quickcep.com.
Zilla-j7s2c (verified owner) –
Do i have to pay with money or points that includes in tier 3 for the sms?
David Eyler –
Question:
"It says SMS for the chatbot is included. Is there a specific amount of SMS that we can send & receive per tier?"
Your Reponse:
"Yes, each plan has a specific limit."
Please clarify and be more specific with your response.
I would like to know the actual amount of SMS messages included in Tier 3.
Licha Li –
Hi David,
Only Tier 3 supports the SMS feature. We categorize SMS into marketing SMS and regular SMS. The Chatbot sends marketing SMS, and the limit for marketing SMS is 100 messages per day. Your business requires sending more SMS messages daily, and we can increase the daily sending limit for you.
Shlomo Z –
Hi, this looks like a nice app.
I have a few questions:
1.
How many Shopify stores can I connect for each tier?
2.
What exactly does the Amazon integration do?
Will my Amazon Seller Central customer messages be imported into this app & answered by the AI bot?
If not, what does it do with Amazon exactly?
3.
Where do the popup forms send the info that is collected?
Are there Webhooks that can send the info wherever I need?
4.
It says SMS for the chatbot is included. Is there a specific amount of SMS that we can send & receive per tier?
5.
Can we use our own domain for E-Mail or will the emails be sent using the apps domain?
6.
Is there an iOS (and Android) app for receiving & responding to messages?
7.
When a message comes in that the AI cannot handle, can the Ai offer to hand-off” the conversation to a real human rep (and then send us an alert that this conversation needs Human intervention?
Licha Li –
1. You can link multiple Shopify or Woo stores, and each store supports communication with buyers through the Widget, but only one Shopify and one Woo account support syncing orders, products, and discount information.
2. You can treat Amazon as a messaging channel, and buyer messages will be aggregated into QuickCEP. Sorry, the AI currently does not support answering Amazon messages.
3. The use case for the Popup is to push engaging content to users when they visit your website. The information filled out by users will be entered into the CDP (Customer Data Platform). You can use Flow Bot to integrate QuickCEP with other applications and push information to third-party apps.
4. Yes, each plan has a specific limit.
5. Yes, we can send emails via SMTP, and the sender's domain seen by users will be yours. We also support sending emails through the QuickCEP domain.
6. Sorry, we don’t have iOS and Android clients yet.
7. Of course, this is one of our core features.
mhdlabib –
How many websites or Shopify stores can it support, is it multiple chatbots with user roles where I can assign a user to a specific chatbot or channel isolated from the rest? Does it work on websites like wix, bubble made and vzy?
Licha Li –
You can link multiple Shopify or Woo stores, and each store supports communication with buyers through the Widget, but only one Shopify and one Woo account support syncing orders, products, and discount information.
The chatbot only supports creating one, as it is a cross-channel AI Agent that can retrieve knowledge base content to answer customer questions across all channels.
Zilla-m7kgz –
Ok I manage to check your live demo here https://agashoping-1859.myshopify.com/ but it seems the AI text/html answers are not properly formatted, showing asterisk and links that are not clickable: https://prnt.sc/dIWxfr5-Vh7L
Licha Li –
Thank you for your feedback. I had submitted a ticket to the engineering team.
Zilla-m7kgz –
I wonder why you haven't updated the product since August (https://helpcenter.quickcep.com/product-updates/dfc8). Also, the help center site is not secured (SSL issue). Additionally, the demo chatbot does not seem to understand the questions I asked, even when they are clearly related to the product features. The official website's AI chatbot responded poorly, failing to address my inquiries despite the information being readily available on their website as a feature. Can you provide a live demo site to test the carousel product recommendations and assess how intuitive the AI chatbot is? Maybe it's just your main AI chatbot that's having issues with providing accurate answers. Please check. A live demo e-commerce store with the AI chatbot would be very helpful. Thank you!
Licha Li –
We had significant product updates after August, including the addition of a multi-knowledge base system, visual slicing for knowledge resources, and new product library types. We also optimized the RAG (retrieval-augmented generation) system, added a questioning system, scenario routing system, custom actions system, and rerank system. These will all be organized into comprehensive help documentation in the future.
Going forward, we will focus on expanding the AI knowledge base on our official website, with the knowledge sources being user-facing help documentation. We believe it will be available to everyone soon.
Zilla-m7kgz –
Additional questions please:
1. Are tickets and call center not included?
2. Also not whitelabeled or option to remove branding?
Zilla-nk8z5 –
Any Whitelabel capabilities of this product?
Licha Li –
Currently, we do not support removing the branding.
Zilla-m7kgz –
How many Shopify stores and WooCommerce stores can I connect this app with Tier 3? Thank you in advance!
Licha Li –
You can link multiple Shopify or Woo stores, and each store supports communication with buyers through the Widget, but only one Shopify and one Woo account support syncing orders, products, and discount information.
Zilla-sedx9 –
Hi, for WhatsApp integration, it is type of WhatsApp QR scan (personal and business) or WhatsApp Business API? How many WhatsApp number can be integrated? If it is WhatsApp QR scan, is the message flows is bidirectional ? Meaning what we receive and reply in your system, we can see the same in the mobile ?
If we have multiple websites, is it suitable to use your system? We need the respective personnel to access their manage website, and cannot access to each other manager websites. Is the system with role-based-controlled whereby admin can set the role of the employee, to control view/edit/delete of the respective personnel?
For email, can we integrate with our own domain, to send out email using our own domain? Is the email delivery bidirectional? Meaning what we receive and reply email in your system will be what we will see in our own email platform like outlook?
Is the system with API integration features whereby we connect it with external app using make.com, or Pabbly or Zapier? Thanks.
Licha Li –
Hi, thank you for your interest in our platform. You're welcome to give it a try.
1. QuickCEP allows you to integrate your own WhatsApp Business account without any limit on the number of accounts you can connect.
2. QuickCEP supports administrators in controlling member access to data and features through role-based permissions. It is especially suitable for businesses with multiple websites that require data and member isolation.
3. For email integration, we support sending emails through your existing email via SMTP and receiving customer emails through automatic forwarding. All emails sent and received in the system will also be retained in your email client.
4. Of course, we offer an open API.