60-day money-back guarantee. Try it out to be sure it’s the right fit for you!
Juggling customer conversations across multiple social media platforms can feel like trying to play an intense game of Tetris — “the blocks keep coming, and you’re one move away from a total collapse.”
But there’s a silver lining in this cloud of confusing notifications — the opportunity to turn every message into profit.
Imagine a tool that brings all your customer chats into one place and turns them into valuable connections and sales chances.
Juggling multiple social media accounts for your business?
It’s great for building customer relationships and boosting engagement, but managing inquiries from everywhere can be tough.
Thankfully, Chat Breezes simplifies this with a Unified inbox.
Now, you can handle all customer chats from one spot without distractions. No more tab-switching acrobatics or losing track of who said what — it’s all right there!
Social media platforms currently supported include:
Mark your Social chats as complete or pin them for later to ensure every customer feels listened to.
Plus, the auto-tag feature can be used to tag messages based on keywords they contain, making it easy to sift through conversations and keep your finger on the pulse of your customers’ needs.
Moreover, the platform expands its functionality by providing e-commerce integration for Shopify and custom e-com catalogue. This allows you to easily introduce shortcuts to your products in your conversations with customers, just as easily as selecting your favorite GIF. Get more sales with less effort!
Find all your social media conversations, organized and accessible in one place
Chat Breezes turns every like, comment, and share into a potential sale with its smart automation.
Just set your rules and watch as it proactively tags your contacts and reaches out to leads, keeping your customer info up-to-date and turning interactions into opportunities.
And when a comment sparks interest, Chat Breezes doesn’t just take note, it springs into action, sending personalized messages or responding with spot-on answers based on keywords.
It’s like having a 24/7 digital sales rep, dedicated to boosting your lead generation and turning buzz into business.
At the heart of every sale is a story of connection. And Chat Breezes’ social CRM helps you write that narrative by transforming social interactions into lasting bonds.
Dive deep into your clients’ histories, preferences, and behaviors, using rich CRM data to tailor your services like a bespoke suit.
Target with precision, segment with insight, and watch as retargeting campaigns hit home, turning potential buyers into loyal fans.
It’s not just about managing relationships—it’s about enriching them.
Chat breezes’ CRM automatically imports your contacts from various sources, including your social media interactions, customers who make purchases on your e-commerce store, and even allows you to import your own custom contact list using a csv file. (PS: the CRM pipeline view is currently under implementation, so it will be available in the near future).
Juggling multiple brands? Teams scattered across client accounts? Let Workspaces pave the way to easy collaboration.
Create dedicated spaces for each brand or client. This keeps your team focused, lets you tailor your approach, and protects customer information – all in one place.
Workspaces empower you to:
Managing multiple social channels and clients can be chaotic. Chat Breezes make multi-inbox for multiple brands and user collaboration a breeze!
Every customer detail is just a tap away, paving the way for sales that feel more like personal favors.
Imagine having a crystal ball for your business – that’s the analytics feature, giving insights to fine-tune your social commerce and boost your performance.
Easily see important stats like total messages, who your audience is, and how they engage with you. This helps you really get how your social media is doing in support, sales and marketing.
Dive deeper, and you’ll find trends and the most responsive audience segments. This kind of intel is what turns good strategies into great ones.
These analytics are easy to understand, no matter your tech skills. Everyone on your team can use this info to make better decisions.
With Chat Breezes, you use data to sharpen your sales and marketing. Every number helps you grow your business and connect better with customers.
Managing multiple social media accounts can feel like a juggling act where the balls keep multiplying. Keeping up with every message and customer interaction is tough.
Chat Breezes simplifies this by bringing all your social media messages into one neat inbox so you can improve your response times at the same time that you can provide a personalized experience, boosting your sales and marketing.
Make your social media engagement and sales easy today.
Get Lifetime access to Chat Breezes today!
60-day money-back guarantee. Try it out to be sure it’s the right fit for you!
60-day money-back guarantee. Try it out to be sure it’s the right fit for you!
Hey Zillas 👋
It’s Anastasia, the Co-Founder & CEO of Chat Breezes, which was established in early 2022.
Before I dive into talking about the product, I want to highlight one thing that is extremely valuable to us as a team. It will never change, no matter what: Our users are always our top priority!
We act with maximum transparency towards becoming a highly customer-centric company. Therefore, we are always keen on discussing the future of Chat Breezes with our users through our Public Product Roadmap, our Facebook or Discord community, our Twitter, and our YouTube Tutorial Channel. We believe we can build the world’s most unique and powerful customer communication tool only together with you!
I would also like to point out that we received a seed investment in April 2023 from VCs and, apart from that, we are a financially stable company. We have a team of 7 with 10+ years in SaaS working globally: Singapore, the US, and Australia. The future is bright! 🚀
The primary goal of our SaaS Zilla campaign is to expand our community and reach more active users. In addition, we are aware that Zillas are highly experienced in using SaaS tools. Therefore, we are looking forward to your insights and feedback on Chat Breezes! 🙌 We will continue working day and night as a team for you as customers, but we have decide to do it as a community; this is the key point for us 🙂
Today we’re super excited to share Chat Breezes with the SaaS Zilla community! As you all know, social commerce/social selling has become increasingly necessary for businesses. Customers who engage with brands through social media and messaging platforms have a higher likelihood of making a purchase and a higher lifetime value. That’s why Chat Breezes empowers your business to easily communicate with your customers across channels and offer them an engaging way to discover and purchase products—all from one platform.
Our Key Features are:
I would also like to give you information about the positioning of Chat Breezes. Chat Breezes is not a social media management tool, a chatbot, or a traditional customer support tool.
We created Chat Breezes with the ambition of powering the future of social commerce—a centralized platform for social and messaging that enables full conversational journeys with customers, making interactions easier, faster, and more satisfactory.
Whether you’re an e-commerce seller or an SMB that uses social media for pre-sale, in-sale, and after-sale stages, Chat Breezes is your all-in-one platform for social commerce success.
I’ll be around to answer your questions, please ask me anything!
When Chat Breezes was founded?
Chat Breezes was established in early 2022.
Where do you store your data?
Chat Breezes services are hosted on world-class hosting facilities by Amazon Web Services (AWS).
We also are GDPR compliant. All our data is securely stored in Ireland.
Is Chat Breezes secure to use?
Yes. You never have to share your username and password with our team. You will easily set up your secure encrypted 1-click integration to your favourite social media inbox with the official auth methods.
Can I disconnect my social media profiles from Chat Breezes?
Yes. You are in total control of you data and you can disconnect your social media channels anytime as easy as pressing a button.
Can I import and export customer data on your built-in CRM?
Yes, our built-in CRM allows you to import and export your customer data.
What e-com integrations are available?
Currently you can connect your Shopify store as a source of data. You can also create your own custom manual catalogue of product shortcuts.
WooCommerce integration is currently under implementation, so it will be available in the near future but please, feel free to suggest and upvote your favorite integrations so we can consider and prioritize on them.
Do you provide separated workspaces?
Due to the increasing demand of this feature, it’s indeed on our roadmap, as you can see. We have some tasks at hand that we’re actively working on, and once those are completed, we’ll be diving into the workspace feature.
Current deal buyers will enjoy of unlimited workspaces and will be able to distribute the profiles as they please.
What are the current social media integrations and how do you count them for the limits?
We connect with the official integration methods and APIs provided by the social media platforms in a secure way.
The allocation of social profiles is entirely up to you. We don’t limit it to 1 per platform. For example, with tier 1, you can have 5 integrations which could be 5 Instagram business accounts or 4 Facebook Pages and 1 Instagram business account, etc.
Currently, the supported integrations are:
If you are missing any integration, please remember to go to our roadmap and suggest/vote on your favorite ones so we can prioritize on their development.
Do you integrate with WhatsApp Personal with QR code?
This is a new add-on that we have just introduced and will be available in select tiers as part of our lifetime deal as a bonus!
Unlike other integrations, the WhatsApp via QR code feature enables the connection of your personal number without the need for API fees. Due to its high cost and technical complexity, it is limited to one number per account.
Do you integrate email (Gmail / Custom email?
Email integration is on our roadmap, please go there and vote for helping us prioritizing on the most needed features for you and the rest of our users.
Can I set auto-reply to comments on my social media posts by specific keywords, like ManyChat?
Absolutely! Our automation features are designed to empower you with the ability to set rules for auto-responses. This includes features like auto-replying to comments on your social media posts, automatically sending direct messages to individuals who comment on your posts, and setting up auto-replies based on specific keywords in conversations.
Do you plan to implement AI features and chat bots to replace the human interaction?
We prioritize and value human interactions, that’s why Chat Breezes is not designed as a chatbot. Our goal is not to replace human interaction but to enhance it by offering intelligent suggestions.
While we plan to integrate AI features to provide response suggestions for users, it’s important to note that users will still need to manually click the “send” button to deliver the response.
We have no plans to develop a chatbot that handles all conversations on auto-pilot. We want to ensure that users remain in control of their conversations and maintain the authenticity of their interactions.
What if I need more profiles, stores, users or automation rules for my agency?
Currently, you can pile up multiple Tier 5 subscriptions to boost the numbers according to your requirements. Each Tier 5 stack offers a similar increase in terms of profiles, stores, users, automation rules, and more.
Note: Only tier 5 can be stacked.
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What I Love About Chat Breezes: Chat Breezes lets you chat with customers on various platforms like your website, email, and social media. It’s so convenient to have everything in one place! Plus, you can automate responses, which saves time and makes sure no message goes unanswered.
Why It’s Great for Businesses: One thing I really appreciate is the analytics feature. It gives you insights into how your team is performing and helps you make smarter decisions based on data. And the best part? You can customize the chat widget to match your brand – it’s like having a personalized touch in every conversation.
Benefits That Stand Out: Using Chat Breezes has definitely improved my customer service game. I can respond faster and more efficiently, which has made my customers happier. The platform is scalable too, so as my business grows, I know Chat Breezes will grow with me.
In a nutshell, Chat Breezes is a game-changer for businesses looking to up their communication game. It’s easy to use, packed with features, and enhances the overall customer experience. If you want to streamline your communication and provide top-notch service, Chat Breezes is worth checking out!
After starting using Chat Breezes, managing customer interactions across various social media platforms became a breeze.
I like it effectively streamlines communication channels, making it easy to track, provide support, and facilitate our communication.
No more time waster.
I want to give my honest feedback about Chat Breezes.
First when i see it i was thinking that the platform will not cover my needs, but when i test the platform i see how the UI clean is it and how easy is for me to set it up. The UX also is great and most of all the developer team and the founder are really passionate to make the platform better and useful for all business owners and freelancers also.
Yes the platform is straight forward for business. No Personal staff messing around. You can be focus doing your business right from the platform. There is no need to use many platforms and open many browsers tabs, you will get all in one in Chat Breezes.
Also their team constantly improve it and add new features.
This is long term helping platform for business owners and freelancers who want to get more free time and want to improve their productivity.
Highly recommend Chat Breezes.
Warm Regards,
Valentin Lyong
Only logged in customers who have purchased this product may leave a review.
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Quick Q.
Do 3 users in Tier 1 mean we can have 3 different unified inboxes to manage 3 different clients social profiles
Hi Gaurav, Thank you for your question. In Tier 1, you’re allotted 3 users, which means you can have up to 3 team members managing a total of 5 social profiles collectively.
In the past, I have used WhatsApp QR code integration with Tier 2. However, now it is showing that I require Tier 3 to use the same. Can you please clarify this?
Thanks for the question. We have updated saaszilla about the WhatsApp QR limitation but seems they haven’t updated the deal page yet.
As of now, WhatsApp QR integration is exclusively available to users on Tier 3 and above who made their purchase after February 6th. Since you purchased before this date, you were able to successfully connect one WhatsApp number using the QR integration. It’s important to note that regardless of tier, we only offer integration for one WhatsApp number through the QR method(1 number to the whole account; not 1 number each workspace). If you have any further questions or concerns, please feel free to reach out.”
Any kind of Workspace Limitation for Tier 1 OR Tier 2?
Thank you for your inquiry! At Chat Breezes, we limit the number of social profiles that can be connected. Each social profile can only be connected once on our platform, regardless of the tier level.
How do I activated the code, Its only upgrade options is subscription
Hi Leo,
Thanks for the question.
To redeem the code successfully, you should register using Saaszilla’s registration link (you will get the link after you purchase) and input your code during the registration process.
We noticed that you have already registered a free account. no worries! Our support team has sent an email to your registered email and help you with it. Please check the email and simply reply. We are here to help you.
Thanks,
Anastasia
Hey,
“Website Chat” is already included among social platforms through an HTML embed or something, yes? So, if clients want to start the chat in our website, it’s also showing in the unified inbox, correct?
Thanks
Hi Supernova,
Thanks for the question.
“Website Chat” is not available in Chat Breezes yet. Feel free to make a request and share your use case on our roadmap. https://chatbreezes.canny.io/
Thanks
I’m planning to get the Max Tier if the whitelabel comes out. How will the limits be divided? For example, in Tier 5, there are 100 social profiles. How will they be divided per workspace? Thanks!
Hey Ken, the team has confirmed that this is completely flexible (connect the profiles as you need) and that there won’t be limits in workspaces for this deal buyers.
PS: Now Tier 5 can be stacked multiple times to increase number of connected social media accounts, stores and automations.
Bro, I might end up sleeping on the street if I stack multiple Tier 5, hahaha.
Hey Anastasia,
Email integration. Already seen that Chat Breezes currently doesn’t have native email integration, but that you are aware that many users are interested in this feature.
In fact, this should not be faced as something “wanted” but a “critical must-have” feature because 99% of the time when client reaches us, we’ll be able to collect their email in chat automatically. And if for some reason the conversation gets interrupted from our end due to technical issues or from client side since they forgot they were in the chat because of a phone call/100 chrome tabs open, or internet fails them, or any other, we can revive that conversation by automatically send them an email with the chat transcript and the option to reply to that email (that would land also in our Unified Inbox), or a small text saying: “Keep the conversation in chat”, that would take the user to our website, open the chat bubble where we stopped previously (chat history and opening is identified by user email detection).
Check this video for further information please:
https://www.youtube.com/watch?v=V_jJTiY7IgU
Please let me know if this will be added to the planning in the roadmap, since not having it, is like cutting out the most used digital way to communicate/inform/sell in the world by far, that does not make sense to cutoff in an app like yours.
Cheers
Hi Supernova,
Thank you for sharing your insights and providing a detailed explanation. We appreciate your perspective on the importance of email integration, and we understand how it can significantly enhance the user experience.
We’ll carefully consider your suggestion and the video you shared during our internal discussions. While we can’t provide an immediate commitment, please know that your feedback is valuable, and we are always looking for ways to improve our platform.
If there are any other features or specific functionalities you’d like to see in Chat Breezes, please feel free to share them with us. We’re here to ensure our users have the best possible experience.
Will you consider integrating communication software “Line”? It has a very high usage rate in Asia.
Hi OTD，
Thank you for your inquiry. We appreciate your suggestion, and we are indeed considering the integration of Line into Chat Breezes. Here’s our current plan:
1. Current Priorities:
We are actively working on completing the Workspace feature and AI-assisted responses.
2. Future Integrations:
Once the current tasks are accomplished, our next step is to integrate with additional messaging platforms, including Line and Telegram.
We also plan to expand our compatibility with more e-commerce platforms, such as WooCommerce.
3. Enhancing Connectivity:
Further down the line, we aim to explore integrations with Pabbly or Webhook, enhancing the overall connectivity and capabilities of Chat Breezes.
We value your input, and your feedback plays a crucial role in shaping the future enhancements of our platform.
If you have any more suggestions or questions, feel free to let us know.
is there an option to add INR in catalog page?
Hi,
Do you mean to add “INR” in the manual catalog?
Yes, we can add the currency in the manual catalog.
That’s great. How to add “INR”? it is not displaying now.
Hi,
Thank you for reaching out! To add “INR” to your account, please send an email to [email protected] using your registered email address. Our customer services team actively collects feedback from paying users and regularly communicates it to our development team. Your request will be duly noted and considered for implementation.
If you have any more questions or need further assistance, feel free to let us know!
what is automation rule in tier 1? is there an API support to connect with other application to read/send an automated messages? Is it business WhatsApp or normal WhatsApp channel?
Hi,
Thanks for the question.
1. To understand the concept of one automation rule, please refer to our FAQ section. It provides a clear explanation of what one automation rule entails.https://chatbreezes.tawk.help/article/what-does-1-automation-rule-mean
2. Chat Breezes does not currently support API. While we have plans to introduce webhook functionality and integration with Pabbly in the future, these features are not available at the moment.
3. For a detailed answer on the type of WhatsApp channel, please consult our FAQ https://chatbreezes.tawk.help/article/how-is-whatsapp-integrated-with-chat-breezes-what-is-whatsapp-qr-integration. In short, we use Twilio for WhatsApp Business and the Linked device for all types of WhatsApp accounts.
Thank you for the prompt and to the point answers.
Why do you tell lies? It is not true that there is a QR CODE. I read the page that there is the qr code, but it is no longer inside
Hi Super6,
We have delisted the WhatsApp QR code integration method and announced on our website: https://chatbreezes.tawk.help/article/how-is-whatsapp-integrated-with-chat-breezes-what-is-whatsapp-qr-integration
We also inform SaasZilla at the first time to revise the related info.
Sorry for the inconvenience.
Will there be a white-label option so agencies can resell this service to its clients?
Hi Ranger,
Thank you for your inquiry!
We’re considering white-label options. Could you please provide more details on the specific features you’d like, such as customizing fonts, logos, or any other preferences?
Basically change the logo and be able to use our domain. Colors, fonts, and the like, would be nice but not needed.
Congrats on launch. How similar or different is this to Juphy?
Hi Highlander,
Thank you for your congratulations! While we’ve heard of Juphy, our team hasn’t had the chance to explore it extensively. However, let me share some key features that set Chat Breezes apart in the realm of social commerce solutions:
1. Broad Social Media Integration: Chat Breezes seamlessly connects with popular social messaging platforms, including Facebook, Instagram, WhatsApp, LinkedIn, Twitter, and YouTube. It enables interactions through various message types such as DMs, comments, mentions, reposts, and story mentions.
2. Enhanced eCommerce Capabilities: To enrich the shopping experience, Chat Breezes allows users to sync product catalogs from their eCommerce stores. This enables direct sharing of product links in conversations, facilitating order tracking and management.
3. Comprehensive CRM: Our CRM not only includes detailed contact information but also incorporates a robust order history, providing a holistic view of customer interactions and transactions.
4. Automation for Efficient Communication: Chat Breezes offers an automation feature that automatically responds based on predefined rules. This streamlines communication and engagement with clients.
In essence, Chat Breezes is designed to empower businesses in selling through chat, focusing on enriching the user experience and facilitating seamless interactions with customers.
If you have any specific aspects you’d like to explore further, feel free to let us know!
Chat Breezes is very useful as it provides omnichannel messaging. The unified inbox, and CRM with automation like auto-sending private messages based on specific keywords are the excellent features of this tool. Does it have any lead form option within the automation part?
Hi HM,
We appreciate your positive feedback on Chat Breezes. We offer “quick replies” as part of our automation features. These quick replies enable you to set up and use frequently used sentences.
I wonder does it meets your needs.
Hello.
I’m aiming at Tier-5 but worried on 2 things:
1. That workplaces to take a long time. I won’t be using this without them
2. Why no mentions into a BYOK chatbot function? This is like mandatory in an app-like this if we want to cover some channels without human support. We should be able to train AI chatbots with BYOK.
Thanks
Hi Supernova,
Hi there! Thanks for reaching out and expressing your concerns.
1. Workspace Update: We understand the importance of the Workspace feature for your needs. Rest assured, it’s our top priority project, and our team is working diligently to bring it to you as soon as possible. We appreciate your patience and are committed to delivering a high-quality feature.
2. Chatbot Functionality: Currently, Chat Breezes doesn’t include a chatbot feature. We prioritize human interactions as the primary focus, especially during the pre-sale stage. However, we do offer robust automation features designed to enhance these human interactions. These automation rules allow you to auto-respond based on certain conditions, providing a personalized touch in your conversations. Please find the detail of automation below:
🎯 Feature Deets:
1. Customize rules based on channels, profiles, keywords, message types, or contact details.
2. Take actions like sending DMs, replying to comments, and marking as ‘done
3. Set up strategic sequences to run the actions regularly
💡 Boost Your Game:
1. Auto-engage with lead magnet posts to boost engagement
2. Qualify leads by asking the right questions and finding decision markers
3. Reconnect with past interactions with sequences for ongoing possibilities.
4. Combat spam effectively with smart rules.
📺 Learn the Art:
Dive into the process with our step-by-step video guide and master the art through our detailed blog(https://www.chatbreezes.com/pages/blog/Automation):
https://youtu.be/Kg0hi0RC_h4?si=fE-M_J51R9hVRtDY
If you have any more questions or if there’s anything else we can assist you with, feel free to let us know!
I understand that you prioritize human interactions as the primary focus, but you might understand that any app like yours will need to integrate AI for any chance of survival in the next 6-9 months or it will become obsolete fast. So, if you’re not even planning to integrate AI for us to be able to be immediately present on less critical channels, but that still requires our automated presence to help clients with AI (a bot that has learned all our knowledge base without the need of us investing time in a 100% manual process flow as a form), it’s obviously not a smart purchase at this time. My question is: Are you planning to integrate AI Chatbot omnichannel functionality with BYOK in a near future and to be included in this deal or not?
Thank you for your inquiry. Currently, we don’t have plans for an AI chatbot with BYOK integration in the near future. However, we do have an AI-assisted response feature on our roadmap. This feature will provide advice on responses, helping users compose messages more efficiently. Please note that it won’t be an autonomous chatbot, and user interaction is still required for sending out messages.
I saw a question that I also have, and it was skipped, so I will paste it here:
1) “One organized inbox”, does this mean you can only have one inbox total or you can set up an inbox per brand? I.e. an inbox for Brand A with 6 social accounts, Brand B with 2 social accounts, Brand C with 5 social accounts, etc.
Do you offer add-ons for social profiles, like a 20 profiles LTD or subscription that you can add to your License?
More a brainfart or remark in general for this and other LTD platforms:
Maybe I am speaking for myself, but I think many of us are smaller businesses and having a lot of users is less important. In my case, 40 users is less attractive than having more profiles. I run 10 booking sites, with 3 operators who do a 24/7 shift. Each site has about 5-6 social connections. So 20 users is an overkill, and 50 profiles is not enough. Not just this deal, but many deals are like this, just like the real world, almost never perfect 😉
Hi Mark,
Thank you for your questions and insights! Here are the responses:
1. Currently, Chat Breezes doesn’t have the workspace feature, so there is only one inbox. However, we are actively working on the workspace feature, which will allow users to create different workspaces for companies/brands/teams. Each workspace will have its own organized inbox, providing more flexibility for managing multiple brands.
2. We appreciate your suggestion for add-ons to increase the number of social profiles or members. While we don’t have add-ons at the moment, we’ll take this feedback into consideration for future improvements and updates.
3. Thank you for sharing your specific use case and insights. We understand that different businesses have unique needs, and we appreciate your feedback on the plan structure. We will discuss this with SZ team to explore how we can make adjustments to better cater to the diverse requirements of our users.
If you have any further questions or if there’s anything else we can assist you with, please feel free to let us know!
Hi,
How do you compare with Breakcold?
I love breakcold because the chrome extension makes it easy to import contacts in my pipeline and crm
Hi Eric,
Thank you for reaching out! Unfortunately, we are not familiar with Breakcold, and as a result, we cannot provide a direct comparison with Chat Breezes. It’s important to note that Chat Breezes is a web application without a Chrome extension, and our platform does not support cold outreach. However, if you have any specific features or functionalities you’d like more information about, feel free to let us know, and we’ll do our best to assist you!
Will chatbreezes support tiktok?
Hi Ray,
Thank you for your question! Currently, Chat Breezes doesn’t support TikTok integration due to limitations in the TikTok API. We’re continuously exploring possibilities and evaluating user needs, and if TikTok opens up its API for integration, we’ll certainly consider adding support for it in the future. In the meantime, if you have any other questions or if there’s anything else we can help you with, feel free to let us know!
Does users have their own access limited to certain profiles?
Or will they have access to all the social profiles?
And what are automation rules?
Thanks!
Hi Titodj,
Thank you for your questions! Here are the answers:
1. Currently, team members have access to all the social profiles connected. However, we are actively working on the workspace feature, which will allow users to create different workspaces for companies/brands/teams. After this update, team members will be limited to the social profiles within the workspace they are assigned to.
2. Automation in Chat Breezes refers to the ability to auto-respond to incoming conversations based on predefined rules. These rules can be set up with specific conditions, such as channels, social profiles, keywords, message types, or specific contact information. The actions can include sending direct messages, replying to comments, and marking messages as done. To provide more clarity and guidance on automation, we have created a video and a detailed blog. You can find them here:
Video: https://youtu.be/Kg0hi0RC_h4?si=fE-M_J51R9hVRtDY
Blog: https://www.chatbreezes.com/pages/blog/Automation
If you have any further questions or if there’s anything else we can assist you with, feel free to let us know!
Have email integration? For receive and answer messages from emails?
Hi Ramvidal,
Thanks for your question!
As of now, Chat Breezes doesn’t have native email integration. However, we are aware that many users are interested in this feature. We’re actively collecting user feedback and considering future enhancements. If you have specific preferences or requirements for email integration, feel free to share them with us. Your input is valuable as we continue to improve our platform.
1) “One organized inbox”, does this mean you can only have one inbox total or you can set up an inbox per brand? I.e. an inbox for Brand A with 6 social accounts, Brand B with 2 social accounts, Brand C with 5 social accounts, etc.
2) Are there any case studies or success stories that demonstrate the impact Chat Breezes has had on businesses’ social media management and sales?
3) What metrics or measurements can be used to gauge the effectiveness of Chat Breezes in improving response times, sales conversion rates, and customer satisfaction?
4) What analytics or reporting features does Chat Breezes provide to help businesses track theese metrics?
Hi Maromi,
Sorry I missed the questions. Here are the responses:
1. Currently, Chat Breezes doesn’t have the workspace feature, so there is only one inbox. However, we are actively working on the workspace feature, which will allow users to create different workspaces for companies/brands/teams. Each workspace will have its own organized inbox, providing more flexibility for managing multiple brands.
2. We appreciate your interest in case studies or success stories. While we haven’t compiled them yet, we are committed to sharing more case studies from our clients across different industries. We’ll start working on this today.
3&4. Chat Breezes analytics provide insights into the total number of conversations, their distribution over dates, platforms, message types, tags, and identify the most active customers during specific periods. While we focus on providing comprehensive analytics, specific metrics related to response times, sales conversion rates, and customer satisfaction may not be covered in detail. We are keeping improving the metrics covered in our performance report.
If you have any more questions or if there’s anything else we can assist you with, feel free to let us know!
1. How does the new automation feature in Chat Breezes help with managing interactions under lead magnet posts?
2. Can you give examples of the triggers that can be used with the automation feature in Chat Breezes?
3. What kind of customization can be done in the conditions section of the automation rules?
4. How does chat Breezes ensure that automated sales outreach remains compliant with regulations such as GDPR?
Hi Mabel,
Thanks for your questions!
1. Managing Interactions under Lead Magnet Posts:
To get a detailed walkthrough and use cases on managing interactions under lead magnet posts using Chat Breezes’ automation feature, we recommend checking out our comprehensive article on the blog and the step-by-step video tutorial available on our YouTube channel.
Video: https://youtu.be/Kg0hi0RC_h4?si=fE-M_J51R9hVRtDY
Blog: https://www.chatbreezes.com/pages/blog/Automation
2. Triggers in Automation Feature:
The triggers in Chat Breezes’ automation feature can vary based on your goals. Examples include setting up triggers for comments on Instagram posts, messages on Facebook, or other specific starting points. Each trigger can be customized to suit your preferences.
3. Customization in Conditions Section:
In the conditions section of the automation rules, you have extensive customization options. You can tailor the rules based on various parameters such as channels, social profiles, keywords, message types, or specific contact information. This flexibility allows you to create rules that align with your specific needs.
4. GDPR Compliance:
Chat Breezes prioritizes data privacy and is fully GDPR compliant. The automation feature is designed to trigger only when a new conversation is received. This means that users must initiate contact first before automation can be utilized. The platform does not support cold outreach, ensuring compliance with regulations like GDPR by avoiding unsolicited messages to individuals who haven’t engaged with you previously.
Q: Is there a planned mobile app?
Q: Are there any plans to enable integration with store providers other than Shopify?
Q: Can a user remove an integration slot to make room for another?
Q: Are there plans to allow users to set up automated WhatsApp sequences, similar to email sequences, as part of WhatsApp Marketing?
For example, sending out automated sequences to new users entering the WhatsApp funnel over a period of days once they’re assigned a label.
Hi Victor,
Thanks for the question.
1. Yes, a mobile app is on our roadmap. We are currently exploring the features that would best serve our users to ensure a valuable mobile experience. This development may take some time.
2. We’ve recently introduced a manual catalog feature that allows you to upload your product list seamlessly. This includes detailed information such as images, descriptions, and prices. You can then share product links during your conversations for efficient showcasing and discussions.
3. Users have the ability to delete their connected social profiles in the “channel” tab freely. This gives you the flexibility to decide which social profiles you want to connect and modify them at any time.
4. The Automation feature supports all channels connected to Chat Breezes. You can set up sequences in the automation rules. However, please note that the automation rule needs to be triggered by receiving a conversation. Chat Breezes doesn’t currently support using the automation feature for cold outreach, where messages are sent to someone who has never contacted you before.
Feel free to reach out if you have more questions or need further clarification!
Does that include working with Magento stores? Thanks
Hi Jim,
Thank you for your question! Unfortunately, Chat Breezes does not integrate with Magento stores at the moment. However, we offer a manual catalog feature that allows you to upload your product list and share product links easily.
With Chat Breezes’ manual catalog feature, you can easily upload your product list, providing comprehensive details for each item. Here’s how you can showcase your products:
1. Product Name: Include the names of your products.
2. Price: Display the prices of each product.
3. Image: Upload images for a visual representation of your products.
4. Link: Add links to direct users to the specific product pages on your website.
5. Description: Provide brief descriptions to highlight key features or information about each product.
By including these details in your manual catalog, you can effectively share a rich and engaging overview of your product offerings through Chat Breezes.
If you have any specific preferences or additional features you’d like to see in the manual catalog, feel free to let us know!
Exciting News in Chat Breezes! 🎉
🚀 Our Automation Feature is now live! 🤖✨
With this powerful addition, you can now automate responses to your conversations based on predefined rules. 🔄💬
🎥 We’ve prepared a step-by-step video guide to walk you through the process, and a detailed blog post to help you make the most of this feature in boosting your sales.
📺 Watch the video and dive into the blog here:
Video: https://youtu.be/Kg0hi0RC_h4?si=fE-M_J51R9hVRtDY
Blog: https://www.chatbreezes.com/pages/blog/Automation
Ready to take your conversations to the next level? Let Automation be your secret weapon! 🚀💬
Does it support any Indian languages? Any plans of webhook integration?
How many languages does it support? Also what does it support webhook integration?
Hi Rafefa,
Thank you for your inquiry! Here are the details:
1. Language Support: Currently, Chat Breezes supports English. While additional language support is in our plans, it’s not our immediate focus. We appreciate your understanding.
2. Webhook Integration: Currently, Chat Breezes doesn’t support webhook integration. However, we have received this request and plan to explore and integrate it in the future, once our current development tasks are completed.
If you have more questions or if there’s anything else you’d like to know, feel free to ask!
Does Chat Breezes support webhook integration?
Hi Ngoc,
Thanks for the questions.
Chat Breezes doesn’t have webhook integration now. But we do receive the request on our roadmap. We plan to finish our projects on hand now(which is workspace feature and AI integration) and then move to that.
Feel free to reach out if you have more questions or need further clarification!
Hi,
I love how Chat Breezes is bringing everything together.
I recently saw the value when I had a very important message in Instagram and only saw it a few hours later.
I have a few questions here:
1. Would I be able to see Messenger spam messages or hidden messages in Instagram, sometimes valuable messages are hidden there and it would good to be able to see them?
2. Do you have any email integrations, sometimes I want to let clients know I sent them important emails and send a Whatsapp at the same time, would this be possible?
3. How in-depth is the analytics and what kinds of reports do you provide?
Thank you!
Hello,
Thank you for the kind words! Here are the answers to your questions:
1. Absolutely! Chat Breezes allows you to see spam or hidden messages in Instagram, ensuring you don’t miss any valuable interactions.
2. Currently, we don’t support email integration, but you can still use Chat Breezes to send WhatsApp messages to keep clients informed.
3. Our analytics provide insights into the total number of conversations, their distribution over dates, platforms, message types, tags, and identify the most active customers during specific periods.
Feel free to explore and leverage these reports for a comprehensive view of your interactions! If you have any more questions or need further clarification, feel free to ask!
The idea is amazing.
I’ve a few questions and concerns:
1. What about information security other than encryption?
2. What sort of pipeline can I create? Can I automate the communication between multiple channels? I mean if a person is on WhatsApp, Insta and LinkedIn but mostly active on LinkedIn only, can it help me push the conversation to LinkedIn only and not on other two channels? I am not sure if it allows to do the mapping/tagging properly.
Hi Mohan,
Thank you for your interest in Chat Breezes! Here are responses to your questions:
1. Information security: Chat Breezes complies with GDPR standards, and your data is securely stored in Ireland through AWS, ensuring robust protection and confidentiality.
2. Automation: Currently, Chat Breezes’ automation is channel-specific and doesn’t support communication across different channels. While you can set up automation rules for each channel individually, the system doesn’t dynamically shift conversations between channels based on user activity.
If you have more questions or if there’s anything else you’d like to know, feel free to ask!
Hi!
1. Are you planning to add email as a channel/social media account?
2. Are automations and automated responses different (I would expect being able to build unlimited “static” auto-reply bots matching words, or choosing options, as I don’t see these as automations, but rather automated responses).
3. What kind of automations are possible?
4. Can we create workspaces to have the users separated, so they can only access workspace-level social media assigned to the workspace?
Thanks!
Hi David,
Thank you for your inquiries! Here are the responses to your questions:
1. Currently, we don’t support email integration. While we’ve received requests for it, we’re focusing on enhancing existing features before considering new integrations.
2. The automation feature in Chat Breezes allows users to set up rules for auto-responding to incoming conversations based on predefined conditions. These rules can be highly customized, offering dynamic responses to various scenarios.
3. The automation rules in Chat Breezes are designed to provide flexibility:
1) Users can set conditions based on channels, social profiles, keywords, message types, or specific contact information.
2) The actions include sending DMs, replying in comments, and marking as done, with the ability to sequence these actions.
4. Yes, we are actively working on a workspace feature. Once implemented, users will be able to create different workspaces, each with its own set of social media accounts. This will provide a way to separate users and control access to specific social profiles within each workspace.
If you have any further questions or need additional clarification, feel free to ask!
1. When email is added, will it count as a “social profile”?
2. Can we use ChatBreezes to add a chat bubble to our website?
3. Could you add KakaoTalk?
4. Will you update the deal terms to match other LTD platforms offer of unlimited automations at all tiers?
Hi Thomasjfellows:
Thanks for reaching out! Here are the responses to your questions:
1. Email integration is a requested feature, but we don’t have specific plans for it at the moment.
2. Currently, Chat Breezes doesn’t have a widget feature for adding a chat bubble to your website. It’s on our roadmap, but we’re prioritizing other projects like workspace and AI integration first.
3. If you’d like KakaoTalk integration, please create a feature request on our roadmap. We appreciate your input and will consider it for future updates.
4. Regarding matching terms with other LTD platforms, we currently have limitations on the number of automation rules. If you have specific suggestions or features you’d like to see aligned, feel free to share more details!
Let us know if you have any further questions or suggestions.
Questions:
1)are the automation rules the *total amount of unique rules? Spread out between all users at a given tier?
2)Is there an iOS/Mobile app in the works? I know it wouldn’t be equal to the web app, but for the inbox feature, it could be incredibly useful.
Thanks!
Hi Patrick,
Thanks for the questions!
1. Regarding automation rules, the count is for one account and shared among team users and social profiles within that account. Don’t worry; you can add multiple conditions and actions within a single rule, and each rule can run endlessly.
2. As for an iOS/Mobile app, we appreciate your suggestion! Currently, Chat Breezes doesn’t have a mobile app, but we’re exploring features that would make it a valuable addition. Your input is valuable as we plan the mobile app’s functionalities.
Feel free to ask if you have more questions or suggestions! 🚀📱
Thanks,
Anastasia
Hi, if let say wanna go connect with other social media which not contain in list, is it need use other integration tool? For example like telegram or zalo or line?
Thank you for your interest.
Chat Breezes integrates with social media and messaging platforms through their official API. When adding a new social media or messaging platform, we need to perform the integration work.
Line and Telegram are on our roadmap. We plan to complete the features currently in development, (workspace and AI integration) before moving on to adding new social media and messaging platforms. Typically, it takes 2 – 3 weeks to release integration for a new platform.
If you have more questions or specific needs, don’t hesitate to let us know!
Hey there! How trustworthy is the WhatsApp connection? Are you an approved vendor? Is there a direct woocommerce integration on sight? Can one account be used on different businesses? How exactly do automation rules count?
Thank you for reaching out with your questions!
1. WhatsApp Connection: Chat Breezes ensures a secure and trustworthy WhatsApp connection through two methods – 1) Integration with Twilio, an official partner of WhatsApp Business, and 2) LinkedIn device, which involves QR code scanning as a supplementary method.
2. WooCommerce Integration: While WooCommerce integration is on our roadmap, you can currently utilize the “Manual Catalog” feature for managing product lists and sharing product links seamlessly.
3. One Account for Different Businesses: The workspace feature is under development and will be introduced soon. This feature allows you to separate social accounts for different brands. We are working to release it as our first priority, and there will be no additional limitations on workspaces.
4. Automation Rules: Each automation rule can encompass various conditions and actions. Additionally, a single automation rule can run endlessly.
Feel free to explore the existing features, and if you have more questions or specific needs, don’t hesitate to let us know!