One-time payment. Lifetime deal.
Black Friday 🎉
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60-day money-back guarantee. Try it out to be sure it’s the right fit for you!
Juggling customer conversations across multiple social media platforms can feel like trying to play an intense game of Tetris — “the blocks keep coming, and you’re one move away from a total collapse.”
But there’s a silver lining in this cloud of confusing notifications — the opportunity to turn every message into profit.
Imagine a tool that brings all your customer chats into one place and turns them into valuable connections and sales chances.
Juggling multiple social media accounts for your business?
It’s great for building customer relationships and boosting engagement, but managing inquiries from everywhere can be tough.
Thankfully, Chat Breezes simplifies this with a Unified inbox.
Now, you can handle all customer chats from one spot without distractions. No more tab-switching acrobatics or losing track of who said what — it’s all right there!
Social media platforms currently supported include:
Mark your Social chats as complete or pin them for later to ensure every customer feels listened to.
Plus, the auto-tag feature can be used to tag messages based on keywords they contain, making it easy to sift through conversations and keep your finger on the pulse of your customers’ needs.
Moreover, the platform expands its functionality by providing e-commerce integration for Shopify and custom e-com catalogue. This allows you to easily introduce shortcuts to your products in your conversations with customers, just as easily as selecting your favorite GIF. Get more sales with less effort!
Find all your social media conversations, organized and accessible in one place
Chat Breezes turns every like, comment, and share into a potential sale with its smart automation.
Just set your rules and watch as it proactively tags your contacts and reaches out to leads, keeping your customer info up-to-date and turning interactions into opportunities.
And when a comment sparks interest, Chat Breezes doesn’t just take note, it springs into action, sending personalized messages or responding with spot-on answers based on keywords.
It’s like having a 24/7 digital sales rep, dedicated to boosting your lead generation and turning buzz into business.
At the heart of every sale is a story of connection. And Chat Breezes’ social CRM helps you write that narrative by transforming social interactions into lasting bonds.
Dive deep into your clients’ histories, preferences, and behaviors, using rich CRM data to tailor your services like a bespoke suit.
Target with precision, segment with insight, and watch as retargeting campaigns hit home, turning potential buyers into loyal fans.
It’s not just about managing relationships—it’s about enriching them.
Chat breezes’ CRM automatically imports your contacts from various sources, including your social media interactions, customers who make purchases on your e-commerce store, and even allows you to import your own custom contact list using a csv file. (PS: the CRM pipeline view is currently under implementation, so it will be available in the near future).
Juggling multiple brands? Teams scattered across client accounts? Let Workspaces pave the way to easy collaboration.
Create dedicated spaces for each brand or client. This keeps your team focused, lets you tailor your approach, and protects customer information – all in one place.
Workspaces empower you to:
Managing multiple social channels and clients can be chaotic. Chat Breezes make multi-inbox for multiple brands and user collaboration a breeze!
Every customer detail is just a tap away, paving the way for sales that feel more like personal favors.
Imagine having a crystal ball for your business – that’s the analytics feature, giving insights to fine-tune your social commerce and boost your performance.
Easily see important stats like total messages, who your audience is, and how they engage with you. This helps you really get how your social media is doing in support, sales and marketing.
Dive deeper, and you’ll find trends and the most responsive audience segments. This kind of intel is what turns good strategies into great ones.
These analytics are easy to understand, no matter your tech skills. Everyone on your team can use this info to make better decisions.
With Chat Breezes, you use data to sharpen your sales and marketing. Every number helps you grow your business and connect better with customers.
Managing multiple social media accounts can feel like a juggling act where the balls keep multiplying. Keeping up with every message and customer interaction is tough.
Chat Breezes simplifies this by bringing all your social media messages into one neat inbox so you can improve your response times at the same time that you can provide a personalized experience, boosting your sales and marketing.
Make your social media engagement and sales easy today.
Get Lifetime access to Chat Breezes today!
60-day money-back guarantee. Try it out to be sure it’s the right fit for you!
One-time payment. Lifetime deal.
60-day money-back guarantee. Try it out to be sure it’s the right fit for you!
Hey Zillas 👋
It’s Anastasia, the Co-Founder & CEO of Chat Breezes, which was established in early 2022.
Before I dive into talking about the product, I want to highlight one thing that is extremely valuable to us as a team. It will never change, no matter what: Our users are always our top priority!
We act with maximum transparency towards becoming a highly customer-centric company. Therefore, we are always keen on discussing the future of Chat Breezes with our users through our Public Product Roadmap, our Facebook or Discord community, our Twitter, and our YouTube Tutorial Channel. We believe we can build the world’s most unique and powerful customer communication tool only together with you!
I would also like to point out that we received a seed investment in April 2023 from VCs and, apart from that, we are a financially stable company. We have a team of 7 with 10+ years in SaaS working globally: Singapore, the US, and Australia. The future is bright! 🚀
The primary goal of our SaaS Zilla campaign is to expand our community and reach more active users. In addition, we are aware that Zillas are highly experienced in using SaaS tools. Therefore, we are looking forward to your insights and feedback on Chat Breezes! 🙌 We will continue working day and night as a team for you as customers, but we have decide to do it as a community; this is the key point for us 🙂
Today we’re super excited to share Chat Breezes with the SaaS Zilla community! As you all know, social commerce/social selling has become increasingly necessary for businesses. Customers who engage with brands through social media and messaging platforms have a higher likelihood of making a purchase and a higher lifetime value. That’s why Chat Breezes empowers your business to easily communicate with your customers across channels and offer them an engaging way to discover and purchase products—all from one platform.
Our Key Features are:
I would also like to give you information about the positioning of Chat Breezes. Chat Breezes is not a social media management tool, a chatbot, or a traditional customer support tool.
We created Chat Breezes with the ambition of powering the future of social commerce—a centralized platform for social and messaging that enables full conversational journeys with customers, making interactions easier, faster, and more satisfactory.
Whether you’re an e-commerce seller or an SMB that uses social media for pre-sale, in-sale, and after-sale stages, Chat Breezes is your all-in-one platform for social commerce success.
I’ll be around to answer your questions, please ask me anything!
When Chat Breezes was founded?
Chat Breezes was established in early 2022.
Where do you store your data?
Chat Breezes services are hosted on world-class hosting facilities by Amazon Web Services (AWS).
We also are GDPR compliant. All our data is securely stored in Ireland.
Is Chat Breezes secure to use?
Yes. You never have to share your username and password with our team. You will easily set up your secure encrypted 1-click integration to your favourite social media inbox with the official auth methods.
Can I disconnect my social media profiles from Chat Breezes?
Yes. You are in total control of you data and you can disconnect your social media channels anytime as easy as pressing a button.
Can I import and export customer data on your built-in CRM?
Yes, our built-in CRM allows you to import and export your customer data.
What e-com integrations are available?
Currently you can connect your Shopify store as a source of data. You can also create your own custom manual catalogue of product shortcuts.
WooCommerce integration is currently under implementation, so it will be available in the near future but please, feel free to suggest and upvote your favorite integrations so we can consider and prioritize on them.
Do you provide separated workspaces?
Due to the increasing demand of this feature, it’s indeed on our roadmap, as you can see. We have some tasks at hand that we’re actively working on, and once those are completed, we’ll be diving into the workspace feature.
Current deal buyers will enjoy of unlimited workspaces and will be able to distribute the profiles as they please.
What are the current social media integrations and how do you count them for the limits?
We connect with the official integration methods and APIs provided by the social media platforms in a secure way.
The allocation of social profiles is entirely up to you. We don’t limit it to 1 per platform. For example, with tier 1, you can have 5 integrations which could be 5 Instagram business accounts or 4 Facebook Pages and 1 Instagram business account, etc.
Currently, the supported integrations are:
If you are missing any integration, please remember to go to our roadmap and suggest/vote on your favorite ones so we can prioritize on their development.
Do you integrate with WhatsApp Personal with QR code?
This is a new add-on that we have just introduced and will be available in select tiers as part of our lifetime deal as a bonus!
Unlike other integrations, the WhatsApp via QR code feature enables the connection of your personal number without the need for API fees. Due to its high cost and technical complexity, it is limited to one number per account.
Do you integrate email (Gmail / Custom email?
Email integration is on our roadmap, please go there and vote for helping us prioritizing on the most needed features for you and the rest of our users.
Can I set auto-reply to comments on my social media posts by specific keywords, like ManyChat?
Absolutely! Our automation features are designed to empower you with the ability to set rules for auto-responses. This includes features like auto-replying to comments on your social media posts, automatically sending direct messages to individuals who comment on your posts, and setting up auto-replies based on specific keywords in conversations.
What is the AI Writting assistance?
It is an integrated functionality of Chat Breezes unified inbox. Users can type their response and then use AI to translate, change tone, simplify the sentences or correct grammar error. The use is unlimited with BYOK.
Do you plan to implement AI features and chat bots to replace the human interaction?
We prioritize and value human interactions, that’s why Chat Breezes is not designed as a chatbot. Our goal is not to replace human interaction but to enhance it by offering intelligent suggestions.
While we plan to integrate AI features to provide response suggestions for users, it’s important to note that users will still need to manually click the “send” button to deliver the response.
We have no plans to develop a chatbot that handles all conversations on auto-pilot. We want to ensure that users remain in control of their conversations and maintain the authenticity of their interactions.
What if I need more profiles, stores, users or automation rules for my agency?
Currently, you can pile up multiple Tier 5 subscriptions to boost the numbers according to your requirements. Each Tier 5 stack offers a similar increase in terms of profiles, stores, users, automation rules, and more.
Note: Only tier 5 can be stacked.
🎁 Chat Breezes Exciting News: WhatsApp QR Code is Back! 🎉
Hey everyone, we’ve got some heartfelt news to share with you all! ❤️ We’re thrilled to announce that, after a hiccup, we’re bringing back the WhatsApp QR code integration! Here’s the story behind it:
PS: Unlike other integrations, the WhatsApp via QR code feature enables a workaround for the connection of your personal number without the need for API fees.
🔍 The journey to bring it back:
Back in February, we faced some challenges with the stability of the WhatsApp QR integration. We rolled up our sleeves and worked tirelessly for over half a month to fix it. Despite the extra costs and efforts, ensuring its stability was our top priority. In the end, it was much more expensive than anticipated.
💡 Unlimited value, no additional api costs:
Even though it’s an unofficial integration method, the WhatsApp QR code seamlessly integrates with both WhatsApp Business and WhatsApp Personal accounts, without any extra costs for WhatsApp usage. We’ve seen it generate tremendous value for our users, and we want to share that value with you all.
🎁 A GIFT FOR YOUR DEDICATION:
We have made the WhatsApp QR code integration available as a paid add-on feature for our monthly subscribers, so those who want to activate it have the option to upgrade their plan. However, we’ve always known how much our LTD users appreciate this feature and since most of you thought it was a bummer to lose it, we are making a tremendous effort to remove this paid subscription for the addon, making it available for FREE forever to our SaasZilla Tier 3 LTD buyers (Note: Due to technical implications, the limits are 1 WhatsApp number through QR per account but you still can connect your Twilio Business API for additional WhatsApp numbers).
🌟 Why from t3 and above, and limiting in number?
This limitation is necessary due to the expense and technical intricacies involved. Consider it an LTD bonus for supporting us in one of the higher end tiers!
Update (November 17, 2024): We’ve added more QR WhatsApp add-ons! Tier 4 now gets 2 add-ons, and Tier 5 gets 3. This update is also available for everyone who purchased before.
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The support of Chat Breezes is great and responsive. Jason helped us resolve all the technical issues with detailed explanation. We have tested Chat Breezes that can integrate both Shopify and WooCommerce to quote the product catalog when replying message in various platforms. We can also view images and videos in Chat Breezes too. We don’t need to access different social media accounts or whatsapp separately, but can see all client messages in one single place at Chat Breezes. We look forward to the Whatsapp Cloud API that can let us connect to more than one Whatsapp account via QR Code. Great job !! Keep up the good work !!!
Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our support team, especially with Jason’s assistance in resolving your technical issues.
It’s great to know that you find the integration with Shopify and WooCommerce helpful, and that having all your client messages in one place enhances your experience. We’re also excited about the upcoming WhatsApp Cloud API and appreciate your enthusiasm for it!
Your feedback motivates us to continue improving and delivering the best service possible. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thanks again, and we look forward to supporting you in the future!
I would like to update my review here, I can now connect to more than one whatsapp account in my Tier 5 account. ChatBreezes is a great company and keeps improving its products, launching new functions and still covers the previoulsy bought lifetime deal users. Thank you very much. It means a lot for us when we can connect 3 whatsapp accounts in ChatBreezes now. Keep up the good work !!!!
They are missing some important options like deleting or hiding comments, integrating ChatGPT without needing an API, liking comments on Instagram, launching a mobile app, and integrating major platforms like TikTok. You can tell they are just starting out, but the price they are offering is promising. Support is not immediate via live chat or chatbot; everything is handled by email, and you have to wait for them to respond. Overall, I would give them a 6 out of 10 and hope they improve their development over time.
Thank you for your detailed feedback. We appreciate your insights and would like to address your points:
Deleting or Hiding Comments: We’re actively working on this feature, and it will be released this week.
ChatGPT Integration: Currently, we require customers to bring their own API to use ChatGPT to manage their usage costs effectively.
Liking Comments on Instagram: Unfortunately, the Instagram official API does not support liking comments. This means any third-party software, including ours, cannot provide this feature. We are closely monitoring for any updates from Instagram and will integrate this capability as soon as it becomes available.
Mobile App: A mobile app is on our roadmap, but it will take some time to develop. We appreciate your patience.
TikTok Integration: As mentioned previously, TikTok’s developer API is in beta and has limited access for software companies. This is why only a few third-party software options can handle TikTok comments/DMs. We will integrate with TikTok once their API is stable and more widely available.
Chat Breezes integrates with all social media and messaging platforms through public APIs to ensure user account safety, which means our features are limited by what these APIs offer.
Regarding support, our team responds to all emails within a 24-hour window, ensuring that no tickets are missed. We prioritize personal interactions to better listen to your feedback and suggestions, which is why we do not use chatbots. If you prefer more interactive communication, you can join our Facebook and Discord groups, where all interactions are handled by real people.
Thank you for your valuable feedback and for being a part of Chat Breezes. We’re committed to improving and evolving based on your suggestions.
UPDATE: Comments can now be deleted or hidden directly in the Chat Breezes interface!
About the BYOK (Bring Your Own Key) for sustainability costs, it seems reasonable. For an individual like us, it may only be an insignificant amount per month, but for a company that supports thousands of customers, it really makes a difference. I hope that is understandable and clarifies things. Thank you for your feedback and have a nice day!
Trying to manage multiple social channels can be a pain
The old way:
log into each social media profile,
check messages
reply
Enter chatbreezes
link your profiles
check all messages from one platform.
One of the things I love about chatbreezes (apart from a great tool and great support) is that I can use keywords for messages. I mean I can say reply with more the phrase more info and that allows me to set up actions that happen when a message comes in.
It’s super simple to set up and really allows me to save time replying to messages – time I can use to follow up with potential leads.
If you want to save time with your social media interactions then this is the tool for you!
Hi Richard, thank you for sharing your experience! It’s great to hear that Chatbreezes has helped simplify your social media management and save you valuable time. We will keep improving and make it better suit your needs. 🙂
If you have any questions or need further assistance, feel free to reach out to us. We’re here to help!
Chat Breezes is nothing short of amazing! The tool has been a game-changer for our business, helping us turn leads into sales with seamless conversations. The platform’s omnichannel messaging and communication capabilities have truly unleashed the full potential of every interaction, enabling us to drive engagement, accelerate sales, and achieve unparalleled conversion rates.
The standout feature for us has been the exceptional team support, with special mention to Anastasia, who consistently goes above and beyond to answer our questions promptly and effectively. Their dedication to customer service is truly commendable.
Adding support for email customers SAV and whitelabeling would make Chat Breezes absolutely perfect for us. Additionally, we are eagerly looking forward to the integration of WhatsApp groups, as we believe it will significantly enhance our ability to create dedicated communication channels for all our customers.
In conclusion, Chat Breezes excels in providing outstanding customer support, efficient lead conversion tools, and is poised to further elevate its platform with exciting new features like WhatsApp group integration. Highly recommended for businesses looking to boost customer engagement and streamline communication channels effectively!
Thank you so much for your incredible review! We are thrilled to hear that Chat Breezes has been a game-changer for your business and has helped you turn leads into sales with seamless conversations.
Your positive feedback and high recommendation mean a lot to us. We’re committed to continuing to develop and enhance Chat Breezes to meet your needs and exceed your expectations.
Thank you once again for your support and valuable suggestions. If you have any further feedback or need assistance, please don’t hesitate to reach out.
I want to give my honest feedback about Chat Breezes.
First when i see it i was thinking that the platform will not cover my needs, but when i test the platform i see how the UI clean is it and how easy is for me to set it up. The UX also is great and most of all the developer team and the founder are really passionate to make the platform better and useful for all business owners and freelancers also.
Yes the platform is straight forward for business. No Personal staff messing around. You can be focus doing your business right from the platform. There is no need to use many platforms and open many browsers tabs, you will get all in one in Chat Breezes.
Also their team constantly improve it and add new features.
This is long term helping platform for business owners and freelancers who want to get more free time and want to improve their productivity.
Highly recommend Chat Breezes.
Warm Regards,
Valentin Lyong
Hi Valentin,
Thank you for taking the time to share your honest feedback about Chat Breezes. We’re thrilled to hear about your positive experience with our platform!
It’s wonderful to know that our clean UI and easy setup process met your expectations and that you find our UX great. We’re passionate about continuously improving Chat Breezes to make it as useful as possible for business owners and freelancers alike.
Thank you once again for your kind words and for being a valued member of the Chat Breezes community. If you have any suggestions or need assistance, please don’t hesitate to reach out.
What I Love About Chat Breezes: Chat Breezes lets you chat with customers on various platforms like your website, email, and social media. It’s so convenient to have everything in one place! Plus, you can automate responses, which saves time and makes sure no message goes unanswered.
Why It’s Great for Businesses: One thing I really appreciate is the analytics feature. It gives you insights into how your team is performing and helps you make smarter decisions based on data. And the best part? You can customize the chat widget to match your brand – it’s like having a personalized touch in every conversation.
Benefits That Stand Out: Using Chat Breezes has definitely improved my customer service game. I can respond faster and more efficiently, which has made my customers happier. The platform is scalable too, so as my business grows, I know Chat Breezes will grow with me.
In a nutshell, Chat Breezes is a game-changer for businesses looking to up their communication game. It’s easy to use, packed with features, and enhances the overall customer experience. If you want to streamline your communication and provide top-notch service, Chat Breezes is worth checking out!
Thank you so much for your glowing review of Chat Breezes! We’re thrilled to hear that our platform has been a game-changer for your business and has helped improve your customer service.
It’s fantastic to know that Chat Breezes has enabled you to respond faster and more efficiently, leading to happier customers. We’re committed to supporting your business as it grows, and we’re glad that you see Chat Breezes as a scalable solution for your needs.
Thanks again for sharing your positive experience and for being a valued member of the Chat Breezes community!
Only logged in customers who have purchased this product may leave a review.
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If we integrate our WhatsApp in, do we have to pay for an additional API? also when the term “automation” is used, does this mean using AI to create responses – which i can link to chatgpt api of sort? or does chat breezes have own ai integrations already
Hi, for the same Whatsapp QR scan number, let say we have 3 workspace (A, B, C), Workspace A, we use it for customer service , Workspace B for finance, Workspace C for technical department, and we want to use the same WhatsApp number for workspace A and C, but due to these 2 department serve for different propose, can we:
1. Create workspace A and Workspace C unique URL, so that we can embedded it in website, and visitor can click on the respective link, and link to the respective workspace ? Objective is using the same WhatsApp number, but respective department receive the message suppose to reach them.
2. Is the workspace’s user can view other workspace’s user message? Meaning is it workspace private enough and the users can only view their own workspace message?
Thanks.
Hi, for WhatsApp QR scan, let say all that Whatsapp message go into the same Unified box, is it everyone in the same workspace can see all the messages come into the unified box? Do we allow to set permission for who can see the Whatsapp meaage in the unified inbox? Or can we set who can see the message upon the permissible user assign the message to the respective user? Is the unified inbox can see messages if it is group chat Whatsapp message? The incoming and outgoing message is bi-directional, meaning if we reply in the system, can we see what we reply and what we sent in our Mobile Whatsapp, and also what we Whatsapp in mobile, will it syn back to your system, and we can see the reply and answer in mobile at your syatem? Let say we are using 3 workspace, can we setup each workspace to integrate with the targeted Whatsapp number ?
I don’t use Launch Cart (not Shopify), can I still connect my store?
Thanks for your question! Chat Breezes can indeed connect with your store through Make.com, an app that enables automation between various platforms. If Launch Cart is supported by Make.com, you can use it to seamlessly connect and collaborate between the two apps.
Thanks for your response. I don’t use Make.com, I use AiTable and Albato. Is it still possible ?
1. Does it reply to a comment in their DM if they mention a trigger in that comment section. Does it also reply to the comment?
2. Social profiles: If one brand has three different social profiles for example, Facebook, Instagram, LinkedIn does that mean three social profiles are used from the total?
Thank you for your questions!
1. I’m sorry, but I don’t quite understand your question. Our automation features support replying to comments while sending a DM simultaneously if you set up a trigger for the comment under the lead magnet post.
2. Yes, each social profile counts individually: 1 Facebook page = 1 social profile; 1 Instagram business profile = 1 social profile; and 1 LinkedIn company page = 1 social profile.
If you have any further questions, feel free to ask!
Ok.. so Tier 5 means that 100 Social Profiles divided ÷ by assuming each brand has 5 social profiles (twitter Facebook Instagram, LinkedIn, WhatsApp) equals = 25 Brands for Tier 5, approximately? 100÷5=25.
Is that correct?
Thanks for reaching out! I’m not entirely sure I understand your question, but let me clarify:
For Tier 5, we provide 100 social profiles. How you choose to allocate those profiles across different brands and social media platforms is entirely up to you. There’s no limitation, such as restricting it to only 25 brands.
hello, is possible to connect in tier 3 more than one qr whatsapp like add on, apart from the one that is included.
appart from that we are testing the chat, and the message isnt in real time you have to refresh the platform to see the new messages? is a bug or is how it works? (because is difficult to continue a fluid conversation).
Thank you for your questions!
Currently, LTD users are not able to subscribe to additional add-ons. However, you can reach out to us at support@chatbreezes.com, and we can assist you in making it work.
Regarding the chat functionality, Chat Breezes conversations are in real-time, and we have implemented new message notifications. Instead of automatically refreshing the inbox, we provide a notification in the top left corner to alert you of new conversations. This design helps avoid interruptions in your workflow. Once you finish dealing with your current messages, you can refresh the inbox to see the new ones.
If you have any further questions or need assistance, feel free to ask!
I have a last question before I purchase please. I get a lot of clients when they reach out to me , they ask if I can reach back to them at a later date and time. But I find myself always forgetting to reach out to them or reply back to them at the time they requested.
I saw another software have a CALENDER set up for text messages, along with the a place to put a message in advance. I know you don’t have SMS yet. But would this be a feature that you could add in the future ? This way we can get back to a prospects on a one on one and not using broadcast mode.
For example the prospect would say, “I will purchase the model xyz on Tuesday if you reach out to me and remind me”.
And I could schedule a pre written message ahead to automatically go out on Tuesday with the message saying . “Hey Steve, today is Tuesday. You mentioned to reach out to you about model xyz. Are you ready to make the purchase?” Something like that…
Thank you for your question! Just to confirm, you mean scheduling individual responses, right? We are excited to let you know that we will be releasing the “schedule response” feature. This will support use cases like yours, allowing you to reach out to potential clients at their most convenient time.
If you have any more questions or suggestions, feel free to ask!
in tier 3
the 10 automation rules is per workspace?
Thanks for the question. The limits apply to the entire account, not per workspace.
hello, in tier3 the conecction “WhatsApp via QR code” is one per workspace?
or 1 in all the account?
How many “WhatsApp via QR code” we can do 1 per workspace?
we dont use api.
Thanks for the question. The limits apply to the entire account, not per workspace.
Hello Chat breezes,
Thank you for this great opportunity.
I am interested in tear 5.
First question, is there a plan to make this whitelable Cname so that I can have clients login in?
Second, if we have multiple Linkedin account, would this software flag linkedin that we are login into the same IP and bank these accounts? Or do you provide or allow separate IP for each social accounts ?
Last, I know you mentioned the API for tiktok is basic. But I have other tools like Vista social, expeditesocial that has both posting and DM unify inbox. Just wanted to know how were they able to do it and when will you be able to add DM for tiktok?
Thank you for your interest in Chat Breezes and our Tier 5 plan! I’m happy to address your questions:
1. White-label/CNAME: While we’ve received requests for white-labeling, we haven’t set a timeline for this feature yet. However, you can still invite your clients by creating a workspace and adding them as team members. They will have their own login access.
2. LinkedIn Accounts: Chat Breezes uses official social media APIs for integration, ensuring that your accounts remain completely safe. We don’t use IP masking or other methods to circumvent platform rules, as our integrations are fully compliant with social media policies.
3. TikTok API: We’re not familiar with Vista Social or ExpediteSocial specifically, but some tools might use browser extensions or require users’ social media credentials, which are not in line with platform policies. Additionally, a select few companies are part of TikTok’s business developer beta program, which allows them advanced access. Currently, we can’t support TikTok DM due to the limitations of the official API, but we’re closely monitoring the situation for any changes.
Question about tier5
100 social profiles
40 automation rules
20 Shopify stores
40 users
Are these for each likits per entire account or per workspace?
Thank you
Hi Eugen,
Thank you for your interest in our Tier 5 plan. The limits you’ve mentioned—100 social profiles, 40 automation rules, 20 Shopify stores, and 40 users—apply to the entire account, not per workspace.
Is there an Agency account feature for this deal?
We bought ChatBreezes and tested. If others reply to our whatsapp message, we see a button saying “click to view attachment”. However, we see the following error message when we tried to click this button to view photos / videos:
======================
“The following error was encountered while trying to retrieve the URL: http://172.31.37.25:3000/api/files/B8ED4B538AE51217022245144B9AE135.mp4
Connection to 172.31.37.25 failed.
The system returned: (111) Connection refused
The remote host or network may be down. Please try the request again.”
======================
May we know if it’s possible to see photos / videos when other replied us in whatsapp ? Thank you.
Thanks for reaching out. We highly recommend contacting our support team at support@chatbreezes.com for any questions related to using Chat Breezes, rather than posting here. Our team mentioned that you’ve frequently reached out about some use cases. We encourage you to continue doing so through our support email.
Our dedicated support team is equipped to track open issues and ensure the protection of your data, rather than sharing your dashboard publicly.
Additionally, the link you provided does not seem to work. Please provide a new link when contacting our support team. Please note that only emails sent to the support address can open a ticket.
Thanks!
I’ve read several questions but couldn’t find an answer to mine, so here it is: Can we use a mobile browser since there is no mobile app yet? If yes, is the system fully functional for receiving and replying to messages? Do we receive mobile notifications, such as sound or visual notifications?
Thank you
Hello again, any answers here please?
Hi, I have Tier 3, I’d like to upgrade to Tier 4. How do I do this?
Hi,
Thanks for your support. Please contact SaasZilla for the upgrade.
Thanks,
Anastasia
Hi, I’ve emailed them a couple of times and not had a reply. Can you tell me how to contact them?
Hi, We also contact SaaSZilla through email. You can try this email address: support@saaszilla.co.Thanks.
Hi, we’ve tried them 3 times on that email address and not had a reply. We’ve used the registered email address and a separate one. Please can you ask them to reply to us ASAP. We are stuck.
Hi. They finally replied. They refunded us, gave us credit, and a link to buy with. But the link has no option to use the credit (it is literally not an option). We have emailed again and got nowhere.
Our Chat Breezes account which we took ages setting up has also been deleted meaning all the rules we set up are not executing, which is costing us money.
Can we just deal with you directly, because this is a complete disaster. We want the deal, we want to use your software and Saaszilla are making this completely impossible!
I bought the highest tier of Chat Breezes, but find out I can only connect to one whatsapp account via QR code in one workspace ? Why I cannot connect another whatsapp account via QR code in another workspace as I don’t use Twilio ? Thank you.
HI SC YIP,
Thanks for your question. Currently, Chat Breezes connects with WhatsApp through two methods: WhatsApp Twilio and WhatsApp QR. If you compare our LTD with our monthly subscription plan, you’ll notice that WhatsApp QR is an add-on and isn’t included in any pricing tier.
To accommodate our valued LTD users, we offer the WhatsApp QR method to users who have Tier 3 (T3) and above, but please note that only one number is allowed through this method per account. We have clearly stated this in our Facebook posts, SaasZilla, and during the Q&A sessions.
We apologize for any misunderstanding, but only one WhatsApp QR method is permitted for T3 and above. However, we will soon release WhatsApp Cloud API, which we hope will meet your needs if you prefer not to use Twilio.
Thanks for your understanding.
Hi there, I really want to purchase this product, but could you tell me when the integration with Line is expected to be completed? Because in Asia, we usually rely on Facebook and LINE for customer service.
Hi OTD,
Thank you so much for your interest and sharing your Line use case with us.
Line is definitely on our roadmap but we haven’t decided its timeline yet. Kindly refer to our public roadmap here https://chatbreezes.canny.io/.
Hi Anastasia,
We are having our eyes on Chatbreezes for a while now, but not pulling the trigger because the mobile app isn’t there yet. On your websites faq it says it is under development. This line never changed from the beginning (when you were promoting Saaszilla on a other well known platform). So we’re a curious. Is it still coming, and please tell us a release date, or is it something planned but has no priority (kinda roadmap announcement)? The time to develop a Ios app is taking quit a long time so would you please give us a good update about this 🙂
Hi,Thanks for your interest in Chat Breezes!
The mobile app is definitely on our roadmap, but it won’t be available very soon. Currently, we are focused on adding more features to the PC version. Once we complete that, we will investigate what features are essential for the mobile version. We aim to create a useful mobile app, not just a quick release, and this requires time.
You can refer to our public roadmap https://chatbreezes.canny.io/ to get a clearer idea of our development progress and future plans.
Thanks for your understanding and patience.
Hi Anastasia,
As you are no longer using the QR code method of intergrating WhatsApp is Twilio the only way?
I already have a WhatsApp number set up in Twilio I’d like to keep – if I wanted to set it up on your platform would I simply add your url’s in the webhooks section of Twilio?
Also do you plan on releasing a native iOS app so we can respond on the go?
Thanks,
Matt
Hi Matt,
Thanks for your question. Chat Breezes currently integrates with WhatsApp through two methods: Twilio and QR code. Please note that only T3 and above can use QR integration, and it’s limited to one number through the QR method per account. We are working on WhatsApp Cloud API and plan to release it soon.
For connecting Twilio, please refer to this guide https://www.chatbreezes.com/blog/whatsapp. In short, yes, you can continue using your number set up in Twilio. Simply provide us with your number, account SID, Auth Token, message ID, and then add our URL to the webhook section of Twilio, and the setup will be complete.
Regarding the mobile app, it’s definitely on our roadmap. We are still investigating which features should be included on mobile, but I have to say it will not happen very soon.
Thanks,
Anastasia
Thank you for this amazing deal. I have a few presales questions:
1. Do you have any plan to directly integrate with whatsapp cloud to eliminate the middleman (twilio)? As twilio does not provide Indian numbers, it is difficult to get it done via twilio.
2. Regarding limit of the users, can one user be in two or more workspaces? For example in Tier 3, there is limit of 12 users. Can i assign each user to two or more workspaces ?
Thanks for reaching out with your questions. Here are the answers:
1. We are currently working on integrating with the WhatsApp Cloud API and plan to release it soon. Besides Twilio, Chat Breezes also supports integrating WhatsApp numbers with QR codes. This means you can scan a QR code from your cellphone to connect your number. This method works for both WhatsApp Personal and WhatsApp Business. Just a reminder, the QR integration supports 1 number for Tier 3 and above.
2. Sorry for any confusion regarding user limits. We count users based on email addresses. For example, if you have a quota of 3 users, you can invite 3 users with different email addresses. You can then invite each of them to more than one workspace.
I hope this clarifies your questions. If you have any further inquiries, please feel free to ask.
The limits is for each workspace? Or are for all workspaces? By example in max tier this limits are for each workspace or for the whole account ?
All features above included
Unlimited contacts
Unlimited history
Unlimited workspaces
100 social profiles
40 automation rules
20 Shopify stores
40 users
WhatsApp via QR code
Hi Ramiro,
Thanks for your questions. The limitations apply to the whole account. For example, in the top tier, the limits of 100 social profiles, 40 automation rules, 20 Shopify stores, and 40 users are for the entire account. You can allocate the quota to different workspaces as needed.
Can ChatBreeze support WooCommerce apart from Shopify ? Also, what is the integration between ChatBreeze and Shopify ?
(1) If the client provides order number of Shopify or his name or his contact phone number, can ChatBreeze show the order details, tracking number and shipping status of the relevant order number ?
(2) If the client input some keywords for the product he would like to see in ChatBreeze, can the relevant collection / product display in the ChatBreeze ?
Thanks.
Hi SC YIP,
Thanks for your question.
Chat Breezes supports Shopify through its official API. You can refer to this link https://www.chatbreezes.com/integrations/shopify to see how deeply Chat Breezes integrates with Shopify. Here are answers to your specific questions:
1) Yes, Chat Breezes shows the order history of contacts. For example, if someone contacts you and their name, phone number, or email address matches with your clients in the Shopify store, you can see their order history in the contact profile.
2) Chat Breezes syncs with the Shopify product catalog. This means when contacts mention a product keyword, you can open Chat Breezes’ product catalog and show the product to them. You can refer to this short video see how it works https://youtu.be/pyBDSQhHR54?si=Sja-DN1sGaHpWq6K
Chat Breezes integrates with WooCommerce through Make.com. You can refer to this link https://www.chatbreezes.com/integrations/make to see what we can do with WooCommerce.
Certainly! Here’s a sample message expressing your interest in the service while Dear [Support Team/Sales Team],
I hope this message finds you well.
I am very interested in “Chat Breezes”, as it seems to align perfectly with my current needs. However, I have a few questions before making a purchase:
Could you please clarify how the automation rules are allocated? Specifically, for the Tier-1 plan, does the allowance of 1 automation rule apply to the entire account, or is it 1 automation rule per workspace? Similarly, for the Tier-2 plan, is the allocation of 5 automation rules for the entire account, or can I set up 5 automation rules per workspace?
Understanding this detail will help me better assess which tier is most suitable for my requirements.
Thank you in advance for your assistance. I look forward to your response.
Best regards,
Thank you for your inquiry.
Automation rules are allocated at the account level. For instance, if you have a Tier-2 plan with 5 automation rules, those rules are available across your entire account. This means that if you have 4 workspaces, they will share the 5 automation rules.
I hope this explanation helps. I’m interested in learning about your specific use case and can suggest the most suitable plan for you. Are you primarily using automation for interactions under lead magnet posts?
Feel free to reach out if you have any more questions.
They are missing some important options like deleting or hiding comments, integrating ChatGPT without needing an API, liking comments on Instagram, launching a mobile app, and integrating major platforms like TikTok. You can tell they are just starting out, but the price they are offering is promising. Support is not immediate via live chat or chatbot; everything is handled by email, and you have to wait for them to respond. Overall, I would give them a 6 out of 10 and hope they improve their development over time.
—
Faltan varias opciones importantes, como eliminar u ocultar comentarios, incorporar ChatGPT sin necesidad de una API, dar “me gusta” a comentarios en Instagram, lanzar una app para dispositivos móviles e integrar plataformas clave como TikTok. Se nota que están empezando, pero el precio que ofrecen es prometedor. El soporte no es inmediato a través de chat en vivo o chatbot; todo se maneja por correo electrónico y hay que esperar a que respondan. En general, le daría un 6 de 10, con la esperanza de que mejoren su desarrollo con el tiempo.
Thank you for your detailed feedback. We appreciate your insights and would like to address your points:
1. Deleting or Hiding Comments: We’re actively working on this feature, and it will be released this week.
2. ChatGPT Integration: Currently, we require customers to bring their own API to use ChatGPT to manage their usage costs effectively.
3. Liking Comments on Instagram: Unfortunately, the Instagram official API does not support liking comments. This means any third-party software, including ours, cannot provide this feature. We are closely monitoring for any updates from
Instagram and will integrate this capability as soon as it becomes available.
4. Mobile App: A mobile app is on our roadmap, but it will take some time to develop. We appreciate your patience.
5. TikTok Integration: As mentioned previously, TikTok’s developer API is in beta and has limited access for software companies. This is why only a few third-party software options can handle TikTok comments/DMs. We will integrate with TikTok once their API is stable and more widely available.
Chat Breezes integrates with all social media and messaging platforms through public APIs to ensure user account safety, which means our features are limited by what these APIs offer.
Regarding support, our team responds to all emails within a 24-hour window, ensuring that no tickets are missed. We prioritize personal interactions to better listen to your feedback and suggestions, which is why we do not use chatbots. If you prefer more interactive communication, you can join our Facebook and Discord groups, where all interactions are handled by real people.
Thank you for your valuable feedback. We’re committed to improving and evolving based on your suggestions.
Im fan of respond.io
Do you plan add ?
– Mail Inbox,
– KnowledgeBase
– Woocomerce ?
– AI API Support (Connect to Store, KnowledgeBase and Read special pages & Products & Category) to auto answer customer
Hi John, thank you for your feedback and suggestions!
Regarding your questions:
1. Mail Inbox: It’s on our roadmap. We are investigating what kind of mail a business will add—personal mail inboxes or a shared mail of a company such as hello@xx or support@xx. Please refer to our public rodmap here https://chatbreezes.canny.io/
2. Knowledge Base and AI Support: We currently offer AI writing assistance to help users translate, correct grammar errors, change the tone, and more. We are still investigating AI reply assistance. Since businesses are very particular about how they respond to their customers, we want to ensure this feature meets their needs.
3. Woocommerce: Could you please specify what integration you are looking for with WooCommerce? Chat Breezes integrates with WooCommerce through Make. You can sync WooCommerce contacts to Chat Breezes, sync WooCommerce product catalogs with us, and let Chat Breezes send out confirmation messages when there is a WooCommerce order. Please find more information about our integration here https://www.chatbreezes.com/integrations/woocommerce.
Looking forward to your thoughts!
Best regards,
Anastasia
I want to use chat breezes to create an inbox for some who comment on a specific post
I need to choose the post and if someone comments on the post they will receive a reply and comment
For every post a diference reply will be sent, Is this done by tier 1 with 1 automation rule?
Thanks for the question. First, it’s important to note that you can’t create a custom inbox on Chat Breezes. The platform has a defined inbox structure that is not user-customizable. Instead, you can utilize tags in the automation to categorize comments from specific posts. Choose the specific post and tag it with a name of your choice. This way, you can use tag filters to only see comments related to those posts without needing to create a new inbox.
For each specific post, if you want to automatically reply using an automation rule, it will count as one piece of automation rule. You can include multiple posts in one rule, but the reply will be the same for all of them. If you want to reply differently to different posts, you will need to create separate automation rules. This means that each automation rule will have its own reply format with variables.
thanks for the answer, your tools are used as chatbots like manychat only for increased growth in my scenario it is not the best solution, your tools fit more for sales and CRM, Am I correct?
Hi Deeb,
Thanks for the question. Chat Breezes is designed as a social media CRM tool, offering features tailored for sales and customer relationship management. Our platform includes a collaborative inbox for team members to manage social profiles manually and collectively, automation capabilities for executing predefined rules, and CRM functionality for organizing and storing contact information. For more insights, you can check out a basic introduction to our platform on our YouTube channel. https://youtu.be/V94GAjkGiuY?si=A031oM5YrEj9Hd9r
Q2. Is there any plans to offer a white label version using our own domain name?
We have received requests for a white label version, but at the moment, we don’t have the capacity to offer it immediately. However, we do have an affiliate marketing program where users can earn revenue share by referring others. If you’re interested in learning more about this program, feel free to reach out to us at support@chatbreezes.com, and we’ll be happy to provide further details.
Hi, this app looks really good! When is the LTD over?
Thank you for the kind words! At Chat Breezes, we’re committed to continuously improving and updating our platform based on user feedback. We collect users’ feedback to make improvements, upgrade current features, and introduce new features. As for the LTD period, we haven’t finalized the end date with SaasZilla yet.
Quick Q.
Do 3 users in Tier 1 mean we can have 3 different unified inboxes to manage 3 different clients social profiles
Hi Gaurav, Thank you for your question. In Tier 1, you’re allotted 3 users, which means you can have up to 3 team members managing a total of 5 social profiles collectively.
In the past, I have used WhatsApp QR code integration with Tier 2. However, now it is showing that I require Tier 3 to use the same. Can you please clarify this?
Thanks for the question. We have updated saaszilla about the WhatsApp QR limitation but seems they haven’t updated the deal page yet.
As of now, WhatsApp QR integration is exclusively available to users on Tier 3 and above who made their purchase after February 6th. Since you purchased before this date, you were able to successfully connect one WhatsApp number using the QR integration. It’s important to note that regardless of tier, we only offer integration for one WhatsApp number through the QR method(1 number to the whole account; not 1 number each workspace). If you have any further questions or concerns, please feel free to reach out.”
Any kind of Workspace Limitation for Tier 1 OR Tier 2?
Thank you for your inquiry! At Chat Breezes, we limit the number of social profiles that can be connected. Each social profile can only be connected once on our platform, regardless of the tier level.
How do I activated the code, Its only upgrade options is subscription
Hi Leo,
Thanks for the question.
To redeem the code successfully, you should register using Saaszilla’s registration link (you will get the link after you purchase) and input your code during the registration process.
We noticed that you have already registered a free account. no worries! Our support team has sent an email to your registered email and help you with it. Please check the email and simply reply. We are here to help you.
Thanks,
Anastasia
Hey,
“Website Chat” is already included among social platforms through an HTML embed or something, yes? So, if clients want to start the chat in our website, it’s also showing in the unified inbox, correct?
Thanks
Hi Supernova,
Thanks for the question.
“Website Chat” is not available in Chat Breezes yet. Feel free to make a request and share your use case on our roadmap. https://chatbreezes.canny.io/
Thanks
I’m planning to get the Max Tier if the whitelabel comes out. How will the limits be divided? For example, in Tier 5, there are 100 social profiles. How will they be divided per workspace? Thanks!
Hey Ken, the team has confirmed that this is completely flexible (connect the profiles as you need) and that there won’t be limits in workspaces for this deal buyers.
PS: Now Tier 5 can be stacked multiple times to increase number of connected social media accounts, stores and automations.
Bro, I might end up sleeping on the street if I stack multiple Tier 5, hahaha.
Hey Anastasia,
Email integration. Already seen that Chat Breezes currently doesn’t have native email integration, but that you are aware that many users are interested in this feature.
In fact, this should not be faced as something “wanted” but a “critical must-have” feature because 99% of the time when client reaches us, we’ll be able to collect their email in chat automatically. And if for some reason the conversation gets interrupted from our end due to technical issues or from client side since they forgot they were in the chat because of a phone call/100 chrome tabs open, or internet fails them, or any other, we can revive that conversation by automatically send them an email with the chat transcript and the option to reply to that email (that would land also in our Unified Inbox), or a small text saying: “Keep the conversation in chat”, that would take the user to our website, open the chat bubble where we stopped previously (chat history and opening is identified by user email detection).
Check this video for further information please:
https://www.youtube.com/watch?v=V_jJTiY7IgU
Please let me know if this will be added to the planning in the roadmap, since not having it, is like cutting out the most used digital way to communicate/inform/sell in the world by far, that does not make sense to cutoff in an app like yours.
Cheers
Hi Supernova,
Thank you for sharing your insights and providing a detailed explanation. We appreciate your perspective on the importance of email integration, and we understand how it can significantly enhance the user experience.
We’ll carefully consider your suggestion and the video you shared during our internal discussions. While we can’t provide an immediate commitment, please know that your feedback is valuable, and we are always looking for ways to improve our platform.
If there are any other features or specific functionalities you’d like to see in Chat Breezes, please feel free to share them with us. We’re here to ensure our users have the best possible experience.
Will you consider integrating communication software “Line”? It has a very high usage rate in Asia.
Hi OTD，
Thank you for your inquiry. We appreciate your suggestion, and we are indeed considering the integration of Line into Chat Breezes. Here’s our current plan:
1. Current Priorities:
We are actively working on completing the Workspace feature and AI-assisted responses.
2. Future Integrations:
Once the current tasks are accomplished, our next step is to integrate with additional messaging platforms, including Line and Telegram.
We also plan to expand our compatibility with more e-commerce platforms, such as WooCommerce.
3. Enhancing Connectivity:
Further down the line, we aim to explore integrations with Pabbly or Webhook, enhancing the overall connectivity and capabilities of Chat Breezes.
We value your input, and your feedback plays a crucial role in shaping the future enhancements of our platform.
If you have any more suggestions or questions, feel free to let us know.
is there an option to add INR in catalog page?
Hi,
Do you mean to add “INR” in the manual catalog?
Yes, we can add the currency in the manual catalog.
That’s great. How to add “INR”? it is not displaying now.
Hi,
Thank you for reaching out! To add “INR” to your account, please send an email to support@chatbreezes.com using your registered email address. Our customer services team actively collects feedback from paying users and regularly communicates it to our development team. Your request will be duly noted and considered for implementation.
If you have any more questions or need further assistance, feel free to let us know!
what is automation rule in tier 1? is there an API support to connect with other application to read/send an automated messages? Is it business WhatsApp or normal WhatsApp channel?
Hi,
Thanks for the question.
1. To understand the concept of one automation rule, please refer to our FAQ section. It provides a clear explanation of what one automation rule entails.https://chatbreezes.tawk.help/article/what-does-1-automation-rule-mean
2. Chat Breezes does not currently support API. While we have plans to introduce webhook functionality and integration with Pabbly in the future, these features are not available at the moment.
3. For a detailed answer on the type of WhatsApp channel, please consult our FAQ https://chatbreezes.tawk.help/article/how-is-whatsapp-integrated-with-chat-breezes-what-is-whatsapp-qr-integration. In short, we use Twilio for WhatsApp Business and the Linked device for all types of WhatsApp accounts.
Thank you for the prompt and to the point answers.
Why do you tell lies? It is not true that there is a QR CODE. I read the page that there is the qr code, but it is no longer inside
Hi Super6,
We have delisted the WhatsApp QR code integration method and announced on our website: https://chatbreezes.tawk.help/article/how-is-whatsapp-integrated-with-chat-breezes-what-is-whatsapp-qr-integration
We also inform SaasZilla at the first time to revise the related info.
Sorry for the inconvenience.
Will there be a white-label option so agencies can resell this service to its clients?
Hi Ranger,
Thank you for your inquiry!
We’re considering white-label options. Could you please provide more details on the specific features you’d like, such as customizing fonts, logos, or any other preferences?
Basically change the logo and be able to use our domain. Colors, fonts, and the like, would be nice but not needed.
Has anything been done on this? Curious if I buy the top tier if there may be a way to white-label after that?
Congrats on launch. How similar or different is this to Juphy?
Hi Highlander,
Thank you for your congratulations! While we’ve heard of Juphy, our team hasn’t had the chance to explore it extensively. However, let me share some key features that set Chat Breezes apart in the realm of social commerce solutions:
1. Broad Social Media Integration: Chat Breezes seamlessly connects with popular social messaging platforms, including Facebook, Instagram, WhatsApp, LinkedIn, Twitter, and YouTube. It enables interactions through various message types such as DMs, comments, mentions, reposts, and story mentions.
2. Enhanced eCommerce Capabilities: To enrich the shopping experience, Chat Breezes allows users to sync product catalogs from their eCommerce stores. This enables direct sharing of product links in conversations, facilitating order tracking and management.
3. Comprehensive CRM: Our CRM not only includes detailed contact information but also incorporates a robust order history, providing a holistic view of customer interactions and transactions.
4. Automation for Efficient Communication: Chat Breezes offers an automation feature that automatically responds based on predefined rules. This streamlines communication and engagement with clients.
In essence, Chat Breezes is designed to empower businesses in selling through chat, focusing on enriching the user experience and facilitating seamless interactions with customers.
If you have any specific aspects you’d like to explore further, feel free to let us know!
Chat Breezes is very useful as it provides omnichannel messaging. The unified inbox, and CRM with automation like auto-sending private messages based on specific keywords are the excellent features of this tool. Does it have any lead form option within the automation part?
Hi HM,
We appreciate your positive feedback on Chat Breezes. We offer “quick replies” as part of our automation features. These quick replies enable you to set up and use frequently used sentences.
I wonder does it meets your needs.
Hello.
I’m aiming at Tier-5 but worried on 2 things:
1. That workplaces to take a long time. I won’t be using this without them
2. Why no mentions into a BYOK chatbot function? This is like mandatory in an app-like this if we want to cover some channels without human support. We should be able to train AI chatbots with BYOK.
Thanks
Hi Supernova,
Hi there! Thanks for reaching out and expressing your concerns.
1. Workspace Update: We understand the importance of the Workspace feature for your needs. Rest assured, it’s our top priority project, and our team is working diligently to bring it to you as soon as possible. We appreciate your patience and are committed to delivering a high-quality feature.
2. Chatbot Functionality: Currently, Chat Breezes doesn’t include a chatbot feature. We prioritize human interactions as the primary focus, especially during the pre-sale stage. However, we do offer robust automation features designed to enhance these human interactions. These automation rules allow you to auto-respond based on certain conditions, providing a personalized touch in your conversations. Please find the detail of automation below:
🎯 Feature Deets:
1. Customize rules based on channels, profiles, keywords, message types, or contact details.
2. Take actions like sending DMs, replying to comments, and marking as ‘done
3. Set up strategic sequences to run the actions regularly
💡 Boost Your Game:
1. Auto-engage with lead magnet posts to boost engagement
2. Qualify leads by asking the right questions and finding decision markers
3. Reconnect with past interactions with sequences for ongoing possibilities.
4. Combat spam effectively with smart rules.
📺 Learn the Art:
Dive into the process with our step-by-step video guide and master the art through our detailed blog(https://www.chatbreezes.com/pages/blog/Automation):
https://youtu.be/Kg0hi0RC_h4?si=fE-M_J51R9hVRtDY
If you have any more questions or if there’s anything else we can assist you with, feel free to let us know!
I understand that you prioritize human interactions as the primary focus, but you might understand that any app like yours will need to integrate AI for any chance of survival in the next 6-9 months or it will become obsolete fast. So, if you’re not even planning to integrate AI for us to be able to be immediately present on less critical channels, but that still requires our automated presence to help clients with AI (a bot that has learned all our knowledge base without the need of us investing time in a 100% manual process flow as a form), it’s obviously not a smart purchase at this time. My question is: Are you planning to integrate AI Chatbot omnichannel functionality with BYOK in a near future and to be included in this deal or not?
Thank you for your inquiry. Currently, we don’t have plans for an AI chatbot with BYOK integration in the near future. However, we do have an AI-assisted response feature on our roadmap. This feature will provide advice on responses, helping users compose messages more efficiently. Please note that it won’t be an autonomous chatbot, and user interaction is still required for sending out messages.
I saw a question that I also have, and it was skipped, so I will paste it here:
1) “One organized inbox”, does this mean you can only have one inbox total or you can set up an inbox per brand? I.e. an inbox for Brand A with 6 social accounts, Brand B with 2 social accounts, Brand C with 5 social accounts, etc.
Do you offer add-ons for social profiles, like a 20 profiles LTD or subscription that you can add to your License?
More a brainfart or remark in general for this and other LTD platforms:
Maybe I am speaking for myself, but I think many of us are smaller businesses and having a lot of users is less important. In my case, 40 users is less attractive than having more profiles. I run 10 booking sites, with 3 operators who do a 24/7 shift. Each site has about 5-6 social connections. So 20 users is an overkill, and 50 profiles is not enough. Not just this deal, but many deals are like this, just like the real world, almost never perfect 😉
Hi Mark,
Thank you for your questions and insights! Here are the responses:
1. Currently, Chat Breezes doesn’t have the workspace feature, so there is only one inbox. However, we are actively working on the workspace feature, which will allow users to create different workspaces for companies/brands/teams. Each workspace will have its own organized inbox, providing more flexibility for managing multiple brands.
2. We appreciate your suggestion for add-ons to increase the number of social profiles or members. While we don’t have add-ons at the moment, we’ll take this feedback into consideration for future improvements and updates.
3. Thank you for sharing your specific use case and insights. We understand that different businesses have unique needs, and we appreciate your feedback on the plan structure. We will discuss this with SZ team to explore how we can make adjustments to better cater to the diverse requirements of our users.
If you have any further questions or if there’s anything else we can assist you with, please feel free to let us know!
Hi,
How do you compare with Breakcold?
I love breakcold because the chrome extension makes it easy to import contacts in my pipeline and crm
Hi Eric,
Thank you for reaching out! Unfortunately, we are not familiar with Breakcold, and as a result, we cannot provide a direct comparison with Chat Breezes. It’s important to note that Chat Breezes is a web application without a Chrome extension, and our platform does not support cold outreach. However, if you have any specific features or functionalities you’d like more information about, feel free to let us know, and we’ll do our best to assist you!
Will chatbreezes support tiktok?
Hi Ray,
Thank you for your question! Currently, Chat Breezes doesn’t support TikTok integration due to limitations in the TikTok API. We’re continuously exploring possibilities and evaluating user needs, and if TikTok opens up its API for integration, we’ll certainly consider adding support for it in the future. In the meantime, if you have any other questions or if there’s anything else we can help you with, feel free to let us know!
Does users have their own access limited to certain profiles?
Or will they have access to all the social profiles?
And what are automation rules?
Thanks!
Hi Titodj,
Thank you for your questions! Here are the answers:
1. Currently, team members have access to all the social profiles connected. However, we are actively working on the workspace feature, which will allow users to create different workspaces for companies/brands/teams. After this update, team members will be limited to the social profiles within the workspace they are assigned to.
2. Automation in Chat Breezes refers to the ability to auto-respond to incoming conversations based on predefined rules. These rules can be set up with specific conditions, such as channels, social profiles, keywords, message types, or specific contact information. The actions can include sending direct messages, replying to comments, and marking messages as done. To provide more clarity and guidance on automation, we have created a video and a detailed blog. You can find them here:
Video: https://youtu.be/Kg0hi0RC_h4?si=fE-M_J51R9hVRtDY
Blog: https://www.chatbreezes.com/pages/blog/Automation
If you have any further questions or if there’s anything else we can assist you with, feel free to let us know!
Have email integration? For receive and answer messages from emails?
Hi Ramvidal,
Thanks for your question!
As of now, Chat Breezes doesn’t have native email integration. However, we are aware that many users are interested in this feature. We’re actively collecting user feedback and considering future enhancements. If you have specific preferences or requirements for email integration, feel free to share them with us. Your input is valuable as we continue to improve our platform.
1) “One organized inbox”, does this mean you can only have one inbox total or you can set up an inbox per brand? I.e. an inbox for Brand A with 6 social accounts, Brand B with 2 social accounts, Brand C with 5 social accounts, etc.
2) Are there any case studies or success stories that demonstrate the impact Chat Breezes has had on businesses’ social media management and sales?
3) What metrics or measurements can be used to gauge the effectiveness of Chat Breezes in improving response times, sales conversion rates, and customer satisfaction?
4) What analytics or reporting features does Chat Breezes provide to help businesses track theese metrics?
Hi Maromi,
Sorry I missed the questions. Here are the responses:
1. Currently, Chat Breezes doesn’t have the workspace feature, so there is only one inbox. However, we are actively working on the workspace feature, which will allow users to create different workspaces for companies/brands/teams. Each workspace will have its own organized inbox, providing more flexibility for managing multiple brands.
2. We appreciate your interest in case studies or success stories. While we haven’t compiled them yet, we are committed to sharing more case studies from our clients across different industries. We’ll start working on this today.
3&4. Chat Breezes analytics provide insights into the total number of conversations, their distribution over dates, platforms, message types, tags, and identify the most active customers during specific periods. While we focus on providing comprehensive analytics, specific metrics related to response times, sales conversion rates, and customer satisfaction may not be covered in detail. We are keeping improving the metrics covered in our performance report.
If you have any more questions or if there’s anything else we can assist you with, feel free to let us know!
1. How does the new automation feature in Chat Breezes help with managing interactions under lead magnet posts?
2. Can you give examples of the triggers that can be used with the automation feature in Chat Breezes?
3. What kind of customization can be done in the conditions section of the automation rules?
4. How does chat Breezes ensure that automated sales outreach remains compliant with regulations such as GDPR?
Hi Mabel,
Thanks for your questions!
1. Managing Interactions under Lead Magnet Posts:
To get a detailed walkthrough and use cases on managing interactions under lead magnet posts using Chat Breezes’ automation feature, we recommend checking out our comprehensive article on the blog and the step-by-step video tutorial available on our YouTube channel.
Video: https://youtu.be/Kg0hi0RC_h4?si=fE-M_J51R9hVRtDY
Blog: https://www.chatbreezes.com/pages/blog/Automation
2. Triggers in Automation Feature:
The triggers in Chat Breezes’ automation feature can vary based on your goals. Examples include setting up triggers for comments on Instagram posts, messages on Facebook, or other specific starting points. Each trigger can be customized to suit your preferences.
3. Customization in Conditions Section:
In the conditions section of the automation rules, you have extensive customization options. You can tailor the rules based on various parameters such as channels, social profiles, keywords, message types, or specific contact information. This flexibility allows you to create rules that align with your specific needs.
4. GDPR Compliance:
Chat Breezes prioritizes data privacy and is fully GDPR compliant. The automation feature is designed to trigger only when a new conversation is received. This means that users must initiate contact first before automation can be utilized. The platform does not support cold outreach, ensuring compliance with regulations like GDPR by avoiding unsolicited messages to individuals who haven’t engaged with you previously.
Q: Is there a planned mobile app?
Q: Are there any plans to enable integration with store providers other than Shopify?
Q: Can a user remove an integration slot to make room for another?
Q: Are there plans to allow users to set up automated WhatsApp sequences, similar to email sequences, as part of WhatsApp Marketing?
For example, sending out automated sequences to new users entering the WhatsApp funnel over a period of days once they’re assigned a label.
Hi Victor,
Thanks for the question.
1. Yes, a mobile app is on our roadmap. We are currently exploring the features that would best serve our users to ensure a valuable mobile experience. This development may take some time.
2. We’ve recently introduced a manual catalog feature that allows you to upload your product list seamlessly. This includes detailed information such as images, descriptions, and prices. You can then share product links during your conversations for efficient showcasing and discussions.
3. Users have the ability to delete their connected social profiles in the “channel” tab freely. This gives you the flexibility to decide which social profiles you want to connect and modify them at any time.
4. The Automation feature supports all channels connected to Chat Breezes. You can set up sequences in the automation rules. However, please note that the automation rule needs to be triggered by receiving a conversation. Chat Breezes doesn’t currently support using the automation feature for cold outreach, where messages are sent to someone who has never contacted you before.
Feel free to reach out if you have more questions or need further clarification!
Does that include working with Magento stores? Thanks
Hi Jim,
Thank you for your question! Unfortunately, Chat Breezes does not integrate with Magento stores at the moment. However, we offer a manual catalog feature that allows you to upload your product list and share product links easily.
With Chat Breezes’ manual catalog feature, you can easily upload your product list, providing comprehensive details for each item. Here’s how you can showcase your products:
1. Product Name: Include the names of your products.
2. Price: Display the prices of each product.
3. Image: Upload images for a visual representation of your products.
4. Link: Add links to direct users to the specific product pages on your website.
5. Description: Provide brief descriptions to highlight key features or information about each product.
By including these details in your manual catalog, you can effectively share a rich and engaging overview of your product offerings through Chat Breezes.
If you have any specific preferences or additional features you’d like to see in the manual catalog, feel free to let us know!
Exciting News in Chat Breezes! 🎉
🚀 Our Automation Feature is now live! 🤖✨
With this powerful addition, you can now automate responses to your conversations based on predefined rules. 🔄💬
🎥 We’ve prepared a step-by-step video guide to walk you through the process, and a detailed blog post to help you make the most of this feature in boosting your sales.
📺 Watch the video and dive into the blog here:
Video: https://youtu.be/Kg0hi0RC_h4?si=fE-M_J51R9hVRtDY
Blog: https://www.chatbreezes.com/pages/blog/Automation
Ready to take your conversations to the next level? Let Automation be your secret weapon! 🚀💬
Does it support any Indian languages? Any plans of webhook integration?
How many languages does it support? Also what does it support webhook integration?
Hi Rafefa,
Thank you for your inquiry! Here are the details:
1. Language Support: Currently, Chat Breezes supports English. While additional language support is in our plans, it’s not our immediate focus. We appreciate your understanding.
2. Webhook Integration: Currently, Chat Breezes doesn’t support webhook integration. However, we have received this request and plan to explore and integrate it in the future, once our current development tasks are completed.
If you have more questions or if there’s anything else you’d like to know, feel free to ask!
Does Chat Breezes support webhook integration?
Hi Ngoc,
Thanks for the questions.
Chat Breezes doesn’t have webhook integration now. But we do receive the request on our roadmap. We plan to finish our projects on hand now(which is workspace feature and AI integration) and then move to that.
Feel free to reach out if you have more questions or need further clarification!
Hi,
I love how Chat Breezes is bringing everything together.
I recently saw the value when I had a very important message in Instagram and only saw it a few hours later.
I have a few questions here:
1. Would I be able to see Messenger spam messages or hidden messages in Instagram, sometimes valuable messages are hidden there and it would good to be able to see them?
2. Do you have any email integrations, sometimes I want to let clients know I sent them important emails and send a Whatsapp at the same time, would this be possible?
3. How in-depth is the analytics and what kinds of reports do you provide?
Thank you!
Hello,
Thank you for the kind words! Here are the answers to your questions:
1. Absolutely! Chat Breezes allows you to see spam or hidden messages in Instagram, ensuring you don’t miss any valuable interactions.
2. Currently, we don’t support email integration, but you can still use Chat Breezes to send WhatsApp messages to keep clients informed.
3. Our analytics provide insights into the total number of conversations, their distribution over dates, platforms, message types, tags, and identify the most active customers during specific periods.
Feel free to explore and leverage these reports for a comprehensive view of your interactions! If you have any more questions or need further clarification, feel free to ask!
The idea is amazing.
I’ve a few questions and concerns:
1. What about information security other than encryption?
2. What sort of pipeline can I create? Can I automate the communication between multiple channels? I mean if a person is on WhatsApp, Insta and LinkedIn but mostly active on LinkedIn only, can it help me push the conversation to LinkedIn only and not on other two channels? I am not sure if it allows to do the mapping/tagging properly.
Hi Mohan,
Thank you for your interest in Chat Breezes! Here are responses to your questions:
1. Information security: Chat Breezes complies with GDPR standards, and your data is securely stored in Ireland through AWS, ensuring robust protection and confidentiality.
2. Automation: Currently, Chat Breezes’ automation is channel-specific and doesn’t support communication across different channels. While you can set up automation rules for each channel individually, the system doesn’t dynamically shift conversations between channels based on user activity.
If you have more questions or if there’s anything else you’d like to know, feel free to ask!
Hi!
1. Are you planning to add email as a channel/social media account?
2. Are automations and automated responses different (I would expect being able to build unlimited “static” auto-reply bots matching words, or choosing options, as I don’t see these as automations, but rather automated responses).
3. What kind of automations are possible?
4. Can we create workspaces to have the users separated, so they can only access workspace-level social media assigned to the workspace?
Thanks!
Hi David,
Thank you for your inquiries! Here are the responses to your questions:
1. Currently, we don’t support email integration. While we’ve received requests for it, we’re focusing on enhancing existing features before considering new integrations.
2. The automation feature in Chat Breezes allows users to set up rules for auto-responding to incoming conversations based on predefined conditions. These rules can be highly customized, offering dynamic responses to various scenarios.
3. The automation rules in Chat Breezes are designed to provide flexibility:
1) Users can set conditions based on channels, social profiles, keywords, message types, or specific contact information.
2) The actions include sending DMs, replying in comments, and marking as done, with the ability to sequence these actions.
4. Yes, we are actively working on a workspace feature. Once implemented, users will be able to create different workspaces, each with its own set of social media accounts. This will provide a way to separate users and control access to specific social profiles within each workspace.
If you have any further questions or need additional clarification, feel free to ask!
1. When email is added, will it count as a “social profile”?
2. Can we use ChatBreezes to add a chat bubble to our website?
3. Could you add KakaoTalk?
4. Will you update the deal terms to match other LTD platforms offer of unlimited automations at all tiers?
Hi Thomasjfellows:
Thanks for reaching out! Here are the responses to your questions:
1. Email integration is a requested feature, but we don’t have specific plans for it at the moment.
2. Currently, Chat Breezes doesn’t have a widget feature for adding a chat bubble to your website. It’s on our roadmap, but we’re prioritizing other projects like workspace and AI integration first.
3. If you’d like KakaoTalk integration, please create a feature request on our roadmap. We appreciate your input and will consider it for future updates.
4. Regarding matching terms with other LTD platforms, we currently have limitations on the number of automation rules. If you have specific suggestions or features you’d like to see aligned, feel free to share more details!
Let us know if you have any further questions or suggestions.
Questions:
1)are the automation rules the *total amount of unique rules? Spread out between all users at a given tier?
2)Is there an iOS/Mobile app in the works? I know it wouldn’t be equal to the web app, but for the inbox feature, it could be incredibly useful.
Thanks!
Hi Patrick,
Thanks for the questions!
1. Regarding automation rules, the count is for one account and shared among team users and social profiles within that account. Don’t worry; you can add multiple conditions and actions within a single rule, and each rule can run endlessly.
2. As for an iOS/Mobile app, we appreciate your suggestion! Currently, Chat Breezes doesn’t have a mobile app, but we’re exploring features that would make it a valuable addition. Your input is valuable as we plan the mobile app’s functionalities.
Feel free to ask if you have more questions or suggestions! 🚀📱
Thanks,
Anastasia
Hi, if let say wanna go connect with other social media which not contain in list, is it need use other integration tool? For example like telegram or zalo or line?
Thank you for your interest.
Chat Breezes integrates with social media and messaging platforms through their official API. When adding a new social media or messaging platform, we need to perform the integration work.
Line and Telegram are on our roadmap. We plan to complete the features currently in development, (workspace and AI integration) before moving on to adding new social media and messaging platforms. Typically, it takes 2 – 3 weeks to release integration for a new platform.
If you have more questions or specific needs, don’t hesitate to let us know!
Hey there! How trustworthy is the WhatsApp connection? Are you an approved vendor? Is there a direct woocommerce integration on sight? Can one account be used on different businesses? How exactly do automation rules count?
Thank you for reaching out with your questions!
1. WhatsApp Connection: Chat Breezes ensures a secure and trustworthy WhatsApp connection through two methods – 1) Integration with Twilio, an official partner of WhatsApp Business, and 2) LinkedIn device, which involves QR code scanning as a supplementary method.
2. WooCommerce Integration: While WooCommerce integration is on our roadmap, you can currently utilize the “Manual Catalog” feature for managing product lists and sharing product links seamlessly.
3. One Account for Different Businesses: The workspace feature is under development and will be introduced soon. This feature allows you to separate social accounts for different brands. We are working to release it as our first priority, and there will be no additional limitations on workspaces.
4. Automation Rules: Each automation rule can encompass various conditions and actions. Additionally, a single automation rule can run endlessly.
Feel free to explore the existing features, and if you have more questions or specific needs, don’t hesitate to let us know!